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Video Viewing Help

Chrome Blocking Videos from Playing

  1. Copy and paste chrome://flags/#autoplay-policy in your chrome browser URL bar and hit enter.
  2. Change the Autoplay Policy to "No User Gesture Required".
  3. Click Relaunch Now to relaunch your browser and apply the change.

IE Blocking Embedded Documents (Analyst Packets)

Chrome screenshot

  1. On IE, go to Settings and then the "Security" tab.
  2. Click on the "Custom Level" button. A new "Security Settings- Trusted Sites Zone" window will open.
  3. Scroll down to "ActiveX controls and plug-ins" and enable "Automatic prompting for ActiveX controls" under that.
  4. Click "OK" and then "Yes" to confirm the change. Click "OK" again.
  5. When you access the Analyst Packet document, a popup window will appear at the bottom of the screen. You can either "Open" or "Save" the packet.

Adobe Flash Error

  1. Open the browser
  2. At the top right, click the More (the three vertical dots) and select Settings
  3. Scroll down the page and click Advanced
  4. Under “Privacy and Security”, click Content settings
  5. Click Flash
  6. Under “Ask first (recommended)”, ensure it’s enabled (will show in blue)
  7. Under Allow, click Add
  8. Enter the URL of the website, montgomerycountymd.granicus.com
  9. Close and re-open Chrome

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