MontgomeryCountyMD.GOV

301-562-5360 (Main Line)
301-562-5360, Option #1 (Reservations)
301-562-5360, Option #8 (Eligibility)
301-562-5360, Option #2 (Trip Status)
202-637-0128 (WMATA Customer Service/Complaint Lines)
301-588-7535 (TTY)
E-mail: eligibility@wmata.com
www.wmata.com/accessibility/metroaccess_service
Complaints can be filed online using WMATA's Online Customer Comment Form: http://wmata.custhelp.com/app/home

MetroAccess is a shared ride, door-to-door public transportation service for people who are unable to use fixed-route public transit due to disability. "Shared ride" means that multiple passengers may ride together in the same vehicle. The service provides daily trips throughout the Transit Zone in the Washington Metropolitan region. The Transit Zone consists of the District of Columbia, Montgomery and Prince George’s Counties in Maryland, Arlington and Fairfax Counties and the cities of Alexandria, Fairfax and Falls Church in Northern Virginia. Rides are offered in the same service areas and during the same hours of operation as Metrorail and Metrobus. MetroAccess is a service of the WMATA (Metro) and is the region’s complementary paratransit service offered in accordance with the Americans with Disabilities Act (ADA).

Please note only MetroAccess customers who are conditionally eligible can ride free on Metrobus and Metrorail. Fully eligible customers do not have this benefit because they have been determined not to be able to independently use the bus or train due to the severity of their disability and/or functionality. Conditionally eligible customers are those that have the SmarTrip ^® enabled MetroAccess ID.

To be eligible for MetroAccess: You must be at least 5 years old AND have a disability as defined by the ADA, AND be unable, as a result of your disability, to utilize fixed-route transportation such as Metrobus or Metrorail, OR need to use a ramp or wheelchair lift to board or exit a public transit vehicle, but an accessible public transit vehicle is not being used at the time, date, and on the route you would travel (all Metrobuses are wheelchair accessible), OR be unable to travel to or from a bus stop or rail station due to a disability.

• Individuals must complete an application and have it certified by a health care professional.
• Applicants must be determined to be unable to use the accessible bus and rail systems some or all of the time due to their disability. Assessments are done by appointment only. Assessment testing for MetroAccess is located at the Metro Transit Accessibility Center - 655 Virginia Avenue, SW, Washington, DC 20024. MetroAccess will provide transportation to the interview free of charge and will arrange pick-up for this appointment. You also have the option of providing your own transportation should you choose.
• MetroAccess is a shared ride service so trips may take up to 50% longer than those that are not shared. MetroAccess provides a fully accessible paratransit van fleet.
• Fares are two times the fastest comparable fixed-route fare, with a maximum fare of $6.50 per one-way trip. The lowest available fare 15 minutes before and 15 minutes after the requested pick-up time will be provided during the booking process. Customers are required to pay the fare to the driver prior to boarding the vehicle. Exact fare is required. Drivers do not carry or make change.
• Full and exact payment of MetroAccess fares is required for all trips. Payment should be pre-paid through EZ-Pay or presented in exact change, without request, to MetroAccess operators before a customers or their PCA and/or companions board the vehicle.
• MetroAccess operates 7 days a week, 365 days a year, providing service within a three-quarter mile corridor around existing fixed-route services such as Metrobus, Metrorail, and jurisdictional bus services, at least during all hours of operation that service is operated on these modes.
• Trips may be scheduled up to 7 days in advance but no later than 4:30 p.m. one day before the trip (no same day reservations). If all vehicles are full at the time you want to travel, the reservation agent will work with you to select another time. (See Same-Day-Access Program for Certified MetroAccess users for same day service.) Registered MetroAccess customers may also use the internet to book, cancel, or review trips.
• Customers are expected to cancel trips at least two hours before the beginning of their pick-up window. Trips not cancelled within two hours are subject to the no-show late cancellation policy.
• Eligible users can use paratransit throughout the United States with advance reservations when on travel for up to 21 days per year. To regularly use other paratransit services in other parts of the state, persons need to get certified by that local provider.

