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 2013 Certificate of Excellence Award Winner: ICMA Center for Performance Measurement (tm)

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Presentations

06/23/2014: Office of Human Resources FY13 Performance Review
              [Presentation]    [Follow-Up memo]

06/04/2014: Health and Human Services FY13 Performance Review
              [Presentation]    [Follow-Up memo]

05/28/2014: Department of Economic Development (DED) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

05/12/2014: MC311 Semi-Annual Review
              [Presentation]    [Follow-Up memo]

05/09/2014: Office of Consumer Protection (OCP) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

04/23/2014: Department of Permitting Services (DPS) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

04/02/2014: Department of Environmental Protection (DEP) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

03/19/2014: Public Libraries (MCPL) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

03/05/2014: Department of General Services (DGS) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

02/24/2014: Department of Transportation (DOT) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

02/19/2014: Department of Liquor Control (DLC) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

02/05/2014: Department of Corrections (DOCR) FY13 Performance Review
              [Presentation]    [Follow-Up memo]

01/29/14: Fire and Rescue Service (MCFRS) Scheduling System, Overtime and Leave Use Analysis
              [Presentation]    [Follow-Up memo]

01/08/14:  Montgomery County Customer Satisfaction Survey for Internal Customers-2013
               [Presentation] 

12/18/13: Cross Departmental Issue: Overtime Meeting 16
              [Presentation]    [Follow-Up memo]

12/11/13: Foreclosure Update #9 and Affordable Housing
              [Presentation]    [Follow-Up memo]

11/20/13: Review of Income-Producing Property Assessments and Sales in Montgomery County
              [Presentation]    [Follow-Up memo]

11/13/13: Department of Recreation: Performance Review
              [Presentation]    [Follow-Up memo]

11/06/13: Senior Sub-Cabinet on Vital Living
              [Presentation]    [Follow-Up memo]

10/23/13: Risk Management - Workers' Compensation Update #4
              [Presentation]    [Follow-Up memo]

10/09/13: MC311 Semi-Annual Review
              [Presentation]    [Follow-Up memo]

09/25/13: Workforce Availability and Overtime Update
              [Presentation]    [Follow-Up memo]

09/11/13: Paper, Printing, and Mailing Reduction Initiative Update #4
              [Presentation]    [Follow-Up memo]

07/11/13: Positive Youth Development Initiative: Cross Agency Initiative Follow-Up #5
              [Presentation]    [Follow-Up memo]

05/29/13:  Department of General Services Performance Review
              [Presentation]    [Follow-Up memo]

05/08/13:  Pedestrian Safety Initiative Update #10
              [Presentation]    [Follow-Up memo]

04/24/13:  Workforce Availability and Overtime Discussion
              [Presentation]    [Follow-Up memo]

04/10/13:  MC311 Semi-Annual Performance Review
              [Presentation]     [Follow-Up memo]

03/13/13:  Cross-Departmental Issue:  Mobile Apps
               [Presentation]    [Follow-Up Memo]

02/27/13:  Department of Liquor Control Performance Review
               [Presentation]    [Follow-Up Memo]

02/13/13:  MC311: Non-Montgomery County Government Customer Requests
               [Presentation]    [Follow-Up Memo]

02/05/13:  Department of Housing and Community Affairs Performance Review  
               [Presentation]    [Follow-Up Memo]

01/29/13:  Department of Technology Services Performance Review  
               [Presentation]    [Follow-Up Memo]

01/08/13:  Montgomery County Customer Satisfaction Survey for Internal Customers-2012  
               [Presentation]    

11/27/12:  Department of Permitting Services: Performance and MC311 Data Review
               [Presentation]    [Follow-Up Memo]

11/20/12:  Cross-Departmental Issue: Overtime Meeting 15
               [Presentation]  

11/13/12:  Montgomery County Fire and Rescue Service: Performance Review
               [Presentation]    [Follow-Up Memo]

10/23/12:  Department of Environmental Protection: Performance Review
               [Presentation]    [Follow-Up Memo]

10/09/12:  Department of Transportation: Performance Review
               [Presentation]    [Follow-Up Memo]

10/02/12:  Mobile Device Update
               [Presentation]    [Follow-Up Memo]

