Help Guide
Problem Type or Service Needed
Agency Responsible
Agency Division
Phone Number
E-Mail or Web Site
Abandoned vehicle - private property
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Abandoned vehicle - public right-of-way
Police
Abandoned Auto Section
301-840-2454
Air QualityAir Pollution
Department of Environmental Protection
Policy & Compliance
240-777-7758
Web Site
Animal issues-(stray, bite, animal-in- distress)
Police
Animal Control or Humane Society
240-773-5960
Apartment – overcrowding; other code violation
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Building Permit
Department of Permitting Services
Casework Management Division
240-777-6370
Web Site
Bus Information - Metrobus
WMATA
Wash Metro Area Transit Authority
202-637-7000
Web Site
Bus information – Ride-On
Department of Public Works and Transportation
Transit Services
240-777-7433
Web Site
Consumer complaints- auto, sales, warranties, etc.
Department of Housing and Community Affairs
Consumer Affairs
240-777-3636
Web Site
Drainage - private property
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Drainage - public right-of-way
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Web Site
Driveway permit
Department of Permitting Services
Land Development Division
240-777-6320
Web Site
Dumping, illegal
Department of Environmental Protection
Policy & Compliance
240-777-3867 (Hotline)
Dumpsters overflowing
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Electricity
PEPCO
Main #202-833-7500
Power out: 1-877-737-2662; Emergency: 202-872-2432
Event Permit(Road Closure)
Department of Public Works and Transportation
Traffic Engineering and Operations
240-777-2190
Fences/walls around yards
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Fire safety
Fire & Rescue Services
Code Enforcement
240-777-2457
Web Site
Food / licenses and permits
Department of Health and Human Services
License & Regulatory Services
240-777-3986
Gas service or gas emergency
Washington Gas
Maryland Division
703-750-1000
Graffiti - private property
Graffiti Abatement Partners, Inc. “GRAB”
301-607-GRAB
Hazardous materials
Department of Public Works and Transportation
Solid Waste Services
240-777-6410
Web Site
Health/Mental Health
Department of Health and Human Services
“One Stop” InformationLine
240-777-1245
Homeless assistance
Department of Health and Human Services
Progress Place
301-585-4471
Homeless, trespassing
Police
Non-emergency telephone
301-279-8000
Housing and building maintenance
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Housing, overcrowding; other code violation
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Landlord-Tenant dispute – leases, maintenance, etc.
Department of Housing and Community Affairs
Landlord & Tenant Affairs
240-777-3609
Web Site
Lighting, street light out (wood pole)
PEPCO
(Give pole number)
202-833-7500
Emergency telephone 202-872-3432
Lighting, street (pedestrian light or metal pole)
Department of Public Works and Transportation
Traffic Engineering and Operations
240-777-2190
Web Site
Litter, private property
Department of Housing and Community Affairs
Code Enforcement
240-777-3785
Web Site
Litter, public right-of-way (hazards only)
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Meeting space reservations
Community Use of Public facilities
240-777-2706
Web Site
Metrorail
WMATA(Wash Metro Area Transit Authority)
202-637-7000
Web Site
Metro station -maintenance & landscaping
WMATA
Maintenance Division
202-962-5004
Web Site
Noise control
Department of Environmental Protection
Policy & Compliance
240-777-7770
Web Site
Park Permits
MD Nat’l Capital Park & Planning Commission
Parks
301-495-2525
Web Site
Parking enforcement
Police
Non-emergency telephone
301-279-8000
Parking enforcement Downtown Silver Spring
Department of Public Works and Transportation
Parking Enforcement
240-777-8740
Parking maintenance (public lots and garages)
Department of Public Works and Transportation
Parking Maintenance
301-565-7381
Potholes - County road
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Potholes - MD state numbered route
State Highway Administration
Greenbelt Office
301-513-7300 or 1-800-749-0737
Power outage in home
PEPCO
1-877-737-2662
Rats
Department of Health and Human Services
License & Regulatory Services
240-777-3986
Recycling
Department of Public Works and Transportation Transportation
Solid Waste Services
240-777-6400
Web Site
Sediment control
Department of Permitting Services
Casework Management
240-777-6260
Web Site
Sidewalk installation (new)
Department of Public Works and Transportation
Capital Development, Design Section
240-777-7270
Web Site
Sidewalk repair
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Signs (illegal, broken, or dangerous)
Department of Permitting Services
Zoning
240-777-6259
Signs (road sign repair or replacement) – County roads
Department of Public Works and Transportation
Traffic Engineering and Operations
240-777-2190
Signs (road sign repair or replacement) Numbered State routes
State Highway Administration
Greenbelt Office
301-513-7300 or 1-800-749-0737
Snow removal- County roads
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Snow removal- State roads (numbered routes)
State Highway Administration
301-513-7300 or 1-800-749-0737
Snow removal – sidewalks- (report violation)
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Traffic signals
Department of Public Works and Transportation
Traffic Engineering and Operations
240-777-2190
E-mail
Trash collection Information; Special collections
Department of Public Works and Transportation
Solid Waste Services
240-777-6410
Web Site
Tree maintenance, public right-of-way
Department of Public Works and Transportation
Highway Maintenance
240-777-7623
Vendor License street & door- to-door sales
Department of Permitting Services
Casework Management Division
240-777-6256
Vendor License street & door- to-door sales
Department of Permitting Services
Casework Management Division
240-777-6256
Water quality
Department of Environmental Protection
Policy & Compliance
240-777-7770
Web Site
Weeds, tall grass (private property)
Department of Housing and Community Affairs
Code Enforcement
240-777-3600
Web Site
Weeds, tall grass (public property between sidewalk and road)
Adjoining property owner’s responsibility
Zoning information
Department of Permitting Services
Casework Management Division
240-777-6240
Web Site
Department of Housing and Community Affairs:
"Housing Code Enforcement Handbook"
Department of Public Works & Transportation:
"Residents Guide to Services" (240-777-7155)
"Trash Collection Regulations" (240-777-6410)
Montgomery County Code, Montgomery County Zoning Ordinances, Montgomery County Regulations
Can be viewed/downloaded at:
American Legal Publishing
www.amlegal.com
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DO YOU HAVE A CORRECTION TO THIS LIST?
Please call Muriel Bowser, Silver Spring Regional Services Ctr, 301-565-7423 (or e-mail muriel.bowser@montgomerycountymd.gov)
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