Abilities-Ride is the safe, easy and flexible alternative to MetroAccess. The program offers MetroAccess customers the opportunity to allow MetroAccess to move some of their trips to local taxicab companies, sedan and van companies , and national transportation network companies.

When a customer’s trip is moved to one of the Abilities-Ride providers, the customer’s trip will be at a discounted fare; currently  free. The customer may even get to enjoy a fast, direct trip to their destination; not shared with other passengers.

If you choose to  join the Abilities-Ride program , you will continue to call MetroAccess to make trip reservations. MetroAccess will decide whether your trip will be moved to one of the Abilities-Ride providers or remain with MetroAccess. If the trip is moved, you will receive a text message and / or phone call from the Abilities-Ride provider. If the trip remains on MetroAccess, you will receive the normal MetroAccess reminder call.

Key Points to Remember:

• Joining the Abilities-Ride program does not guarantee that any of your MetroAccess reservations will be moved to an Abilities-Ride provider.
  • When booking a MetroAccess trip, you should always be prepared to be serviced by MetroAccess and pay the MetroAccess fare.
• Abilities-Ride providers offer  curb-to-curb service, not door-to-door like MetroAccess.
• Abilities-Ride drivers are not required to carry customer bags or luggage.
• Abilities-Ride drivers are not required to wait with a customer for a “hand-off” at trip destination location.
• You are free to express your preferred Abilities-Ride provider, but there is no guarantee that all of your Abilities-Ride trips will be serviced by your preferred provider.
• Wheelchair-accessible vehicles are available for customers who require use of a wheelchair-accessible, ramp or lift equipped vehicle.

For more information about Abilities-Ride, please call 202-281-8984 or visit  www.wmata.com/service/accessibility/metro-access/Abilities-Ride.cfm .

311 (in the County)
240-777-0311 (outside the County)
240-777-8930 (Bus Passes)
240-773-3556 (TTY)
www.montgomerycountymd.gov/RideOn

* Fare collection started August 1, 2022 with a reduced fare of $1.00

Ride On has fixed bus routes operating in the County with routes connection to the rail system. All bus routes are accessible. Bus passes are sold Monday to Friday, 8:00 a.m. to 4:00 p.m. at Montgomery County Treasury Division,
255 Rockville Pike, Suite L-15, Rockville, MD 20850.

Reduced Fares: Adults 65+ and people with disabilities (not MetroAccess eligible) ride free Monday through Friday, at all times. Adults 65 + must have a Senior SmarTrip® Card or a government-issued photo ID that includes your date of birth. Senior (Adults 65+) SmarTrip® Cards are available at any Montgomery County Public Library for $2.00 with a valid photo ID and proof of age. Persons with disabilities who are under age 65 can access free or half-price Ride On fares by using a valid Metro Reduced Fare (Disability) ID Card, which is available from WMATA, or a valid photo ID and Medicare card. Attendants ride free or at reduced fare depending upon the time of travel.

Veterans granted by the Department of Veterans Affairs (VA) as having a 60% or greater disability are eligible for the Metro Reduced Fare ID Card. Qualifying Veterans must complete part A of the application, but do not need to have their healthcare provider complete Part B or C of the application. Veterans must submit their original letter of disability notification issued by the VA, a downloaded letter from the DVA website, or their DD Form 2765 - Uniformed Services ID Card for 100% Disabled Veterans to obtain a Metro Reduced Fare ID Card.

Applicants who are deaf or hard of hearing with a pure tone average of 70dB or greater in both ears regardless of hearing aids may substitute an audiogram in lieu of an application; however, the audiogram can be no more than five years old. Applicants who do not have a recent audiogram will need to have a healthcare professional complete the application.
Please note: Conditionally eligible MetroAccess users ride free at all times. Fully eligible MetroAccess customers do not have this benefit because they have been determined not to be able to independently use the bus or train due to the severity of the disability and/or functionality. Conditionally eligible users are those that have the SmarTrip ^® enabled MetroAccess ID.

