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Office of Consumer Protection

Defective Merchandise

Have you ever purchased a product from a store and when you try to use the item you find that it is defective? What are your rights? Are you stuck paying for a product that does not work?
No matter what a store's  return policy is, products purchased both new and used in Maryland are covered by an implied warranty.
  • An implied warranty requires that the product be in working condition at the time of sale and continue to work for a reasonable time after the purchase.
  • If a product is purchased and does not work for a reasonable time you   can return the product, regardless of the store's return policy.
  • If the merchant or manufacturer is not willing to repair, replace, or refund your money,   file a   complaint  with our office. 

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