CUSTOMER SERVICE PLEDGE

YOU CAN EXPECT:

• To be treated with respect;
  
• To receive benefits or services as allowed by the Federal, State and Local laws;
  
• To receive, upon request, interpreter services or assistive devices to help you in applying for benefits or services;
  
• To have your questions answered in a timely, accurate and professional manner;
  
• To have calls returned within 24 hours unless informed otherwise;
  
• To be seen within a reasonable timeframe if you walk-in for service;
  
• To have appointments kept on time or be notified in a timely manner if this is not possible (Please bring all requested information to the best of your ability);
  
• To have an overall service plan, to know what can be accomplished in what timeframe and what is expected of you; and,
  
• To have any concerns about how you were served or how you were treated addressed.Please contact the unit supervisor on site.For further assistance, contact the HHS Information Line (240-777-1245) for referral to an appropriate administrator.