09/18/12:  Positive Youth Development Initiative: Cross Agency Initiative Follow-Up #4             
               [Presentation]   

09/07/12:  Montgomery County 311: Semi-Annual Performance Review             
               [Presentation]    [Follow-Up Memo]

08/21/12:  Department of Recreation: Non-Aquatics Facility Rental Review             
               [Presentation]    [Follow-Up Memo]

08/07/12:  Montgomery County Bicycling Crash Data Analysis             
               [Presentation]    [Follow-Up Memo]

06/15/12:  Foreclosure Update and Affordable Housing             
               [Presentation]    [Follow-Up Memo]

05/14/12:  Pedestrian Safety Initiative Update             
               [Presentation]    [Follow-Up Memo]

05/11/12:  Department of Housing and Community Affairs: MC311 Data Review             
               [Presentation]    [Follow-Up Memo]

05/04/12:  Department of Transportation: Parking Survey and Pothole Repair Review             
               [Presentation]   [Follow-Up Memo]

04/17/12:  Department of Technology Services: Performance Review             
               [Presentation]    [Follow-Up Memo]

03/30/12:  Montgomery County 311: Semi-Annual Performance Review             
               [Presentation]   

03/27/12:  Department of Correction & Rehabilitation: Performance Update             
               [Presentation]   

03/16/12:  Department of Economic Development: Performance Update             
               [Presentation]   [Follow-Up Memo]

03/09/12:  Office of Human Resources: Performance Update             
               [Presentation]    [Follow-Up Memo]

03/06/12:  Cross Departmental Issue: Overtime Meeting 14
               [Presentation]    [Follow-Up Memo]

02/28/12:  Department of Environmental Protection: Performance Review
               [Presentation]     [Follow-Up Memo]

02/10/12:  Department of Liquor Control: Survey Results and Sales Review
               [Presentation]     [Follow-Up Memo]

01/27/12:  Department of Transportation: Transit Services  
               [Presentation]    

01/20/12:  Department of General Services: Performance Update  
               [Presentation]    [Follow-Up Memo]

01/06/12:  Montgomery County Customer Satisfaction Survey for Internal Customers-2011  
               [Presentation]     [Follow-Up Memo]

12/20/11:  Police Department: Performance Update      
               [Presentation]     [Follow-Up Memo]

12/16/11:  Department of Health and Human Services: Performance Review
               [Presentation]    [Follow-Up Memo]

12/13/11:  Department of Permitting Services: 311 Data Review
               [Presentation]    [Follow-Up Memo]

12/09/11:  Department of Transportation: Performance Review
               [Presentation]    [Follow-Up Memo]

12/02/11:  Cross Departmental Issue: Personnel Budget and Overtime
               [Presentation]    [Follow-Up Memo]

11/18/11:  Montgomery County Fire and Rescue Service: Performance Review
               [Presentation]   

11/04/11:  Montgomery County Public Libraries: Performance Review
               [Presentation]    [Follow-Up Memo]

10/25/11:  Department of Liquor Control: Performance Review
               [Presentation]    [Follow-Up Memo]

10/14/11:  Department of Housing and Community Affairs: Performance Review
               [Presentation]    [Follow-Up Memo]

10/07/11:  Department of Recreation: Performance Review
               [Presentation]    [Follow-Up Memo]

9/30/11:  Paper and Printing Reduction Update
               [Presentation]    [Follow-Up Memo]

9/16/11:  MC311 Performance Review # 4
               [Presentation]    [Follow-Up Memo]

9/09/11:  Cross Departmental Issue: Grant Processes
               [Presentation]    [Follow-Up Memo]

8/26/11:  Pedestrian Safety Initiative Update 8
               [Presentation]    [Follow-Up Memo]

8/23/11:  Cross Departmental Issue: Overtime Meeting 12
               [Presentation]    [Follow-Up Memo]

8/02/11:  Fleet Management Update
               [Presentation]    [Follow-Up Memo]

7/15/11:  Mobile Device Update
               [Presentation]    [Follow-Up Memo]

6/10/11:  MC311 Performance Review # 3
               [Presentation]    [Follow-Up Memo]

6/07/11:  Department of Finance: MC311 Data Review
               [Presentation]    [Follow-Up Memo]

