Consumer Affairs Offers Tips On Moving

db:moving.pr 97-154 Contact: Sue Rogan, 301-217-7391

CONSUMER AFFAIRS OFFERS
TIPS ON MOVING FOR IMMEDIATE RELEASE: MAY 19, 1997

The busiest moving season will soon be here and Montgomery County's Department of
Housing and Community Affairs, Division of Consumer Affairs (DCA) advises consumers to
prevent problems with their moves by taking the following precautions:

1. Plan as far in advance as possible.

2. Ask friends for recommendations. Check movers' complaint records with DCA
(301-217-7373) and the Better Business Bureau (202-393-8000).

3. Never conclude that a company is reliable because it has a large advertisement in the
Yellow Pages or any other publication.

4. Get several written estimates, based upon on-site inspections. Telephone estimates are
seldom reliable. Don't choose on the basis of price alone.

5. Read and be sure you understand the terms of the Bill of Lading (moving contract) and in
what form (check, cash, cashier's check) the mover expects payment.

CONSUMER AFFAIRS OFFERS MOVING TIPS 2-2-2-2

6. Get everything in writing, including the mover's liability in case of breakage or loss. Give
careful consideration to buying additional full replacement insurance to cover loss or damage.
Check your homeowner's insurance policy to see what, if any, moving coverage you may
already have. Compile an inventory of all items shipped and their condition. Check items as
they arrive. Write "Subject to further inspection for concealed loss or damage" on the
moving contract to allow for damage you may discover as you unpack.

7. Pack and move rare, fragile or sentimental items yourself.

8. File a written claim with the mover immediately if any loss or damage occurs. Keep a
copy of your claim.

DCA also offers consumers a publication entitled "It's Your Move" for further helpful
advice. To obtain a copy, call Consumer Affairs at 301-217-7373.

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