The Kids Ride Free program provides free rides on County Ride On buses, including Ride On Flex, and certain Metrobus routes within Montgomery County to kids ages 18 and under (older if still in high school) who are Montgomery County residents. The free rides are available weekdays between 2:00 p.m. and 8:00 p.m. The program, which is for students, operates year-round. The Youth Cruiser SmarTrip ^® Card is good on any regional transit system that accepts SmarTrip ^®, including Metrobus and Metrorail, but the card must have stored value. Students should show their Youth Cruiser SmarTrip ^® Card when boarding buses. Some schools, all Montgomery County libraries, TRiPS Stores and the Treasury Division office offer the cards. There is currently no cost to get your first Youth Cruiser SmarTrip ^® card. Replacement cards cost $2.00. Please see the list of schools at: www.montgomerycountymd.gov/dot-transit/kidsridefree/schools.html .

Metro Reduced Fare ID Cards: Issued on a walk-in basis at the WMATA Transit Accessibility Center at 655 Virginia Avenue, SW, Washington, DC 20024, Monday and Wednesday through Friday, 8:15 a.m. to 3:50 p.m.; Tuesday, 8:15 a.m. to 2:20 p.m. Customers can also apply and re-certify for the Metro Reduced Fare SmarTrip^® ID Card for People with Disabilities at the Silver Spring Commuter Store, 8404 Colesville Road, Silver Spring, MD 20910 on the first and third Monday from 10am to 2pm (excluding holidays). A completed original application and valid government photo identification are required. For more information, contact the WMATA Transit Accessibility Center.
202-962-2700 (WMATA Transit Accessibility Center)
202-962-2033 (TTY - WMATA Transit Accessibility Center)
202-510-9165 (Video Relay Service - WMATA Transit Accessibility Center)

Email: RideOn.FlexCustomerService@montgomerycountymd.gov
www.montgomerycountymd.gov/dot-transit/flex
Ride On Flex is Montgomery County Department of Transportation’s new on demand transit pilot program that helps you get around in defined Rockville and Glenmont/Wheaton zones. Ride On Flex has no fixed stops or fixed schedules – it comes when you book a ride during regular service hours. Best of all, you pay only standard Ride On fare to ride Flex - no more than $2! Flex operates in the Rockville zone from 9:00 a.m. to 3:30 p.m. and in the Glenmont/Wheaton zone during peak periods (6:00 a.m. to 9:00 a.m. and 3:30 p.m. to 7:00 p.m.). Within the zones Flex offers connections between households, transit hubs, commercial centers, and public services. Flex:

• connects riders in the zones to transit hubs, commercial centers, public services - and home.
• uses mobile app-based booking for all rides through the Ride On Flex app.
• features brand-new 11 passenger buses with wheelchair accessibility and free WiFi.
• accepts reservations only for same-day, on demand service - you are offered the next available time.
• accepts ride requests to and from any location within the serviced zone.
• takes only cash and SmarTrip ^® cards, passes and tokens.

1. Download the Ride On Flex app for free from the Apple or Google store.
2. Enter your pickup and drop off location within the zone, and book.
3. Go to your pickup location.
4. Then pay as you board!

• The bus operator will ask for your name on boarding.
• Boarding is at designated corners, not fixed bus stops (curb to curb service for wheelchairs).
• Flex boarding at Metro stations: Wheaton: Bus Bay H; Rockville: Kiss & Ride lot (West); Glenmont: Kiss & Ride lot.
• No boarding without a booked reservation.
• No fixed schedule. Flex comes when you book a ride!
• The bus operator will wait one minute after arrival at your pick-up location.
• No-show riders will have their registrations suspended after three no-shows.
• You must have cash or fare on your SmarTrip ^® card before boarding.