5/06/11:  Cross Departmental Issue: Foreclosures
               [Presentation]    [Follow-Up Memo]

4/29/11:  Cross Departmental Issue: Overtime Meeting 11
               [Presentation]   [Follow-Up Memo]

4/26/11:  Review of Property Tax Assessments
               [Presentation]    [Follow-Up Memo]

4/08/11:  Department of Transportation: MC311 Pothole Data Review
               [Presentation]    [Follow-Up Memo]

4/01/11:  Cross Departmental Issue: High Volume Phone Lines 
               [Presentation]    [Follow-Up Memo]

3/25/11:  Department of Environmental Protection: MC311 Data Review
               [Presentation]    [Follow-Up Memo]

3/18/11:  MC311 Performance Review #2
               [Presentation]    [Follow-Up Memo]

3/04/11:  Department of General Services: Review of Procurement Division
               [Presentation]    [Follow-Up Memo]

2/22/11:  Department of Health and Human Services: MC311 Data Review
               [Presentation]    [Follow-Up Memo]

1/28/11:  Office of Consumer Protection: HOAs/COCs Discussion
               [Presentation]    [Follow-Up Memo]

1/18/11:  Department of Housing and Community Affairs: MC311 Data Review
               [Presentation]    [Follow-Up Memo]

1/07/11:  Department of Transportation-Transit: MC311 Data Review
               [Presentation]    [Follow-Up Memo]

12/21/10:  Montgomery County Customer Satisfaction Survey for Internal Customers-2010
               [Presentation]    [Follow-Up Memo]

12/03/10:  Office of Human Resources: Performance Update             
               [Presentation]     [Follow-Up Memo]

11/12/10:  Department of Health and Human Services: Performance Update             
               [Presentation]     [Follow-Up Memo]

11/09/10:  Foreclosures and Affordable Housing              
               [Presentation]     [Follow-Up Memo]

11/05/10:  MC311 Performance Review              
               [Presentation]     [Follow-Up Memo]

10/29/10:  Cross Departmental Issue: Overtime Meeting #10          
               [Presentation]     [Follow-Up Memo]

10/19/10:  Montgomery County Public Libraries: Performance Update                
               [Presentation]     [Follow-Up Memo]

10/12/10:  Pedestrian Safety Initiative: Cross Agency Initiative Follow-Up                
               [Presentation]     [Follow-Up Memo]

10/1/10:  Department of Environmental Protection: Performance Update
                [Presentation]     [Follow-Up Memo]

10/1/10:  Department of Economic Development: Performance Update
                [Presentation]     [Follow-Up Memo]

09/24/10:  Paper and Printing Reduction Update
                [Presentation]     [Follow-Up Memo]

09/17/10:  Department of Correction & Rehabilitation: Inmate Programming
                [Presentation]     [Follow-Up Memo]

08/13/10:  Department of Permitting Services: Strategic Plan    
               [Presentation]     [Follow-Up Memo]

07/30/10:  Department of Health and Human Services: Housing First Program     
               [Presentation]     [Follow-Up Memo]

07/20/10:  Police Department: Performance Update      
               [Presentation]     [Follow-Up Memo]

06/25/10:  Department of Recreation: Performance Update      
               [Presentation]     [Follow-Up Memo]

06/25/10:  Office of Management and Budget: Performance Update       
               [Presentation]     [Follow-Up Memo]

06/18/10:  Cross Departmental Issue: Workforce Availability       
               [Presentation]     [Follow-Up Memo]

06/11/10:  Office of Consumer Protection: Performance Update       
               [Presentation]     [Follow-Up Memo]

06/11/10:  Department of Liquor Control: Performance Update      
               [Presentation]     [Follow-Up Memo]

05/21/10:  Cross Departmental Issue: Business Personal Property Tax       
               [Presentation]     [Follow-Up Memo]

05/14/10:  Fire and Rescue Service: Performance Update          
               [Presentation]     [Follow-Up Memo]

05/07/10:  Department of Technology Services: Performance Update           
               [Presentation]     [Follow-Up Memo]

05/04/10:  Departmental Issue: Tuition Assistance Program           
               [Presentation]     [Follow-Up Memo]

04/30/10:  Cross Departmental Issue: Overtime Meeting #9           
               [Presentation]     [Follow-Up Memo]

