Problem Type or Service Needed

Agency Responsible

Agency Division

Phone Number

E-Mail or Website

Abandoned vehicle - private property

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments” and “Housing & Community Affairs” and “Code Enforcement”

Abandoned vehicle - public right-of-way

Police

Abandoned Auto Section

301-840-2454

Air Quality

Air Pollution

Department of Environmental Protection

Policy & Compliance

240-777-7758

askDEP.com

Animal issues-(stray, bite, animal-in- distress)

Police

Animal Control or Humane Society

240-773-5960

Apartment – overcrowding; other code violation

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Building Permit

Department of Permitting Services

Casework management Division

240-777-6370

www.montgomerycountymd.gov; choose “Departments”  and “Permitting Services”

Bus Information - Metrobus

WMATA –

Wash  Metro Area Transit Authority

202-637-7000

Rideguide.wmata.com

Bus information – Ride-On

Department of Public Works and Transportation

Transit Services

240-777-7433

Traffic.dpwt.com

Consumer complaints- auto, sales, warranties, etc.

Department of Housing and Community Affairs

Consumer Affairs

240-777-3636

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Consumer”

Drainage - private property

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Drainage - public right-of-way

Department of Public Works and Transportation

Highway Maintenance

240-777-7623

www.dpwt.com

choose “Highway Maintenance” and “Road Maintenance”

Driveway permit

Department of Permitting Services

Land Development Division

240-777-6320

www.montgomerycountymd.gov; choose “Departments”  and “Permitting Services” and “Roads”

Problem Type or Service Needed

Agency Responsible

Agency Division

Phone Number

E-Mail or Website

Dumping, illegal

Department of Environmental Protection

Policy & Compliance

240-777-3867

(Hotline)

Dumpsters overflowing

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Electricity

PEPCO

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202-833-7500

Power out or Emergency call--1-877-737-2662

Event Permit

(Road Closure)

Department of Public Works and Transportation

Traffic Engineering  and Operations

240-777-2190

Fences/walls around yards

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Fire safety

Fire & Rescue Services

Code Enforcement

240-777-2457

www.montgomerycountymd.gov; choose “Departments”  and “Fire & Rescue Services” and “Safety in Our Neighborhood”

Food / licenses and permits

Department of Health and Human Services

License & Regulatory Services

240-777-3986

Gas service or gas emergency

Washington Gas

Maryland Division

703-750-1000

Graffiti - private property

Graffiti Abatement Partners, Inc. “GRAB”

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301-607-GRAB

Hazardous materials

Department of Public Works and Transportation

Solid Waste Services

240-777-6410

www.montgomerycountymd.gov/solidwaste

Homeless assistance

Department of Health and Human Services

Progress Place

301-585-4471

Homeless, trespassing

Police

Non-emergency telephone

301-279-8000

Housing and building maintenance

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Problem Type or Service Needed

Agency Responsible

Agency Division

Phone Number

E-Mail or Website

Housing, overcrowding; other code violation

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Landlord-Tenant dispute – leases, maintenance, etc.

Department of Housing and Community Affairs

Landlord & Tenant Affairs

240-777-3609

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Landlord & Tenant”

Lighting, street light out (wood pole)

PEPCO

(Give pole number)

202-833-7500

Emergency telephone 202-872-2000

Lighting, street (pedestrian light or metal pole)

Department of Public Works and Transportation

Traffic Engineering  and Operations

240-777-2190

www.dpwt.com

choose “Quick Links” and “Report Streetlight Outage”

Litter, private property

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

www.montgomerycountymd.gov; choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Litter, public right-of-way (hazards only)

Department of Public Works and Transportation

Highway Maintenance

240-777-7623

Meeting space reservations

Community Use of Public facilities

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240-777-2706

www.montgomerycountymd.gov

choose “Departments” and “Community use of Public Facilities” and “Rental Contacts”

Metrorail

WMATA

(Wash Metro Area Transit Authority)

