DHCA Cares

To reach a DHCA staff person, you can

Call 311 and ask to speak to someone from DHCA (dial 1-240-777-0311 if calling from a non-local number); or,

Send us an e-mail (or submit an online service request):

Staff from DHCA programs, including Housing Code Enforcement, will respond by phone or e-mail to every request, to assess the situation, consider ways to address it and explain the timing of any further actions. Please be aware that some actions/inspections/investigations may not be immediately forthcoming based on the nature and severity of the issue.

To send documents to DHCA

Send materials and documents to DHCA by e-mail, or if necessary, by mail – no drop offs, as DHCA offices are closed to visitors. DHCA will open and respond to mail as timely as possible.

Information for Homeowners and Common Ownership Communitues

Homeowners who rent to tenants are prohibited from increasing existing rents by more than 2.6% during the emergency and from issuing rent increase notices of more than 2.6% during the emergency and for 90 days after.

Temporary Protection From Foreclosure

The vast majority of mortgage loans are owned by HUD-FHA, Fannie Mae/Freddie Mac, and VA, which are offering some protections during this time. Each recommends that homeowners having difficulty paying their mortgage during the Coronavirus pandemic contact their mortgage service provider (the company where you send your monthly payments). By reaching out, you can discuss your situation and explore options. For more information, click on the guidance offered by each:

Court Limits on Foreclosures

This Maryland court administrative order, effective March 18, 2020, halted action on residential foreclosures and residential evictions. As stated, the order will be revised as circumstances warrant.

Apply for Homeowners Tax Credit

Information for Common Ownership Communities

COC Property Management Guidelines and Issues related to COVID-19 crisis

Pools and Spas - COVID-19 Guidance

Applying for Benefits - Unemployment, Food, etc.

Information for landlords

Eviction Process & Landlords Working With Renters

To support landlords and tenants, Montgomery County has an initiative underway to:

  • Help renters understand changes underway in the courts in the context of their continuing obligations to make rent payments; 
  • Encourage renters who are behind on their rent to contact their landlord to discuss their situation and possible payment arrangements; and,
  • Help renters understand resources available to assist them in working with their landlord to maintain their housing.

Eviction Process & Renters Working with Landlords provides this information to tenants and will be updated as additional information and resources become available.

Required and Optional Documents for Posting in Multifamily Buildings

Landlord Issues Related to COVID-19 Crisis - Frequenlty Asked Questions

Changes in Housing Code Enforcement

UPDATE: August 6, 2020

Limited Inspections will resume for Foster Care & Adoption and Accessory Dwelling Units (ADU) with additional safety measures being taken to include the following:

  • Only one person from the household or a management representative is to accompany the assigned Inspector during the scheduled inspection. 
  • All parties must use face coverings during the inspection at all times.
  • Social distancing must be maintained during the inspection process.
  • The person accompanying inspection staff will operate all doors and windows, turn on and off lights, operate equipment and test smoke alarms and CO detectors.
  • If further conversations are needed to take place before or after the inspection, these discussions will be done outdoors with social distancing and face masks.

These temporary Inspection procedures will be adjusted as the County moves into additional phases of Reopening Montgomery County and with advisement from County health officials.

DHCA will continue to review and assess housing code complaints. Please call DHCA, via MC311, at 311 (or 240-777-0311) to submit service requests.

Landlords are prohibited from increasing existing rents by more than 2.6%

Pools and Spas - COVID-19 Guidance

Landlord Link - The Commission on Landlord-Tenant Affairs

Landlords are Required to Provide Air Conditioning in Apartment Buildings and Townhouses

Coronavirus Disease (COVID-19) Frequently Asked Questions (FAQs) for Residential Buildings

CDC guidance on cleaning and disinfecting

National Multifamily Housing Council - Coronavirus Resources for Apartment Firms.

Emergency benefits and support

Resources for Vulnerable Populations in Maryland during the COVID-19 Response

Housing Stabilization Services

Housing Opportunities Commission – Rental Programs

Financial Assistance/Housing

Utility Assistance Program