Divisions/District Stations — False Alarm Reduction Section

WHAT YOUR ALARM COMPANY
SHOULD DO FOR YOU

            In an effort to reduce false alarms, your alarm company is required by law, to take certain proactive measures.

1. Your alarm/monitoring company must attempt to verify every alarm signal, except duress or hold-up, before requesting police dispatch.

2. If it is determined that an alarm signal is false, your alarm/monitoring company must immediately attempt to cancel the police dispatch. Don’t let your alarm company tell you that this cannot be done. You cannot personally cancel a police dispatch unless you initiated the call.

3. Your alarm company must notify you, in writing, within 72 hours if they have requested a police dispatch to your alarm location.

4. Your alarm company must not request police dispatch to an alarm activation until the alarm system is properly registered.

5. When you have a new alarm system installed in your home or business, your alarm company must provide you with a completed and signed Installation Certificate. The Certificate affirms that:

• The system meets or exceeds installation standards,
• All persons responsible for the operation of the system have been fully trained on its proper use, and
• The alarm business has explained the requirements for registration and has completed and provided the alarm user with a copy of the registration form.