The County Executive has directed department heads to focus their management on the achievements of "customer results".  As a first step, each department has identified not just their customers and the services they deliver to those customers but, most importantly, the outcomes for those customers.

Departments then identified "Headline Department Performance Measures," data to gauge (1) the extent to which the desired results are being achieved, and (2) the efficiency of each department in achieving its results.

All County departments have developed Department Performance Plans, each of which begins with the Headline Department Performance Measures, which will gauge how well customer results are being achieved, as well as the department's operational efficiency.  The Performance Plan then provides a succinct analysis and an action plan, including a budget, for improving performance - as measured by the trend lines of the Headline Department Performance Measures.