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The mission of the Department of Health and Human Services is to promote and ensure the health and safety of the residents of Montgomery County and to build individual and family strength and self-sufficiency.

Guiding Principles

  • We will provide services that build on the strengths of our customers and the community.
  •  We will be responsive to the changing needs of our community.
  •  We will recruit and maintain competent, customer service oriented staff.
  •  We will make operational a “no wrong door” approach to services delivery.
  •  We are committed to the highest quality customer service for all those seeking services, and hold our staff accountable to demonstrate respect, professionalism, timeliness and fairness.
  •  We value the skill and dedication of our staff and will provide them with adequate support, resources and training to serve our customers well.



  • Communicate consistently, honestly and openly.
  • Treat others as we would like to be treated.
  • Demonstrate behavior that is consistent with what has been communicated.
  • Demonstrate integrity in all aspects of work.

Customer Service

  • Demonstrate friendly and welcoming attitude in all encounters.
  • Offer prompt, fully accessible and high quality services.
  • Provide appropriate and complete professional communication response and service.
  • Provide culturally competent service.
  • Embody value of integration in all our interactions.


  • Hire staff that is reflective of the individuals we serve.
  • Provide fair and equal treatment.
  • Understand, accept and practice cultural competence.
  • Embrace Limited English Proficiency and Americans with Disabilities Act tenets.
  • Reduce disparities.
  • Create a seamless system of care within the Department, public partners and public/private partners.


  • Accept responsibility.
  • Honor deadlines and commitments.
  • Achieve, maintain and measure the goals of the organization and focus on results.
  • Ensure efficient, effective and high quality delivery of services.



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