COVID-19 Closures and Service Modifications in Montgomery County

COVID-19 Closures


Montgomery County Government is focused on protecting the health and safety of every employee, and the community, while continuing to deliver services to the greatest extent possible for the people and organizations we serve. While schools and public facilities will be closed, Montgomery County offices remain open for business and operations are continuing. However, everyone should expect changes to public services. We are encouraging customers to make payments and submit documents online where possible, and we are working to expand our online services. This website will continue to be updated as information becomes available.

For additional information on COVID-19, please visit:  montgomerycountymd.gov/COVID19

 

Facility Closures  and Service Suspensions:

  • Animal Services and Adoption Center  will be closed for adoptions and on-site pet licensing until further notice. Animal Field Services and Dispatch operations will continue as well as the daily care of the shelter animals.
    • Owners with missing pets will still be able to reclaim their lost animals by calling 240-773-5666 or emailing Animals Services at AdmissionsMCASAC@montgomerycountymd.gov.
    • If you are affected by COVID-19 and need assistance with your animals, please contact 301-279-8000.
    • Animal Services is modifying its call response to animal-related calls for service. Animal Services Officers will only provide a "physical response" to priority calls. All other calls for service will receive a response by phone call or email known as a  "resource response".  Examples of animal related "priority calls" are listed below:
      • Aggressive in progress; attack in progress; at large in progress; bite; cruelty; food, water, care & welfare check; abuse/abandoned; dangerous dog; stray animals; in car - animal in distress; injured animal; positive rabies - lab; potentially dangerous; quarantine 4 months; regulation violation tethering; inadequate Shelter; rescue - dangerous; and ASD trap/capture.
  • Bethesda-Chevy Chase Regional Service Center - Customer access to the building, trainings, classes and meetings have been cancelled. 
    • The Urban District staff continue collecting trash, recycling, and picking up litter in Bethesda, Wheaton, and Silver Spring.
  • Child Care Centers - The State of Maryland has closed all child care centers except for those serving first responders and essential personnel.
    • To learn more about the Governor’s emergency order expanding access to childcare for eligible essential employees, including the Executive Order, see the Governor’s press release.
    • All Montgomery County employees can access the State-funded program by contacting eligible providers. These programs are at no cost to designated essential personnel. Eligible childcare sites may be found on the Maryland State Department of Education (MSDE) website, or by using the LOCATE: Child Care resources offered on the Maryland Family Network's website on childcare support for essential personnel. They can also be reached by phone, available Monday - Friday at 877-261-0060 between 7:00 a.m. and 7:00 p.m. As a part of registration, employees must attest to being designated as essential.
  • Community Use of Public Facilities – All indoor and outdoor community use of Public Schools and County Government facilities is cancelled until further notice. This includes Montgomery County Public School Facilities, the Silver Spring Civic Building, Regional Service Centers, the Executive Office Building, the Council Office Building, libraries, Clarksburg Cottage, police station meeting rooms, stadiums, natural grass fields and artificial turf fields.
    • By order of the Maryland State Department of Education, childcare providers may not operate in public schools.
    • CUPF is in the process of refunding fees for permits by the original method of payment whenever possible. This process may take 10 business days.
    • CUPF office remains closed to the public. Staff are available by phone and email. The CUPF customer service line, 240-777-2725, remains available to accept calls and voicemail. Questions may be emailed to CUPF at cupf@montgomerycountymd.gov.
  • East County Regional Service Center - Customer access to the building, trainings, classes and meetings have been cancelled. 
    • Mobile medical clinic will remain operational to continue providing vital health services for the community. 
    • Program staff for Montgomery College, Gilchrist IRC, DHHS, Family Services will work remotely.
  • Gilchrist Center  - Facilities are closed, but phone lines remain open Monday through Friday, 9:00 a.m. to 5:00 p.m., 240-777-4940.  All classes are cancelled.  
  • Mid-County Regional Service Center - There is no public access to the Mid-County Regional Service Center until further notice.
    • The Urban District staff continue collecting trash, recycling, and picking up litter in Bethesda, Wheaton, and Silver Spring.
  • Montgomery College  - All classes and student services will be delivered remotely with no on-campus classes.
    • As of now, nearly all MC employees are expected to work remotely.
    • Montgomery College has restricted access to its buildings until further notice.
    • The College will also extend its remote teaching and working plans until further notice.
    • Check the  Montgomery College coronavirus webpage for updates and resources.
  • Montgomery County Public Schools – Montgomery County Public Schools is engaged in a Continuity of Learning plan while school buildings are closed through the end of the academic year. Please see the MCPS Continuity of learning website for more information for parents and students.
    • Community Use of MCPS Facilities:
      • All indoor community use of MCPS facilities will be closed until further notice. 
      • All outdoor community use of MCPS facilities will be closed until further notice, with the exception of tennis courts.
      • Montgomery County Public Schools outdoor tennis courts at their school locations are now OPEN for walk-on use by the community. Scheduled or reserved use of tennis courts at public schools is not permitted at this time. On behalf of MCPS, we ask that those using tennis courts please be mindful of closing gates after use, taking trash upon departure, and alerting MCPS of any safety or security issues they may encounter while using school tennis courts by calling the MCPS Department of Systemwide Safety and Emergency Management at 240-740-3066 or CUPF at 240-777-2725 (M-F, 8:30a-5:00p).
