How to Handle Concerns about Your Child's Care

If you have a problem or concern with your child care provider, make time to speak with the director or provider as soon as possible. If you are dissatisfied with a caregiver you may also contact LOCATE (240-777-3130) and speak with a counselor to discuss your concerns.  Many difficulties between you and a provider can be resolved.  Your counselor can give you some helpful tips for continued communication with your provider.

Any patterns of disturbing events or reports from your child should never be ignored.  If you have serious concerns about your child’s health or well-being in the program, take immediate steps to protect your child. Most programs will have an “open-door” policy where parents can visit the program at any time. As a parent, you should have access to your child at any time of the day.

If you suspect any type of emotional, physical, or sexual abuse, remove your child from care until the situation is investigated or resolved to your complete satisfaction. Remember to trust your instincts and ask a lot of questions if you have strong concerns.

How to Register a Complaint

Complaints that involve any threat to the health, safety or welfare of a child should be immediately registered with the regional Office of Child Care and, in certain circumstances, with the Child Protective Services division of your local department of social services.  To report a complaint to the Office of Child Care call 240-314-1400 or you can call LOCATE: Child Care at 240-777-3130 and we will assist you with registering your complaint.

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Warning Signs of Poor Care

Here are some of the warning signs of poor care:

• Children left unattended
• Staff or providers are angry, rough, or moody with children or parents
• Too many children crowded into a small space
• Too few staff for the number of children present
• Infants restricted to cribs, playpens, walkers, or high chairs for long periods of time
• Noticeably dirty environment and/or children
• Poor sanitation practices, especially related to diapering and feeding
• Medications, poisons, or cleaning supplies stored within reach of children
• Broken toys or unsafe equipment
• High staff turnover
• Your child cries repeatedly and resists staying at child care after adjustment period is over
• Your child shows signs of emotional or physical stress
• Your child talks about anger, violence, fears, or secrets that are not age-appropriate
• Your child appears to be unusually afraid of one teacher or provider
• Your child shows a sudden intense preoccupation with sexual matters and may “act out” with dolls or other children
• Your child appears to be very hungry or thirsty without cause

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