04/23/10:  Cross Departmental Issue: Storm/Emergency Communication Practices            
               [Presentation]     [Follow-Up Memo]

04/20/10:  Cross Departmental Issue: Risk Management                
               [Presentation]     [Follow-Up Memo]

04/16/10:  Department of Housing and Community Affairs: Performance Update                
               [Presentation]     [Follow-Up Memo]

03/19/10:  Pedestrian Safety Initiative: Cross Agency Initiative Follow-Up                
               [Presentation]     [Follow-Up Memo]

03/12/10:  Cross-Departmental Issue:  Principal Residence Tax Credit
               [Presentation]    [Follow-Up Memo]

03/02/10:  Departmental Issue: OHR - Health and Retirement Benefits
               [Presentation]    [Follow-Up Memo]

02/26/10:  Montgomery County Customer Satisfaction Survey: OHR
               [Presentation]    [Follow-Up Memo]

02/19/10:  Department of Transportation:  Performance Update
               [Presentation]    [Follow-Up Memo]

02/12/10: Cross Departmental Issue: Overtime Meeting #8
               [Presentation]   

01/22/10:  Montgomery County Customer Satisfaction Survey for Internal Customers-2009
               [Presentation]    [Follow-Up Memo]

01/19/10: Department of Finance: Performance Update
               [Presentation]     [Follow-Up Memo]

01/19/10: Cross Departmental Issue: Mobile Phone Analysis
               [Presentation]     [Follow-Up Memo]

12/15/09: Cross Departmental Issue: Sub-Cabinet on Senior Vital Living
               [Presentation]     [Follow-Up Memo]

12/11/09 Department of Health and Human Services: Performance Update  
               [Presentation]     [Follow-Up Memo]

12/04/09 Cross Departmental Issue: Pilot Program Development-WeCar/MC Carshare  
               [Presentation]     [Follow-Up Memo]

11/20/09 Department of Police: Performance Update  
               [Presentation]     [Follow-Up Memo]

11/13/09 Department of Environmental Protection: Performance Update  
               [Presentation]     [Follow-Up Memo]

11/06/09 Department of General Services: Performance Update  
               [Presentation]     [Follow-Up Memo]

10/30/09 Montgomery County Public Libraries: Performance Update  
               [Presentation]     [Follow-Up Memo]

10/23/09: Cross Departmental Issue: Overtime Meeting #7
               [Presentation]     [Follow-Up Memo]

10/02/09: Cross Departmental Issue: Overtime Meeting DGS, DOT, and DEP
               [Presentation]     [Follow-Up Memo]

09/25/09: Cross Departmental Issue: Capital Improvement Program (CIP) Facilities Projects
               [Presentation]     [Follow-Up Memo]
 
09/22/09 Department of Economic Development: Performance Update  
               [Presentation]     [Follow-Up Memo]
 
09/18/09 Cross Departmental Issue: Risk Management 
               [Presentation]     [Follow-Up Memo]

09/01/09: Cross Departmental Issue: Disability Retirement 
               [Presentation]     [Follow-Up Memo]
 
08/28/09: Positive Youth Development Initiative: Cross Agency Initiative Follow-Up 
               [Presentation]     [Follow-Up Memo]
 
08/25/09: Liquor Control Inventory Management 
               [Presentation]     [Follow-Up Memo]
 
08/04/09: Cross Departmental Issue: Overtime Meeting #6 
               [Presentation]     [Follow-Up Memo]
 
07/31/09: Office of Consumer Protection: Performance Update 
               [Presentation]     [Follow-Up Memo]
 
07/17/09: Office of Human Resources: Performance Update 
               [Presentation]     [Follow-Up Memo]
 
07/10/09: Montgomery County Foreclosure Response Meeting #4              
               [Presentation]     [Follow-Up Memo]
 
06/16/09: Pedestrian Safety Initiative: Cross Agency Initiative Follow-Up 
               [Presentation]     [Follow-Up Memo]
 
06/12/09: Fire and Rescue Services: Performance Update
               [Presentation]     [Follow-Up Memo]
 
06/05/09: Department of Technology Services: Performance Update
               [Presentation]     
 
