Disclosure of Merchant Complaint Records Disclosure Report

The Office of Consumer Protection (OCP) Complaint Disclosure Reports are based on complaints filed with OCP. The report shows the total number of complaints filed against the merchant with OCP over the last three years.

Please bear in mind that except for the complaints coded “Legal Action,” the fact that a complaint is reported against a merchant does not mean that OCP has made a determination as to the truth of the allegations. By the same token, the fact that we have few or no complaints against a merchant should not, standing alone, be taken as an indication that the merchant is honest and reputable. A merchant’s complaint history is just one indication of a merchant’s reliability. Therefore, this information should not be taken as either an endorsement or criticism of the merchant’s business practices.

The total includes both closed and pending complaints. A pending complaint means the complaint is currently under investigation by OCP. A closed complaint means that the complaint is not currently under investigation and OCP has closed the complaint file. For closed complaints, the report provides the following information:
 

The complaint information is deemed to be reliable, but we cannot guarantee the accuracy and completeness of the information. Any information that is shown to be inaccurate will be corrected if brought to the attention of OCP.

There are limitations to the complaint data. Complaint totals for merchants can be affected by business volume, location, or the nature of the business. Some complaints may be unjustified or minor in nature. OCP does not take complaints on merchants that are exempt from coverage under the Montgomery County Consumer Protection Act. Click here to see types of merchants exempt from coverage.

Click here to LOOK UP merchant complaints

You can also check for a company's business license by clicking here for the Maryland Judiciary's website "Maryland Business Licenses Online". Click on "eLicense". In addition, certain Industries require a separate license. Check the Maryland Department of Labor,  Licensing and Regulation records by clicking here.  Information on Montgomery County issued licenses can be accessed here. You can also check the Maryland Judiciary Case Search records to see if an individual you are thinking about hiring has had been involved in a traffic, civil or criminal case.

Please contact OCP if you have any questions about the information presented on the Consumer Complaint Lookup Page.