Office of Eligibility and Support Services (OESS)

To contact OESS

Our offices are open Monday - Friday from 8 a.m. to 4:30 p.m.  We can also be reached by telephone or email.
  • Call 240-777-1003, Monday through Friday, 8:30 a.m. to 4:30 p.m.
  • [email protected]
  • Fax:
    • Germantown--240-777-3477
    • Rockville Office--240-777-4100
    • Silver Spring--240-777-3070
  • Contact the State DHS Call Center at 1-800-332-6347.

Please continue to report all change (address, employment, etc.) to the  MyMDThink website .

Redetermination

Customers can complete their redetermination on the MyMDThink website and upload required verifications such as:

  • Income
  • Shelter (including utilities)
  • Daycare Expenses
To avoid delays and/or cancellation of benefits return your redeterminations as soon as possible, our preferred method of submission is as follows:
  • Website:  MyMDThink.maryland.gov
  • Email:  [email protected]
  • Drop Box(s) located at the following locations:
    • 12900 Middlebrook Road Germantown (Second Floor Lobby)
    • 1301 Piccard Drive Rockville (1  st Floor Lobby)
    • 8818 Georgia Avenue Silver Spring (1  st Floor Lobby Entrance)
  • Faxes:
    • Germantown: 240-777-3477
    • Rockville: 240-777- 4100
    • Silver Spring: 240-777- 3070

If you have additional questions and/or need assistance with completing your redetermination contact the OESS Customer Service and Assistance Center at 240-777-1003.

To apply, renew and/or report changes for Public Assistance benefits

  • The  Supplemental Nutrition Assistance Program (SNAP) [formerly Food Stamps] - provides monthly benefits to families and individuals who need assistance to buy food.
  • Temporary Cash Assistance (TCA) provides cash assistance to families with children under 18 years of age when other resources and services do not fully meet the family's needs.
  • The  Temporary Disability Assistance Program (TDAP) provides temporary cash assistance to disabled adults between the ages of 18 and 64 years who have no children under the age of 18 living in the home.

Ways to apply

  • Apply online at  MyMDThink.maryland.gov
  • Fax your application to:
    • Germantown - 240-777-3477
    • Rockville - 240-777-4100
    • Silver Spring - 240-777-3070
  • Email to  [email protected]
  • By mail to any OESS office location
  • Visit the office location near you where OESS drop boxes are available

Application tips

  • Documents can be photographed by cell phone or scanned and emailed to the office.
  • Applications must be signed by the head of household or an authorized representative for the head of household.
  • Clients are encouraged to provide all mandatory verifications. Other verifications may be requested as your application is processed.  All verifications must be returned by the due date to prevent denial of an application.  Case processing can take up to 30 days or more.

OESS Office and Drop Box Locations (updated August 9, 2022)

Drop boxes are available at each office location.

Office location Drop box location
12900 Middlebrook Road
Germantown, MD 20874 		On the second floor of the front of the building -- labeled as "Documents"
1401 Rockville Pike
Rockville, MD 20852 		Outside the OESS office
401 Hungerford Drive
Rockville, MD 20850 		For Medical Assistance applications only: in the lobby
8818 Georgia Avenue
Silver Spring, MD 20910 		In the area between the front door and lobby door (Monday through Friday, regular business hours)
8630 Fenton Street
10th floor
Silver Spring, MD 20910 		For Medical Assistance and Safety-Net Programs: 10 th floor