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Welcome to the Montgomery County Office of Consumer Protection (OCP), we are the agency responsible for enforcing
consumer protection laws  (Chapter 11 of the County code) which  prohibit unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses.  Our office was established in 1971 and we are proud to have earned national recognition.

Our investigators have expertise in many types of consumer transactions.  We investigate and resolve consumer complaints, engage in consumer education and outreach, license certain businesses, and administer several programs.  OCP's dedicated staff is here to be of service to you. We publish an Office Brochure and an Annual Report which describe our commitment to being a responsive and accountable County Government Office.

Eric Friedman
Director
ConsumerProtection@montgomerycountymd.gov

Recent Scam Alerts


The OCP would like to alert residents to the following scams reported by you, our consumers:
 
  • County Telephone Scam: Montgomery County Government informed residents about a telephone spoofing scam that is taking place in our area. Several County residents have reported receiving calls from scammers who are fraudulently using County telephone numbers (240-773-xxxx and 240-777-xxxx).  The OCP has received similar complaints from consumers who state that the call is a recorded sales pitch. Please know that county staff will leave a message stating the reason for their call.  If you receive a scam call from a County telephone number, please report it to MC311 by dialing 3-1-1- or by visiting MC311.com.
  • PEPCO Bill Scam : A caller identifying himself as “Greg Miller” (and possibly other names) calling from PEPCO warning the consumer that their power would be shut off due to unpaid bills.  The caller leaves a toll-free number and extension.  When the consumer calls that number back, the outgoing message sounds very like what a PEPCO caller would hear if they were actually calling PEPCO.  If you receive a call from someone claiming to be a PEPCO representative about a bill that does not sound familiar and threatening to shut off your power, hang up and call PEPCO directly at the number that appears on your monthly bill to see if the call was legitimate. 
  • Water Quality Scam : The water filter scam comes in many variations.  With the increased concern over the tap water purity, county residents have reported various entities offering to test your water.  These scammers pose as the Environmental Protection Agency conducting surveys, as authorized WSSC  representatives, or simply are unnamed companies providing a “free” service to residents.  The EPA is concerned that those posing as the EPA may be focusing on Spanish-speaking communities.  These scammers come door-to-door and conduct “tests” in your living room which purport to show you how your water is contaminated.  They may even leave vials at your door with notes on how to have your water tested later.  To obtain information about the EPA’s drinking water regulations and general information about drinking water, you may contact the EPA’s Safe Drinking Water Hotline at 1-800-426-4791.

Please report any scams to consumerprotection@montgomerycountymd.gov  or to the OCP's Anonymous Tip Line at 240.777.3681.  

 

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