202-637-7000 (Customer Information Line)
202-962-2033 (TTY)
202-962-2700 (Reduced Fare ID Cards for Riders with Disabilities)
1-888-762-7874 (SmarTrip ^® Cards for Adults 65+)
Email: eligibility@wmata.com
www.wmata.com/bus
www.wmata.com/fares/reduced.cfm

Fixed bus route service runs within the District of Columbia, Suburban Maryland, and Northern Virginia. Most bus routes are accessible. All buses are accessible and have a low floor ramp. Operator will call for another bus if lift fails.

Reduced Fare Program for Adults 65+ and People with Disabilities: Adults 65+ and people with disabilities, not eligible for MetroAccess who have a valid Metro Reduced Fare (Disability) ID card, may ride for $1.00 cash or paying with a Senior (Adults 65+) SmarTrip ^® card on regular Metrobus routes and for discounted fare on other participating bus service providers. Adults 65+ must have a Senior SmarTrip ^® Card or a valid government-issued photo ID that includes your date of birth. Senior (65+) SmarTrip ^® Cards are available at any Montgomery County library for $2.00 with a valid photo ID and proof of age. Persons with disabilities who are under age 65 and are not certified for MetroAccess may ride for $1.00 cash by using a valid Metro Reduced Fare ID card, which are available from WMATA, or they can use a valid photo ID and Medicare card. Attendants ride free or at reduced fare depending upon the time of travel.

Veterans granted by the Department of Veterans Affairs (VA) as having a 60% or greater disability are also eligible for the Reduced Fare ID Card. Qualifying Veterans must complete Part A of the application, but do not need to have their healthcare provider complete Part B or C of the application. Veterans must submit their original letter of disabil ity notification issued by the VA, a downloaded letter from the DVA website, or their DD Form 2765 - Uniformed Services ID Card for 100% Disabled Veterans to obtain a Metro Reduced Fare ID Card.

Applicants who are deaf or hard of hearing with a pure tone average of 70dB or greater in both ears regardless of hearing aids may substitute an audiogram in lieu of an application; however, the audiogram can be no more than five years old. Applicants who do not have a recent audiogram will need to have a healthcare professional complete the application.

Metro Reduced Fare ID Cards: Issued on a walk-in basis at the WMATA Transit Accessibility Center at 655 Virginia Avenue, SW, Washington, DC 20024, Monday and Wednesday through Friday, 8:15 a.m. to 3:50 p.m.; Tuesday, 8:15 a.m. to 2:20 p.m. Customers can also apply and re-certify for the Reduced Fare SmarTrip ID Card for People with Disabilities at the Silver Spring Commuter Store, 8404 Colesville Road, Silver Spring, MD 20910 on the first and third Monday from 10am to 2pm (excluding holidays). A completed original application and valid government photo identification are required. For more information, contact the WMATA Transit Accessibility Center.
Please note only MetroAccess customers who are conditionally eligible can ride free on Metrobus and Metrorail. Fully eligible customers do not have this benefit because they have been determined not to be able to independently use the bus or train due to the severity of their disability and/or functionality. Conditionally eligible customers are those that have the SmarTrip ^® enabled MetroAccess ID.

Mobile SmarTrip ^® Card - Effective September 2020: Riders can now add a SmarTrip ^® card to iPhone and Apple Watch, and simply hold their device near the card reader to pay anywhere SmarTrip ^® is accepted. A rider can transfer a physical SmarTrip ^® or Senior SmarTrip ^® card and its contents to their iPhone or Apple Watch. Riders can easily view their stored value balance, passes and SmartBenefits in Apple Wallet on iPhone and Apple Watch, and can instantly reload funds with Apple Pay, removing the need to use a vending machine. To complement SmarTrip ^® in Apple Wallet, Metro has also launched the new SmarTrip ^® app in the App Store. In the app, Metro riders can add funds, check balances, set up Auto Reload, and even manage SmartBenefits from their employer. 

