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Excellence in Business Services Initiative

Excellence in Business Services is about making it easier for businesses to start, grow and thrive in Montgomery County.

Business vitality is critical to a healthy economy that supports the quality of life we all enjoy. Montgomery County is committed to ensuring that businesses have a positive experience when interacting with the County.

Improving business services is an ongoing focus of County Executive Ike Leggett who has established several cross-departmental project teams to achieve this goal.  

As part of the Excellence in Business Services initiative, and in response to the comprehensive Montgomery County Business Survey, County Executive Ike Leggett launched the Montgomery County Business Portal that provides a improves access to important business-focused information. The Portal serves as a gateway to the departments within county government that interact with the business community.

The Regulatory Reform Committee of the County Executive's Economic Advisory Group released Improving Business Services in Montgomery County with recommendations for actions the County can take to improve the regulatory environment for businesses. The County has already started working on several initiatives in response these recommendations, including creation of the Montgomery County Business Portal, establishment of a cross-functional team to focus on customer service and a forms automation initative led by the Department of Technology Services. 

Business Services Advisory Group on Customer Service

A team of employees from departments that interact with the business community is working to identify short- and long-term actions that can be undertaken to improve the level of service provided to business customers. This group will meet through November 2017 with two objectives:

  • Identify steps that employees can undertake immediately to improve the experience of businesses when they interact with County government.
  • Develop an action plan to sustain efforts to create a culture of customer service excellence.

We want to hear from you!

As a follow-up to the comprehensive Montgomery County Business Suvery, an on-going survey will be available for businesses to provide feedback on their experiences with County government. Visit the Montgomery County Business Portal and click on the link to the survey at the top of the page. Your feedback will help us determine if our efforts to continually improve business services are having a positive impact. 

 
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