Skip to main content

Disability Services - Navigating The Silver Spring Transit Center -
Interim Operations Site (IOS) 

Silver Spring Transit Center Project 

The Silver Spring Transit Center is currently expanding the existing transit center and redeveloping the property adjacent to the WMATA Metrorail Station located in downtown Silver Spring - adjacent to Colesville Road and Wayne Avenue.  For bus operations during construction of the Transit Center, a location for an Interim Operations Site (IOS) has been selected in the block of Ramsey Avenue, Bonifant Street, Wayne Avenue and Dixon Avenue, immediately adjacent to the Transit Center.  Below are links to maps of the Silver Spring area that include all newly located bus bays and walking instructions on how to locate the bus bays from either the Silver Spring Metro or the MARC train. Also available to assist you in navigating the area:

  • Crossing guards will be on duty Monday through Friday from 6:30 a.m. to 9:30 a.m. and from 4:00 p.m. to 7:00 p.m.
  • Uniformed police officers will be onsite Monday through Friday from 8:00 a.m. to 8:00 p.m.
  • Silver Spring Urban District team of Red Shirts is available to escort you to your vehicle, bus stop or Metro during the hours of 6:00 a.m. to 12:00 a.m. (midnight), 7 days a week.  Call the Escort Trip Request Hotline to request an escort at 240-876-2911 (V).
  • Braille signage at all bus stops.
  • Accessible pedestrian signals at most cross roads.  


Walking Instructions

Silver Spring Urban District

The Silver Spring Urban District provides special services to the Central Business District to ensure that downtown Silver Spring is maintained in a clean, safe and attractive manner to promote a vibrant social and business climate and to ensure long-term economic viability and vitality. Red Shirts are on duty from 6:00 a.m. to 12:00 a.m. (midnight), 7 days a week. Services provided include:

  • Escorting you to your vehicle, bus stop or the Metro. Call the Escort Trip Request Hotline to request an escort: 240-876-2911 (V).
  • Answering questions and providing directions.
  • Helping to solve problems.
  • Maintaining public amenities.
  • Patrolling parking garages.
  • Serving as extra eyes and ears for the community.

Trip Planning Assistance

Montgomery County Ride On - You can contact the MC311 Information Center for assistance by calling 311 within Montgomery or 240-777-0311 from outside the County.

Google Maps now includes Ride On transit route and schedule information.  Use Google maps as you normally would, but select 'By Public Transit' to use public transportation for your trip.  You can also select a future date and time by clicking the 'Show options' button.  Metro service is also available on Google Maps so your trip planning request will show connecting Metrobus or Metrorail services.

Metro's Trip Planner provides information on service for the entire Washington metropolitan area including Maryland, DC and Virginia. 

MyMontgomery can help you locate bus stops near an address or County service locations and provide links to bus schedules serving those stops.

Transportation Options for Seniors and People with Disabilities is a comprehensive guide to public, private, and non-profit transportation for traveling to, from and around Montgomery County, MD.

Travel Training, Orientation and Mobility Specialists

Columbia Lighthouse for the Blind - Orientation and Mobility
Phone: 240-737-5100 (V); E-mail:
Hands-on training on how to use a cane includes successfully using public transportation.

Independence Now - Travel Training
Phone: 301-277-2839 (V); E-mail:
Free individualized travel training. Program is specifically for people with disabilities to learn to use the fixed-route public transit services in Montgomery and Prince George's Counties.  Learn how to plan a trip, the do's and dont's of street crossing, traffic laws, orientation, how to board a bus, how to pay your fare, how to secure your mobility devices, appropriate travel behavior, and advocacy. 

WMATA Metro System - Travel Training
Phone: 202-962-2780 (V); E-mail:
Hands-on learning orientation sessions on Metrorail and Metrobus systems. Available one-on-one or in a group atmosphere.  Learn everything from how to locate Metrobus stops and Metrorail stations to purchasing a farecard and navigating the system. 

Accessibility Concerns

To report accessibility concerns, contact Tim O'Gwin, Project Manager, Silver Spring, IOS, Montgomery County Department of General Services, Division of Building Design and Construction: 240-777-6051 (V),


To view an Adobe PDF file, you will need the Adobe Acrobat Reader to open the file. You can obtain one for FREE from Adobe Systems Incorporated. The latest version is required to ensure the Read Out Loud option is available if you need the text screen-read. Download Acrobat Reader


Go Top