202-637-7000 (Customer Information Line)
202-962-2033 (TTY)
202-962-2700 (Metro Reduced Fare ID Cards for Riders with Disabilities)
1-888-762-7874 (SmarTrip^® Cards for Adults 65+)
Email: eligibility@wmata.com
www.wmata.com/accessibility/metrorail.cfm

Operating Hours: Monday through Thursday 5am to 12am; Friday 5am to 1am; Saturday 7am to 1am; and Sunday 7am to 12am. On certain holidays and events, Metro operates on a different service schedule, sometimes with altered hours.

Serving 91 stations in Virginia, Maryland, and D.C. All Metrorail stations and rail cars are accessible. Metrorail service level is based on time of day, line traveled and frequency of departure from end-of-the-line stations. Stations serviced by multiple Metrorail lines receive more frequent service. For schedules and travel directions use the online Trip Planner: www.wmata.com/schedules/trip-planner .

Reduced Fare Program for Adults 65+ and People with Disabilities: Adults 65+ and people with disabilities may ride for half the peak fare. Adults 65+ must have a Senior SmarTrip^® Card, which are available at any Montgomery County library for $2.00 with a valid photo ID and proof of age. Persons with disabilities who are under age 65 and are not certified for MetroAccess may ride for the reduced fare by using a valid Metro Reduced Fare (Disability) ID card, which are available from WMATA, or they can use a valid photo ID and Medicare card. Attendants ride free or a reduced fare depending upon the tive of travel. 

Veterans granted by the Department of Veterans Affairs (VA) as having a 60% or greater disability are eligible for the Metro Reduced Fare ID Card. Qualifying Veterans must complete part A of the application, but do not need to have their healthcare provider complete Part B or C of the application. Veterans must submit their original letter of disability notification issued by the VA, a downloaded letter from the DVA website, or their DD Form 2765 - Uniformed Services ID Card for 100% Disabled Veterans to obtain a Metro Reduced Fare ID Card. 

Applicants who are deaf or hard of hearing with a pure tone average of 70dB or greater in both ears regardless of hearing aids may substitute an audiogram in lieu of an application; however, the audiogram can be no more than five years old. Applicants who do not have a recent audiogram will need to have a healthcare professional complete the application.

Please note: Only MetroAccess customers who are conditionally eligible can ride free on Metrobus and Metrorail. Fully eligible customers do not have this benefit because they have been determined not to be able to independently use the bus or train due to their severity of their disability and/or functionality. Conditionally eligible customers are those that have the SmarTrip enabled MetroAccess ID.

Metro Reduced Fare ID Cards: Issued on a walk-in basis at the WMATA Transit Accessibility Center at 655 Virginia Avenue, SW, Washington, DC 20024, Monday and Wednesday through Friday, 8:15 a.m. to 3:50 p.m.; Tuesday, 8:15 a.m. to 2:20 p.m. Customers can also apply and re-certify for the Metro Reduced Fare SmarTrip^® ID Card for People with Disabilities at the Silver Spring Commuter Store, 8404 Colesville Road, Silver Spring, MD 20910 on the first and third Monday from 10am to 2pm (excluding holidays). A completed original application and valid government photo identification are required. For more information, contact the WMATA Transit Accessibility Center.

Please note: Only MetroAccess customers who are conditionally eligible can ride free on Metrobus and Metrorail. Fully eligible customers do not have this benefit because they have been determined not to be able to independently use the bus or train due to the severity of their disability and/or functionality. Conditionally eligible customers are those that have the SmarTrip ^® enabled MetroAccess ID.

Mobile SmarTrip ^® Card - Effective September 2020: Riders can now add a SmarTrip ^® card to iPhone and Apple Watch, and simply hold their device near the card reader to pay anywhere SmarTrip ^® is accepted. A rider can transfer a physical SmarTrip ^® or Senior SmarTrip ^® card and its contents to their iPhone or Apple Watch. Riders can easily view their stored value balance, passes and SmartBenefits in Apple Wallet on iPhone and Apple Watch, and can instantly reload funds with Apple Pay, removing the need to use a vending machine. To complement SmarTrip ^® in Apple Wallet, Metro has also launched the new SmarTrip ^® app in the App Store. In the app, Metro riders can add funds, check balances, set up Auto Reload, and even manage SmartBenefits from their employer. 

