Submit service requests to report an unplowed or missed street, a pothole, property damage, roadway incidents (i.e... downed wires/trees or flooded road), icy streets or intersections, or unshoveled sidewalks to Montgomery County MC311 online or by phone (311 or 240-777-0311) through the Winter Storm Information Portal by following the steps shown below:  

Step 1: Select the Submit Service Request link or menu button

If you are on the Snow Information Portal Home page then select the Submit a Service Request link (see figure below).

If you are on any other Winter Storm Information Portal web page, then click  Submit a Service Request  in the button menu.

Step 2. Select the Submit a Montgomery County Service Request button

Service requests can be submitted to Montgomery County for County maintained roads and/or to the State of Maryland Highway Administration for State maintained roads. 

Step 3: Submit a Service Request to Montgomery County

Select the appropriate button to report a missed street, a pothole, property damage, an icy street or intersection, a roadway incident, or an unshoveled sidewalk. Requests to initiate an investigation to determine who maintains a street located in Montgomery County can be submitted as well.

Step 4: Read the MC311 knowledge based article and create a service request

Take a moment to read the brief knowledge base article. Then, select the blue Create Service Request button at the bottom of the page.

Step 5: Submit the Service Request form to MC311

Complete the form to submit a service request to MC311. Required fields are indicated with a red asterisk (*). You can submit a service request for a street address, an intersection, or a highway exit. 

Step 1: Select the Submit Service Request link or menu button

If you are on the Snow Information Portal Home page then select the Submit a Service Request link (see figure below).

If you are on any other Winter Storm Information Portal web page, then click the Submit Service Request button provided in the button menu.

Step 2: Select the Submit a Service Request to the Maryland State Highway Administration button

Service requests can be submitted to Montgomery County for County maintained roads and/or to the State of Maryland Highway Administration for State maintained roads. 

Step 3: Submit a Service Request to the State of Maryland Highway Administration

Select the submit an online service request to the Maryland State Highway Administration link to report an issue with a State road. 

Step 4: Complete and submit the service request form to the Maryland State Highway Administration

Complete and submit the Maryland State Highway Administration Service Request form.

Step 1: Click 'Who Plows My Street?' on the Snow Information Portal Home Page

If you are on the Snow Information Portal Home page then select the Who Plows My Street link (see figure below).

If you are on any other Winter Storm Information Portal web page, then click the Snow Removal Status button provided in the button menu.

Step 2: Enter your street name and zip code (i.e... 100 MARYLAND AVE, 20850)

Step 3: Review results

If the street is maintained by the Montgomery County Department of Transportation, following screen will show:

If the street is not maintained by the Montgomery County Department of Transportation, then the State or the local government contact information will be provided as follows:

If the street address location is not found, then the following message will appear.

Click the Address Searching Tips button to open a tips screen to determine how to find a Montgomery County street address using the Winter Storm Information Portal address search tool. Also, the tips screen will provide access to common reasons why you area unable to find an address.

Step 1: Click 'Check Snow Removal Status' on the Snow Information Portal Home Page

If you are on the Snow Information Portal Home page then select the Check Snow Removal Status link (see figure below).

If you are on any other Winter Storm Information Portal web page, then click the Snow Removal Status button provided in the button menu.

Step 2: Enter your street name and zip code (i.e... 100 MARYLAND AVE, 20850)

Step 3. Review results

If the street is maintained by the Montgomery County Department of Transportation (MCDOT), following message box will show:

If the street is not maintained by the Montgomery County Department of Transportation, then the State or the local government contact information will be provided as follows:

If the street address location is not found, then the following message will appear. 

Click the Address Searching Tips button to open a tips screen to determine how to find a Montgomery County street address using the Winter Storm Information Portal address search tool. Also, the tips screen will provide access to common reasons why you area unable to find an address.

Step 4. Determine snow removal route status for an address maintained by the County

If the street is maintained by the County and a winter storm event is in progress, then the route and service area snow removal status for the address entered will display. Beneath the snow removal status information, several buttons are available to enable you to determine who else plows roads in the County, obtain the latest information on delays, closings, and storm status, identify traffic incidents, and show traffic cameras. 

Winter storm announcements and alert messages are updated frequently during a storm event. The announcements and alerts are located atop each Winter Storm Information Portal web page.

The latest government delays, closings, and storm information updates are also provided on the Winter Storm Information Portal home page.

Step 1: Select the Frequently Asked Questions (FAQ's) link or button

A link to the FAQ web page is located on the Winter Storm Information Portal home page in the Need Help? section of the page.

If you are on any other Winter Storm Information Portal web page, then click the Frequently Asked Questions button provided in the button menu at the top right of the page.

Step 2: Enter a keyword or a phrase to search the FAQ's

To search the winter storm FAQ's, enter a keyword or phrase such as emergency or emergency route in the search field provided. The FAQ's with the keyword or phrase will be filtered and will display beneath the search field.

Step 3: Select the FAQ button to display the answer

Select the FAQ accordion button to display the answer (see example below).

The Montgomery County Department of Transportation's Highway Services Division is responsible for maintaining over 5,000 lane miles in Montgomery County. However, other County departments, outside agencies, and governmental jurisdictions or municipalities also have the responsibility for treating and plowing roads, driveways, parking lots, sidewalks, etc.... Please visit the Who Else Plows Snow in Montgomery County web page to identify the jurisdictions and departments/agencies that are also responsible for removing snow in Montgomery County.