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Montgomery County Maryland
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Disability Network Directory / Disability Services
 

Disability Network Directory

Montgomery County Government does not endorse or assume responsibility for any product, 
method, service or treatment listed in this resource directory that is not a County program.

Consumer Protection

Aviation Consumer Protection Division
Attn: C-75-D
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590 

 1-800-778-4838 (V)
1-800-455-9880 (TTY)

Investigate air travel complaints and attempt to resolve issues on the spot as they occur or in advance of travel. Download a complaint form and mail in or fill out the online travel complaint/comment form.

Better Business Bureau (BBB) of Metro Washington DC and Eastern PA
1411 K Street, NW, Suite 1000
Washington, DC 20008
E-mail: info@mybbb.org  

 202-393-8000 (V)

24-hour automated telephone inquiry service provides reliability reports on companies and charitable organizations. Also provide complaint filing services, general monitoring of advertising in the marketplace, dispute resolution services and consumer/business education programs. Information and services are provided at no cost to the public with the exception of mediation and arbitration services.

Maryland Attorney General's Office Consumer Protection Division
E-mail: consumer@oag.state.md.us

 410-528-8662 (V)
1-888-743-0023 (Toll Free)

Mediation services to consumers to help resolve complaints against businesses and health insurance carriers.

Maryland Consumer Rights Coalition
Marceline White, Executive Director
1209 N. Calvert Street
Baltimore, MD 21202
E-mail: marceline@marylandconsumers.org  

 410-528-1591 (V)

Non-profit grassroots consumer organization that educates individuals, organizations and officials about consumer issues and consumer rights. Advocate on behalf of consumers before the Maryland Legislature and state agencies.

Montgomery County Office of Consumer Protection
100 Maryland Avenue, Suite 330
Rockville, MD 20850
E-mail: consumerprotection@montgomerycountymd.gov  

240-777-3636 (V)
240-777-3681 (Anonymous Consumer Tip Line)

Responsible for enforcing consumer protection laws prohibiting unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses. Investigates and resolves consumer complaints, engage in consumer education and outreach, license certain businesses, and administer several programs.

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Download a PDF version of this document. Alternative formats of this document
are available upon request. To submit an update, please contact:

Carly Clem, Office Services Coordinator or Betsy Luecking, Disability Policy Specialist
240-777-1246 (V) • MD Relay 711

Last edited: 1/5/2012