06/02/09: Fleet Preventive Maintenance
               [Presentation]     [Follow-Up Memo]
 
05/29/09: Department of Recreation: Performance Update
               [Presentation]     [Follow-Up Memo]
 
05/22/09: Department of Liquor Control: Performance Update
               [Presentation]     [Follow-Up Memo]
 
05/15/09: Paper and Printing Reduction
               [Presentation]     [Follow-Up Memo]

05/08/09: Department of Permitting Services: Performance Update         
               [Presentation]     [Follow-Up Memo]

04/24/09:  Cross-Departmental Issue: Overtime Meeting 5                
               [Presentation]     [Follow-Up Memo]

04/17/09:  Montgomery County's Web Portal
               [Presentation]     [Follow-Up Memo]

04/03/09:  Department of Economic Development: Workforce Development
               [Presentation]     [Follow-Up Memo]

03/24/09:  Department of Corrections & Rehabilitation: Performance Update             
               [Presentation]     [Follow-Up Memo]

03/20/09:  Capital Improvement Program: Tracking Transportation Project Completion              
               [Presentation]     [Follow-Up Memo]

03/10/09:  Montgomery County Foreclosure Response               
               [Presentation]     [Follow-Up Memo]

03/06/09:  Montgomery County Risk Management               
               [Presentation]     [Follow-Up Memo]

02/27/09:  Office of the County Attorney: Performance Plan               
               [Presentation]     [Follow-Up Memo]

02/24/09:  DEP and DGS: Leading By Example: Sustainable Practices               
               [Presentation]     [Follow-Up Memo]

02/20/09:  Department of General Services: Fuel Purchasing Strategies               
               [Presentation]     [Follow-Up Memo]

02/13/09:  Public Information Office: Strategic Communications Plan               
               [Presentation]     [Follow-Up Memo]

02/06/09:  Office of Human Resources: Employee Performance Evaluations                
               [Presentation]     [Follow-Up Memo]

01/30/09:  Pedestrian Safety Initiative: Cross Agency Initiative Follow-Up                
               [Presentation]     [Follow-Up Memo]

01/27/09:  Regional Service Centers                 
               [Presentation]     [Follow-Up Memo]

01/23/09:  Cross-Departmental Issue: Overtime Meeting 4                
               [Presentation]     [Follow-Up Memo]

01/16/09:  Department of Economic Development Marketing and Web Presence                
               [Presentation]     [Follow-Up Memo]

01/09/09:  Foreclosures and Affordable Housing              
               [Presentation]     [Follow-Up Memo]

12/19/08:  Montgomery County Internal Customer Survey                
               [Presentation]    [Follow-Up Memo]

12/09/08:  Department of Police: Safe Speed Program                
               [Presentation]     [Follow-Up Memo]

12/02/08:  Department of Liquor Control: Performance Plan                
               [Presentation]     [Follow-Up Memo]

11/21/08:  Department of Transportation: Performance Plan                
               [Presentation]     [Follow-Up Memo]

11/14/08:  Department of General Services: Performance Plan 
                [Presentation]     [Follow-Up Memo]

11/07/08:  Office of Consumer Protection: Performance Plan 
                [Presentation]     [Follow-Up Memo]

11/07/08:  Department of Finance: Performance Plan 
                [Presentation]     [Follow-Up Memo]

10/31/08:  Department of Economic Development: Performance Plan Follow-Up
                [Presentation]     [Follow-Up Memo]

10/24/08:  Montgomery County Foreclosures: Real-Time Issue Discussion               
               [Presentation]     [Follow-Up Memo]

10/21/08:  Pedestrian Safety Initiative: Cross Agency Initiative Follow-Up
                [Presentation]     [Follow-Up Memo]

10/17/08:  Department of Environmental Protection: Performance Plan           
                [Presentation]    [Follow-Up Memo]

10/14/08:  Department of Health and Human Services: Performance Plan           
                [Presentation]    [Follow-Up Memo]

10/10/08:  Cross-Departmental Issue: Overtime Meeting 3          
                [Presentation]    [Follow-Up Memo]

10/07/08:  Office of Intergovernmental Relations: Performance Plan                      
                [Presentation]    [Follow-Up Memo]

10/03/08:  Public Information Office: Performance Plan                      
                [Presentation]    [Follow-Up Memo]