Metrorail Station Elevator Status and Service Disruption - Elevator Alert System (ELstat):
To verify absolute real time status of elevators, call 202-962-1212 (V), 202-638-3780 (TTY).
Free e-mail subscription and phone alert service to notify you of elevator service disruptions at the Metrorail stations of your choice. Visit https://elstat.wmata.com  to sign up.
Arranging for a Shuttle: If you arrive at a Metro Station and find that the elevator is out of service at your station destination, you can arrange for a free shuttle from the nearest station to transport you to your station destination. Call 202-962-1825 (V), 202-638-3780 (TTY), or ask the station manager to assist you. 

301-215-6661 (V)
Email: info@bethesda.org
www.bethesda.org/bethesda/bethesda-circulator
Free transportation to get around downtown Bethesda. Park your car at one of Bethesda’s public garages, marked with a blue “P”, then walk to the nearby Bethesda Circulator stop. There is also a Bethesda Circulator stop in the Bethesda Metro Station. Scheduled to run every 10 minutes. Bethesda Circulator mobile application shows in real time where the buses are on the route and is available for iPhone and Android. Operating Hours: Monday through Friday 7:00 a.m. to 11:00 p.m., and Saturday 10:00 a.m. to 11:00 p.m. No service on Sundays. 

410-697-2212 (Commuter Direct - Online MTA Ticketing)
Email: questions@commuterdirect.com
https://mta.commuterdirect.com
410-767-3441 (Reduced Fare Certification Office)
410-333-2051 (TTY)
Office Hours: Monday through Thursday, 8:30 a.m. to 4:30 p.m.
Email: dyoung2@mta.maryland.gov
www.mta.maryland.gov/commuter-bus

Commuter Buses to Baltimore provide express transit service connecting suburban residential areas that include Columbia, Bel Air, Havre de Grace, and Laurel to downtown Baltimore. There are 5 Commuter Bus routes that operate to the Baltimore region, making 55 daily trips. 
Commuter Buses to Washington, D.C. provide express transit service from far reaching suburbs that include Hagerstown and Urbana in Western Maryland, Columbia, California, La Plata and Waldorf, Prince Frederick, and North Beach in Southern Maryland into Washington D.C. There are 27 privately contracted Commuter Bus routes providing 529 trips throughout Maryland, D.C., and its inner-ring suburbs.
ICC Routes & Parking: The MTA runs four routes using the ICC: 201, 203, and 204. All coaches are wheelchair accessible. Parking is free at all Park and Ride lots.

Intercounty Connector (ICC) Routes:
Route 201 with service from Gaithersburg to BWI Marshall Airport / BWI Amtrak Station. Stops at Gaithersburg Park and Ride, NIST (weekday only), Shady Grove Metro Station, Georgia Avenue Park and Ride, Burtonsville Park and Ride, Dorsey MARC Station (weekday only), Arundel Mills Shopping Center, BWI (Southwest Terminal), BWI (International Terminal), BWI MARC / Amtrak Rail Station. Operates service daily from 4:00 a.m. to 12:25 a.m.
Route 203 with service from Columbia to Bethesda. Stops at Snow River Park & Ride, The Mall in Columbia, Scaggsville Park & Ride, Burtonsville Park & Ride, Georgia Avenue Park & Ride, USUHS, Medical Center Metro Station / NIH. Operates weekdays from 5:20 a.m. to 7:16 p.m. 
Route 204 with service from Frederick to College Park. Stops at Monocacy MARC Station, Urbana Park & Ride, Gaithersburg Park & Ride, Georgia Avenue Park & Ride, FDA - White Oak, UMD - College Park (Stadium Drive), College Park Metro / MARC Station. Operates weekdays from 5:18 a.m. to
6:30 p.m. 

