Defective Merchandise

José went to the department store to purchase a sofa. It was delivered the next day, and he knew it was perfect for him. But, when he woke up the next morning, it had almost completely fallen apart! A salesperson from the store inspected the sofa and claimed the reason it had fallen apart was because it had a manufacturer's defect. He said they would send someone to fix it. No one ever came. So José asked the store for a refund. The store said they would give it to him, but they charged him a $78 restocking fee ... but the sofa had been damaged. They couldn't restock it! So why had they charged him that fee?

Are you having problems with merchandise like José's? Find out how to deal with such problems with the links we've compiled below.

If it Doesn't Work, You Can Take it Back! (MD Office of the Attorney General)
Filing a Complaint - Contact the Seller (ConsumerAction)