(Photos of Metrobus, Metrorail and MetroAccess courtesy of WMATA)
Transportation Network Directory for People with Disabilities and Adults 50+
Trip Planning (PDF)
Alternative formats of this document are available upon request. We ask that you help us keep this directory up to date by letting us know of changes or other transportation options by emailing MCCPWD@montgomerycountymd.gov.301-738-3252 (V) 24 Hour Message Service
Email: connectaride@accessjca.org
https://accessjca.org/connect-a-ride/
Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Call for free transportation information and referral regarding all public, private and volunteer transportation options for adults ages 50+ and persons with disabilities of all ages living in Montgomery County. Also provide assistance with completing applications and offer Ride Smart Workshops to help small groups of adults learn how to use public transportation options and otherwise navigate the National Capital Region. Connect-A-Ride is funded by the Montgomery County Department of Transportation and is directed by the Jewish Council for the Aging (JCA).
1-855-732-2427 (Toll Free Hotline)
202-962-3213 (TTY)
Email: reacharide@mwcog.org
www.reacharide.com
Hotline Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Provides information about specialized transportation options for people with disabilities, adults 60+, those with limited English proficiency, and low-income commuters. Information is in English and Spanish. The website includes a searchable database of both private and public entities. Resources are located within the National Capital Region (DC, MD, VA). Site is maintained by the Metropolitan Washington Council of Governments (MWCOG).
311 (inside the County)
240-777-0311 (outside the County)
301-251-4850 (TTY)
www.montgomerycountymd.gov/rideon
311 Hours: Monday through Friday, 7:00 a.m. to 7:00 p.m. Call for bus schedules, routes, connections to rail. Bus passes are sold Monday through Friday, 8:00 a.m. to 4:00 p.m. at Montgomery County Treasury Office, 255 Rockville Pike, L-15, Rockville, MD. Online trip planning tools include Google Maps and Google Mobile. The Ride On system map also shows other Montgomery County transportation including Metrorail, Metrobus, MARC commuter rail, and MTA commuter bus service. Conditionally eligible MetroAccess users ride free at all times. For more information, view reduced fares .
https://rideon.app
Ride On Real Time uses GPS technology to track your bus and estimate when it will arrive at your stop. Site updates every 5 seconds. ADA compliant. How to access Real Time bus arrival information from your call phone: Open your phone's web browser to https://rideon.app ; enter your 5-digit bus stop number and hit Departures or find by route or address; Ride-OnTime will display the bus stop location and the estimated arrival times for the next five buses. Notify Me: This function allows site visitors to subscribe for personalized vehicle arrival notifications and alerts via e-mail or SMS text messaging. Users must register and set up their notification profile by selecting stop number, service route and direction, day(s) of the week, and time of service.
www.google.com/maps
Google Maps now includes Ride On transit route and schedule information. Use Google Maps are you normally would, but select 'By Public Transit' to use public transportation for your trip. You can also select a future date and time by clicking the 'Show options' button. Metro service is also available on Google Maps so your trip planning request will show connecting Metrobus or Metrorail service. With your GPS-enabled smartphone and the Google Maps mobile application you can get Ride On trip information based on your current location and time.
202-637-7000 (V)
202-962-2033 (TTY)
www.wmata.com/rider_tools/tripplanner
Metro's Trip Planner provides information on service for the entire Washington metropolitan area including Maryland, DC and Virginia. Plan routes between two destinations using Metrorail and/or Metrobus. Suggested trip itineraries include the fare, estimated travel time, and any walking directions. Trip Planner also offers information on the accessibility of bus stops including whether the bus stop has a shelter or bench, the availability of crosswalks and curb ramps, and more. To utilize the tool, click on any bus stop that appears on the Trip Planner itinerary or "Service Nearby" location search. An app is also available for mobile devices. Live Chat agents are available online Monday to Friday, 7:00 a.m. to 7:00 p.m., excluding holidays.
http://buseta.wmata.com
busETA allows customers to determine next bus arrivals for all stops in the Metrobus system using GPS and advanced computer modeling to track buses. Real-time bus arrival information is updated every 30 seconds for accuracy and displays up to three next buses to arrive. Shows both time and distance for next bus arrival as well as how many stops away a bus is located. Provides real-time Metro alerts and advisories alongside arrival times. Conveniently lists available nearby routes based on a customer's location. Available across all mobile and desktop applications.
202-962-2700 (V)
202-962-2033 (TTY)
202-510-9165 (Video Phone)
E-mail: eligibility@wmata.com
E-mail: traveltraining@wmata.com
www.wmata.com/service/accessibility/transit-accessibility.cfm
Hours: Monday, Wednesday, Thursday, Friday, 8:00 a.m. to 4:00 p.m.; Tuesday, 8:30 a.m. to 2:30 p.m. Please note: Phone lines are closed from 12:00 p.m. to 1:00 p.m.
One-stop shop for information and assistance in meeting the accessible transportation needs of customers with disabilities. Services include: eligibility for the Reduced Fare (half-fare) program; applying for visitor’s status for the Reduced Fare program; eligibility assessments for MetroAccess paratransit service; applying for visitor’s status for MetroAccess; travel training and system orientation; community outreach; obtaining a replacement for lost or stolen MetroAccess or Reduced Fare ID card; updating contact information and EZ-Pay or InstantAccess passwords; MetroAccess trip history requests; and non-conventional mobility aid certification program. The Transit Accessibility Center is located at Metro Headquarters, 655 Virginia Avenue, SW, Washington, DC 20024. Please note: The Transit Accessibility Center is a walk-in shop, except for MetroAccess Paratransit eligibility interviews and assessments that are by appointment only.
240-773-8747 (V)
E-mail: mcdot.trips.ss@montgomerycountymd.gov
www.montgomerycountymd.gov/dot-dir/commuter/trips/index.html
Silver Spring Paul S. Sarbanes Transit Center
8404 Colesville Road, 2nd Floor, Silver Spring, MD 20910
Hours: Monday through Friday, 6:00 a.m. to 6:00 p.m., Saturday and Sunday, 7:00 a.m. to 4:00 p.m.
Transit information assistance and trip planning, RideOn and Youth Cruiser passes, SmarTrip ® Cards, add value and 7-day bus passes to SmarTrip ® Cards, regional transit system maps and schedules, rideshare (carpool/vanpool) and carsharing assistance, pedestrian and bicycle safety information, and transit-related merchandise.
Mobile Commuter Store
Sells fare media including adding value or purchasing SmarTrip ® cards, MARC tickets and Ride On passes. The Mobile Commuter Store (MCS) also offers a broad range of services, including one-on-one assistance, transportation and visitor information, schedules and maps. MCS also provides real time transit information based on the location of the vehicle on screens both inside and outside the MCS. To view the weekly Mobile Commuter Store schedule, visit www.montgomerycountymd.gov/dot-dir/commuter/trips/mobile-commuter-store-sched.html .
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