Long Term Care Ombudsman Program - Volunteering


Role of an Ombudsman:

            The word Ombudsman and its specific meaning were adopted from a Swedish term meaning a citizen representative who investigates complaints and mediates fair settlements. If you are interested in learning more about what the job entails, click here for job description.    

As an Ombudsmen Representative, we:

  • Empower- residents to voice concerns within the long term care setting in which they live by providing information, support and appropriate follow up.
  • Encourage- by providing support and assistance to resolve problems.
  • Protects- privacy and confidentiality of residents and those who are involved with the ombudsman services
  • Advocate- improvements and changes in relevant legislation and policy
  • Educates- the community about the long-term care facilities and how they operate. 

How to become a Volunteer:

Volunteers are continually needed to provide Montgomery County long term care residents with direct access to advocacy services through regular visits to area nursing homes and licensed assisted living facilities. An extensive training program is offered for new volunteers to provide a thorough orientation to the aging process, long-term care systems, and advocacy skills. To find out more about becoming a volunteer ombudsman, please call 240-777-3369.  You can also email us with your contact information at [email protected]

Addresses and Contacts:

 Department of Health and Human Services

Aging and Disability Services


Holiday Park Senior Center

3950 Ferrara Drive, 2nd Floor

Silver Spring, MD 20906

240-777-3369 PHONE

240-777-1242 FAX


E-MAIL: [email protected]