Customer Satisfaction Survey

In Summer 2008, we conducted a phone survey to update and document both usage and customer satisfaction of the recycling and refuse collection services the County provides.

• Summary Slideshow of Full Report (PDF, 159 kb)
• Executive Summary (PDF, 227 kb)
• Full Report (PDF, 794 kb)

Survey highlights include:

• The majority of total respondents (89%) reported they were very satisfied with the curbside collection of mixed paper, bottles, and cans.
• Of those who were aware of this County service, the majority of respondents (75%) reported they were very satisfied with the weekly collection of leaves, grass and brush.
• Of those who were aware of this County’s on-call scrap metal collection service, the majority of the respondents (83%) reported they were very satisfied with this service.
• The majority of the respondents (80%) reported they were very satisfied with the curbside refuse collection.
• Of the respondents who were aware of bulk trash collection, 81 percent reported they were very satisfied.

• Reference Index