ICC and Commuter Bus Route Fares: One way full fare is $6.00. One-way fares can be purchased on the bus using major debit/credit cards or cash using exact change. No change will be given if you overpay. No debit/credit card one-way fares can be purchased for future trips. Ten-trip tickets and monthly passes can be purchased from Commuter Direct - MTA Online Ticketing. Two children, under the age of six, may ride free of charge when accompanied by a full free paying passenger. Additional children and children age 6 and above will be charged the appropriate full fare. The free child allowance does not apply to passengers traveling on any type of reduced fare.

Reduced fares ($5.00 one-way) are available for adults 65+, persons with disabilities, and Medicare cardholders. To be eligible, you must show one of the following: a valid MTA Senior/Disability photo ID card, or any valid government issued photo ID with proof of age, or a valid disability ID from another transit agency with any valid government issued photo ID, or a Medicare card with any valid government photo ID.
To obtain an MTA Reduced Fare Disability ID card, an application that must be filled out by the applicant and the applicant's health care professional is required. The application is available at the Reduced Fare Certification Office. Applicants must return the completed application by fax (410-333-4347), by mail (MTA Reduced Fare Certification Office, 6 Saint Paul Street, Baltimore, MD 21202), or in person. Office hours are Monday thru Thursday, 8:30 a.m. until 4:30 p.m. The Disability Reduced Fare Card is not available the same day that the application is received. The applicant, if approved, will be notified when to come in to have the photo taken and ID card issued.

410-767-3441 (Certification Office)
410-333-2051 (TTY)
MTA Reduced Fare Certification Office:  6 Saint Paul Street, Baltimore, MD 21202
Certification Office Hours: Monday through Thursday, 8:30 a.m. to 4:30 p.m.
Email: dyoung2@mta.maryland.gov
1-866-743-3682 (Transit Information Contact Center)
Contact Center Office Hours: Monday through Friday, 6:00 a.m. to 7:00 p.m.
www.mta.maryland.gov/marc-train

The MARC Train Service is a commuter rail system whose service areas include Harford County, Maryland; Baltimore City; Washington, D.C.; Brunswick, Maryland; Frederick, Maryland; and Martinsburg, West Virginia. All MARC rail stations and trains are accessible. MARC Train Service operates Monday through Friday with limited weekend service on the Penn Line.

Reduced Fare Program for Adults 65+: Qualifying customers receive a 50% discount off the price of all full-fare MARC tickets, except the Washington Metrorail portion of the TLC. Adults 65+ must show one of the following: valid government-issued photo ID showing date of birth or valid Medicare Card and any valid government-issued photo ID. Adults 65+ who do not have a driver’s license may apply for a Maryland Photo Identification Card at any Maryland Motor Vehicle Administration office. There is no fee.

Reduced Fare Program for People with Disabilities: Qualifying customers receive a 50% discount off the price of all full-fare MARC tickets, except the Washington Metrorail portion of the TLC. Individuals with disabilities must show one of the following: valid MTA Disability Photo ID Card or a valid disability ID from another transit agency AND any valid government-issued photo ID; or valid Medicare Card AND any valid government-issued photo ID; or valid MTA Mobility Photo ID. To obtain an MTA Reduced Fare Disability ID card, an application must be filled out by the applicant and the applicant’s health care professional. The application is available at the Reduced Fare Certification Office. Applicants must return the completed application by fax (410-333-4347), by mail or in person. The Disability Reduced Fare Card is not available the same day that the application is received. The applicant, if approved, will be notified when to come in and have their photo taken, and an ID card will be issued on that day. Fare can be purchased at using CharmPass, the official mobile ticketing app for MDOT MTA. CharmPass is free to download for Apple and Android devices. Reduced Fares can be purchased via the app by adding your Reduced Fare ID to your mobile account.