09/26/08:  Montgomery County Public Libraries: Performance Plan                      
                [Presentation]    [Follow-Up Memo]

09/12/08:  Affordable Housing Initiative: Cross Agency Initiative Follow-Up                       
                [Presentation]    [Follow-Up Memo]

09/09/08:  Fire and Rescue Services: Performance Plan Follow-Up                      
                [Presentation]    [Follow-Up Memo]

09/05/08:  Positive Youth Development Initiative: Cross Agency Initiative Follow-Up                      
                [Presentation]    [Follow-Up Memo]

08/29/08:  Department of Transportation: Departmental Overtime Follow-Up           
                [Presentation]    [Follow-Up Memo]

08/22/08:  Department of Technology Services: Performance Plan           
                [Presentation]    [Follow-Up Memo]

08/12/08:  Police Department: Performance Plan           
                [Presentation]    [Follow-Up Memo]

08/08/08:  Office of Management and Budget: Performance Plan           
                [Presentation]    [Follow-Up Memo]

08/05/08:  Cross-Departmental Issue: Capital Improvement Program           
                [Presentation]    [Follow-Up Memo]

08/01/08:  Department of Economic Development: Performance Plan           
                [Presentation]    [Follow-Up Memo]

07/25/08:  Department of Correction & Rehabilitation: Departmental Overtime Follow-Up           
                [Presentation]    [Follow-Up Memo]

07/15/08:  Office of Human Resources: Performance Plan           
                [Presentation]    [Follow-Up Memo]

07/11/08:  Cross-Departmental Issue: Overtime Meeting 2           
                [Presentation]    [Follow-Up Memo]

06/20/08:  Department of Housing & Community Affairs: Performance Plan Follow-Up           
                [Presentation]    [Follow-Up Memo]

06/17/08:  Montgomery County Emergency Response: Real-Time Issue Discussion            
                [Presentation]    [Follow-Up Memo]

06/13/08:  Department of Permitting Services: Performance Plan Follow-Up           
                [Presentation]    [Follow-Up Memo]

06/06/08:  Fire and Rescue Services: Departmental Overtime Follow-Up           
                [Presentation]    [Follow-Up Memo]

05/30/08:  Positive Youth Development Initiative: Cross Agency Initiative Follow-Up           
                [Presentation]    [Follow-Up Memo]

05/27/08:  Affordable Housing Initiative: Cross Agency Initiative Follow-Up            
                [Presentation]    [Follow-Up Memo]

05/16/08:  Office of Human Resources: Disciplinary Process             
                [Presentation]    [Follow-Up Memo]

05/09/08:  Cross-Departmental Issue: Overtime             
                [Presentation]     [Follow-Up Memo]

05/02/08:  Department of Recreation: Performance Plan Follow-Up              
                [Presentation]     [Follow-Up Memo]

04/25/08:  Fire and Rescue Services: Performance Plan               
                [Presentation]     [Follow-Up Memo]

04/18/08:  Pedestrian Safety Initiative: Cross Agency Initiative Follow-Up
                [Presentation]     [Follow-Up Memo]

04/11/08:  Department of Permitting Services: Performance Plan
               [Presentation]     [Follow-Up Memo]

04/04/08:  Positive Youth Development Initiative: Cross Agency Initiative Overview
                [Presentation]     [Follow-Up Memo]

03/21/08:  Department of Housing & Community Affairs: Performance Plan
               [Presentation]     [Follow-Up Memo]

03/14/08:  Department of Correction & Rehabilitation: Overtime
                [Presentation]     [Follow-Up Memo]

03/07/08:  Affordable Housing Initiative: Cross Agency Initiative Follow-Up
                [Presentation]     [Follow-Up Memo]

02/29/08:  Pedestrian Safety Initiative: Cross Agency Initiative Overview
               [Presentation]     [Follow-Up Memo]

02/15/08:  Department of Recreation: Performance Plan
               [Presentation]     [Follow-Up Memo]

02/08/08:  Affordable Housing Initiative: Cross Agency Initiative Overview
               [Presentation]     [Follow-Up Memo]

01/30/08:  Department of Correction & Rehabilitation: Performance Plan
                [Presentation]     [Follow-Up Memo]