      • By order of the Maryland State Department of Education, childcare providers may not operate in public schools.
    • Free meals for students 18 years old and younger will be provided at many sites, including mobile locations. On Mondays, Tuesdays and Fridays meals will be provided from 11 a.m.–1 p.m. On Wednesdays, MCPS will provide two days’ worth of meals. On Thursdays, all meal sites will be closed. Additionally, MCPS school buses will distribute meals in several communities. Students will receive free breakfast, lunch, and dinner meals to take home. Meals will be provided in a Grab-and-Go format. Please check the  MCPS Emergency Closure Meals website website for additional meal information.
    • MCPS is collaborating with Manna Food and Women Who Care Ministries to distribute weekend backpack food sacks throughout the county. Distribution will take place on Fridays. Please check the MCPS Emergency Closure Meals website for additional meal information.
  • Libraries – Closed until further notice. All programs, classes, activities and rentals scheduled during the closure are cancelled. Additional information can be found on the  Library's coronavirus website.
    • While our physical locations are closed, we are still here for you. You can still submit questions via phone ( 240-777-0001) or email using our  Ask-A-Librarian service. Our team will get back to you within 2-3 business days, often sooner.
    • Our Online Services & Resources FAQ will help you get started using MCPL's online resources and answer common questions.
    • Please take advantage of our electronic resources. A full list of available E/Audiobooks, streaming media, online learning platforms, library apps and research databases are available 24/7 via our Digital Library resources page.
    • Additionally, consider attending one of MCPL's Virtual Events.
    • There is a suspension of fulfillment of holds until further notice.
    • There is a suspension of library fines until further notice.
    • There is an extension of all due dates until further notice.
    • There is an extension of all holds currently waiting for pickup until further notice.
    • MCPL book drops are closed. Please do not attempt to return any materials to the library until further notice. 
    • Inter-Library Loan services (Marina) will be suspended until further notice.
  • Recreation Centers and Aquatic Centers
    • In an effort to slow the spread of COVID-19, all Montgomery County Recreation aquatic, recreation and senior centers will remain closed until further notice.
    • All programs, classes, activities, rentals, trips and tours scheduled during the closure are cancelled.
    • While the outdoor areas surrounding County recreation centers remain open, the public is reminded that all playgrounds are closed. Residents should not participate in team or contact sports or activities involving physical contact or sharing of equipment.
    • Public and private community pools - including homeowners association - will not open Memorial Day weekend for the traditional start of summer, due to COVID-19 restrictions affecting the health and safety of patrons and employees.
      • Restrictions apply to pools operated by Montgomery County Recreation, as well as apartment and condominium complex pools, and private swim clubs.
      • When a reopening date is announced, there will likely be prevention practices in place that highlight handwashing, covering coughs and sneezes, the wearing of face coverings, where feasible; and space modifications to ensure physical distancing.
      • For more information see the press release regarding the annoucement from Montgomery County health officials.
    • We realize it can be challenging to stay fit and creative during this time, so we've created some exciting ways to do all things Rec while you're home in our virtual recreation hub. Visit our Rec Room for DIY arts & crafts, fitness videos, virtual trips and tours and fun recreational ideas for any age to enjoy from home.
    • Summer Camps:  All summer camps are currently canceled, and we are working to process refunds. All summer camp payment plans also have been canceled. Updates concerning future summer camp offerings will be provided as soon as they are available.
    • Facility Rentals: All rentals through May 31, 2020 have been canceled. Refunds are being processed to your original form of payment. If you have any questions regarding your refund, please check your ActiveMONTGOMERY account or email us at Rec.FinanceOffice@montgomerycountymd.gov.
    • Spring 2020 Refunds: All refunds for Spring 2020 programs, classes and activities have been refunded to your original form of payment. If you have any questions regarding your refund, please check your ActiveMONTGOMERY account or email us at Rec.FinanceOffice@montgomerycountymd.gov.
    • Pass Holders and Memberships: We’ve stopped auto-renewals of passes and memberships, including 12-punch passes, due to COVID-19 facility closures. Once we are able to resume services, paid passes will be extended by 12 weeks. If you would rather cancel your membership and receive a refund for the unused portion, please send a request to Rec.FinanceOffice@montgomerycountymd.gov.
  • Silver Spring Regional Service Center - There is no public access to the Silver Spring Regional Service Center at the Silver Spring Civic Building until further notice.
    • The Urban District staff continue collecting trash, recycling, and picking up litter in Bethesda, Wheaton, and Silver Spring. The Silver Spring Urban District Hotline remains active at 240-876-2911.
  • Senior Centers 
    • County Senior Centers are closed until further notice. All senior programs, including the 55+ Active Adult programs, are cancelled until further notice.
    • Health and Human Services and the Department of Recreation continue their commitment to serve nutritious meals to seniors in need, even though the County’s Senior and Recreation Centers are closed. Find out more about the senior meal program.
  • Upcounty Regional Services Center - There is no public access to the Upcounty Regional Services Center until further notice. HHS Clients may drop off documents in the book drop outside. HHS Staff will pick-up documents from this book drop daily. 

