Department of Health and Human Services
Aging and Disability Services
Customer Rights and
Responsibilities
240-777-3000
(Voice) 240-777-4575 (TTY)
via
Fax:
240-777-1495
Vision:
A
To affirm the
dignity and value of seniors, persons with disabilities, and their families by
offering a wide range of information, services, protections and opportunities
which promote choice, independence, and inclusion.
Non discrimination law:
The law in
Montgomery County Maryland (Chapter 27 Montgomery County Code) prohibits
discrimination on the basis of race, color, religion,
ancestry, sex, age, national origin, marital status, physical or mental
disability, sexual orientation, genetic status, family responsibilities, gender
identity, source of income and presence of children.
Alternative formats:
Information
contained in this pamphlet is available in other formats if needed. Please make your request by calling
240-777-3000 (Voice), 240-777-4575 (TTY) or via Maryland Relay at 711.
You Have the Right to:
·
Be treated courteously and with respect.
·
Apply for any service for which you
believe you are eligible.
·
Fair and equal
treatment.
·
Confidentiality. The information you give us, or others give
us about you, is protected as provided by law.
·
Be informed of the consequences if you
refuse services, mandated or voluntary.
·
Be assisted in completing the application
process.
·
Self-determination and to participate in
decisions regarding the services you are provided.
·
Receive information and services in your
native language.
·
Be informed about any fee required in
order to receive services.
·
Be assisted in receiving information and
services and to be provided reasonable accommodations
upon request.
You Have the Responsibility to:
·
Treat staff with courtesy and respect.
·
Pursue all resources that may be
available to you.
·
Ask questions and clarify if you do not
understand the information provided to you.
·
Provide accurate and complete information
regarding yourself and your family as required for participation in the
services.
·
Report all changes in your living
situation, address, employment, other income or resources and health, financial
and legal status.
·
Understand the actions that may result
from your decision to refuse service.
·
Participate in the decisions regarding
the services you are provided.
·
Notify any staff member if you believe
any of your rights have been violated or not respected.
Complaints/Grievances:
If individuals have a complaint, they should contact their caseworker,
the supervisor, or the Aging and Disability Services Chief’s office at
240-777-4565. Complaints may be made by telephone or in writing.
Services Provided by Montgomery County Department of Health and
Human Services Aging and Disability Services
Assessment
and Continuing Case Management
·
Adult Evaluation
and Review Services
·
Adult
Protective Services
·
Adult Services
Intake
·
Guardianship
Program
·
Home and
Community Based Waiver for Older Adults
·
Home Care
·
Social Services
to Adults
Senior
Community Services Area Agency on Aging
·
Adult Public
Guardianship Review Board
·
Aging and
·
Assisted Living
Services
·
Caregiver
Support
·
Long-Term Care
Ombudsman
·
Better Living
at Home
·
Senior
Community Programs
·
Senior Health
Promotion
·
Senior
Nutrition Program
·
Research and
Evaluation
Disabilities
Services Community Support Network
·
Autism Waiver
·
Homeless Case
Management
·
Individual
Support Services
·
My Turn Program
·
Resource
Coordination
·
Respite Care
·
Transitioning
Youth
Hours of
Operation:
Regular office
hours (except holidays)
Adult Protective
Services are available 24 hours a day, 7 days per week for emergencies.
Before
After
Email: hhsmail@montgomerycountymd.gov
www.MontgomeryCountyMD.gov/seniors
September 2008