202-637-7000

rideguide.wmata.com

Metro station -maintenance & landscaping

WMATA

  Maintenance Division

202-962-5004

www.wmata.com choose “Contact Metro”

Noise control

Department of Environmental Protection

Policy & Compliance

240-777-7770

askDEP.com

Park Permits

MD Nat’l Capital Park & Planning Commission

Parks

301-495-2525

www.mc-mncppc.org

choose “Parks & Facilities” and “Reserve Park Facilities”

Problem Type or Service Needed

Agency Responsible

Agency Division

Phone Number

E-Mail or Website

Parking enforcement

Police

Non-emergency telephone

301-279-8000

Parking enforcement

Downtown Silver Spring

Department of Public Works and Transportation

Parking Enforcement

240-777-8740

Parking maintenance (public lots and garages)

Department of Public Works and Transportation

Parking Maintenance

301-565-7381

Potholes - County road

Department of Public Works and Transportation

Highway Maintenance

240-777-7623

www.dpwt.com

choose “Pothole Repair” and “Pothole Reporting Form”

Potholes - MD state numbered route

State Highway Administration

Greenbelt Office

301-513-7300 or

1-800-749-0737

Power outage in home

PEPCO

-------

1-877-737-2662

Rats

Department of Health and Human Services

License & Regulatory Services

240-777-3986

Recycling

Department of Public Works and Transportation Transportation

Solid Waste Services

240-777-6400

www.montgomerycountymd.gov/solidwaste

Sediment control

Department of Permitting Services

Casework Management

240-777-6260

www.montgomerycountymd.gov; choose “Departments”  and “Permitting Services” and “Sediment Control Permit”

Sidewalk installation (new)

Department of Public Works and Transportation

Capital Development, Design Section

240-777-7270

www.dpwt.com

choose “Highway Maintenance” and “Sidewalks and Biking” and “Sidewalk Program”

Sidewalk repair

Department of Public Works and Transportation

Highway Maintenance

240-777-7623

Signs (illegal, broken, or dangerous)

Department of Permitting Services

Zoning

240-777-6259

Signs (road sign repair or replacement) – County roads

Department of Public Works and Transportation

Traffic Engineering  and Operations

240-777-2190

Problem Type or Service Needed

Agency Responsible

Agency Division

Phone Number

E-Mail or Website

Signs (road sign repair or replacement) Numbered State routes

State Highway Administration

Greenbelt Office

301-513-7300

or 1-800-749-0737

Snow removal- County roads

Department of Public Works and Transportation

Highway Maintenance

240-777-7623

www.dpwt.com

choose “Highway Maintenance” and “Snow Removal/Storms”

Snow removal-

State roads (numbered routes)

State Highway Administration

------

301-513-7300 or

1-800-749-0737

Snow removal - sidewalks

Department of Housing and Community Affairs

Code Enforcement

240-777-3785

Traffic signals

Department of Public Works and Transportation

Traffic Engineering  and Operations

240-777-2190

e-mail:  Trafficops@montgomerycountymd.gov

Trash collection Information; Special collections

Department of Public Works and Transportation

Solid Waste Services

240-777-6410

www.montgomerycountymd.gov/solidwaste

choose “Collection Services”

Tree maintenance, public right-of-way

Department of Public Works and Transportation

Highway Maintenance

240-777-7623

www.dpwt.com

choose “Highway Maintenance” and “Trees”

Vendor License street & door- to-door sales

Department of Permitting Services

Casework Management Division

240-777-6256

Water quality

Department of Environmental Protection

Policy & Compliance

240-777-7770

askDEP.com

Weeds, tall grass (private property)

Department of Housing and Community Affairs

Code Enforcement

240-777-3600

www.montgomerycountymd.gov choose “Departments”  and “Housing & Community Affairs” and “Code Enforcement”

Weeds, tall grass (public property between sidewalk and road)

Adjoining property owner’s responsibility

-------

------

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Zoning information

Department of Permitting Services

Casework Management Division

240-777-6240

www.montgomerycountymd.gov choose “Departments”  and “Permitting Services” and “Zoning”