Explanation to Completing Ombudsman Representative 
 Activity Summary

Facility assignments – includes all facilities visited for the month

Non Facility assignment – ombudsman who are not assigned to a long term care facility

Number of visits to facility – total number of all facilities visited

Total hours on Ombudsman activities – this includes facility visits, travel time, writing reports, telephone calls, in-services, conferences and meeting.

Number of consultations to facility staff – consultation is providing information and technical assistance on a one time basis.  (If you provide consultation in resolving a problem this is captured in your case records and should not be reported here).

Number of consultation other than to facility staff – consultation is providing information and technical assistance on a one time basis.  This category can include residents, family member, and other agencies.

Number of hours on legislative advocacy – this includes monitoring/working on laws or regulations, and government policies and actions.

Number of licensing surveys attended – identified how many exit conference attended with the survey team.