311 (in the County)
240-777-0311 (outside of the County)
240-773-3556 (TTY)
www.montgomerycountymd.gov/DOT-Transit/Resources/Files/route_045.pdf
Existing Route 45 which operates between Rockville Regional Transit Center (RRTC), Hurley Avenue & Wooton Parkway, Hurley Avenue & MD 28, Rockville Senior Center (certain trips only), College Parkway and Princeton Place, Rockville Metro Station (East), Baltimore Road and Twinbrook Parkway, and Twinbrook Metro Station (East). Regular and reduced fares apply. No Sunday service on this route.

240-777-0311 (Montgomery County)
202-637-7000 (WMATA)
www.wmata.com/service/status/details/Paul-Sarbanes-Transit-Center.cfm
240-773-8747 (TRiPS Commuter Store)
Email: mcdot.trips.ss@montgomerycountymd.gov
www.montgomerycountymd.gov/DOT-DIR/commuter/trips/index.html
Address: 8404 Colesville Road, Silver Spring, MD 20910
Located next to the Red Line Metrorail station and features more than 30 bus bays serving Metrobus, Montgomery County Ride On, VanGo and the University of Maryland Shuttle. The fully ADA accessible Transit Center is three levels with a number of new customer amenities including real-time bus departure information, public restrooms, water fountains, escalators, bike racks/lockers, and enhanced neighborhood maps displays. The TRiPS Commuter Store is located on Level 2 and is open weekdays, 7:00 a.m. until 4:00 p.m., Monday through Friday (closed weekends). The TRiPS Commuter Store provides in-person traveler information and assistance including: sales and reloading of SmarTrip ^® cards; regional bus and MARC rail timetables and transit system maps; pedestrian and bicycle information, maps and safety reflectors; and carpool/vanpool assistance. 

Silver Spring Urban District Team of Red Shirts
240-876-2911 (V)
www.montgomerycountymd.gov/silverspring/redshirts.html
Red shirts are available to escort you to your vehicle, bus stop or Metro. Call the Hotline to request an escort during the hours of 6:00 a.m. to 12:00 a.m., 7 days per week.

301-314-7682 (Register)
301-314-3687 (Schedule)
301-314-7683 (TTY)
Email: shuttledrm@umd.edu
https://transportation.umd.edu/shuttle-um/paratransit

Paratransit service, which is a curb-to-curb, on demand, and subscription service is available to all students, faculty, staff, and visitors with disabilities. The service is for academic purposes only. Each paratransit vehicle is equipped with a wheelchair lift. People with a permanent disability should register for Paratransit service through Accessibility & Disability Services (ADS). People with temporary disabilities, such as broken legs or sprained ankles, should register at the Health Center. Private physicians can diagnose injuries, but these diagnoses must be verified by the UHC or ADS. In addition, passengers must register with the Department of Transportation Services (DOTS) Shuttle-UM. During the fall and spring academic semesters, paratransit service hours are 24 hours a day, seven days a week. Paratransit is available between semesters on Monday through Friday from 7:30 a.m. to 5:30 p.m. For rides before and after the Paratransit service hours please call 301-314-3687 (V). When the University is closed, none of the transit services are running, including paratransit. Paratransit scheduling occurs on a first come, first served basis. Priority is established by the date on which the trip is scheduled. DOTS Shuttle-UM prefers you request your ride at least on week in advance. However, ride requests can be made as late as one hour before your desired ride. Same day trips can be scheduled by contacting DOTS Shuttle-UM Dispatch. Rides may be also scheduled through the Paratransit Scheduling Application online.

311 (in the County)
240-77-0311 (out of the County)
301-251-4850 (TTY)
www.montgomerycountymd.gov/DOT-Transit/routesandschedules/allroutes/route028.html
Free shuttle that operates in downtown Silver Spring. Stops at Paul S. Sarbanes Transit Center / Silver Spring Metro Station; 16 ^th Street / Second Avenue / Cameron Street; Fenton Street / Georgia Avenue / 13 ^th Street – Montgomery College; and Kennett Street. All buses are wheelchair-accessible.
Hours: Monday through Saturdays from 7:00 a.m. to 12:00 a.m. No service on Sundays. Circulator runs every 30 minutes.