Images: A woman who uses a wheelchair riding the bus; people entering a Metro rail car; a man who uses a wheelchair exiting a MetroAccess van; a RideOn bus; a wheelchair accessible van; RideOn VanGo bus (Photos of Metrobus, Metrorail and MetroAccess courtesy of WMATA)

Transportation Network Directory for People with Disabilities and Adults 50+

Transportation Network Companies (PDF)

Alternative formats of this document is available upon request. We ask that you help us keep this directory up to date by letting us know of changes or other transportation options. Email MCCPWD@montgomerycountymd.gov or call 240-777-1252 (V), MD Relay 711.

Transportation network companies provide on-demand transportation. Passengers download an app to their smartphones to request and pay for rides using a credit card or other account. Passengers request rides from nearby drivers via the app 24 hours day / 7 days a week. When a driver accepts the request, the app displays an estimated time of arrival and notifies the passenger when the driver is about to arrive. The app also provides information about the driver including, but not limited to, first name, vehicle type, and license plate number.

Ride fares are based on distance, time, base charge, service fee and prime time. (Fares increase when rider demand is greater than normal.) Estimates are available once a ride is requested. When the ride is completed, the fare is automatically calculated and charged to the payment method linked to the passenger’s account.

In Maryland, transportation network drivers are required to have a Transportation Network Operator’s License or a Passenger for Hire License by the Public Service Commission. In addition, their vehicle must have a permit from the Commission authorizing its operation.
 

Filing A Complaint: State and federal law generally prohibit transportation providers from denying service to riders because of their service animals, and from otherwise discriminating against riders with service animals. Lyft and Uber are regulated by the State of Maryland. Formal complaints can be filed online through the Maryland Public Service Commission: https://webapp.psc.state.md.us/newIntranet/Transport/transComplaint_new.cfm. 


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