Service Modifications

  • Agriculture - The Office of Agriculture is closed to the public until further notice. The OAG is currently continuing all of its programs and services remotely. The Agricultural History Farm Park (AHFP) building is closed to the general public until further notice. For more information, please see the OAG COVID-19 document.
  • Alcohol Beverage Services  - ABS’ retail stores have reduced hours of operation and will be closed on Sundays. Until further notice, its retail stores will be open Monday - Saturday from 12:00 p.m. to 7:00 p.m. ABS retail stores have reinforced enhanced cleaning and disinfecting procedures with store employees to ensure the retail environment is as sanitary as possible. 
    • All in-store tastings and events have been canceled indefinitely. 
    • The Cabin John store will be closed until further notice.
    • The Hampden Lane store has reopened. 
    • Alcohol Licensing and Permit Updates
      • The ABS Alcohol Licensing and Permit visitor’s entrance will be closed to the public. Call 240-777-1999 for assistance.
      • The renewal application deadline for alcohol licenses has been postponed from its original deadline of March 31, 2020. Licensees will be notified when a new deadline is established.
      • Those wishing to submit the renewal application now, can apply online through the ABS Licensing online portal or mail a paper application with a check to LRE, 201 Edison Park Drive, Gaithersburg, MD 20878.
      • Please visit the Alcohol Beverage Services COVID-19 FAQ website for additional information. 
  • Board of Elections - Primary Election Day is now scheduled for Tuesday, June 2, 2020.
    • This election will be primarily a “ vote by mail” election. This means that the Maryland State Board of Elections will automatically mail a ballot to all eligible voters. You do not need to ask for a ballot to receive one.
    • The Maryland State Board of Elections will mail your ballot to the address on file. If you want your ballot mailed to another address or to download it from their website, please visit their absentee voting page. All mailed ballots include a return envelope and prepaid postage.
    • Please see our Frequently Asked Questions page for more details.
    • Instructions will be provided with your ballot on how to return it by mail. After you sign and date the voter oath, you can simply drop it in the mail or at find your nearest locations here. No postage is necessary.
    • Voters are urged to return their ballot as soon as possible. Those who wait until the deadline to return their ballot are encouraged to use a Board of Elections drop box at one of the locations listed below instead of creating long lines to vote in person. Ballots deposited in these drop boxes will not require a postmark.
      • Rockville City Hall 111 Maryland Avenue Rockville
      • Germantown Community Recreation Center 18905 Kingsview Road, Germantown
      • Activity Center at Bohrer Park 506 South Frederick Avenue, Gaithersburg
      • Wheaton Library & Community Recreation Center 11701 Georgia Avenue, Wheaton MD
      • Marilyn J. Praisner Community Recreation Center 14906 Old Columbia Pike, Burtonsville
      • Silver Spring Civic Building One Veterans Place, Silver Spring
      • Montgomery County Board of Elections 18753 N. Frederick Avenue, Gaithersburg
    • All drop boxes are open 24 hours a day, 7 days a week, until the polls close at 8:00 p.m. on June 2, 2020.  Drop boxes are under police surveillance.
  • Consumer Protection  – In order to limit person to person contact and reduce the potential transmission of the COVID-19, the Office of Consumer Protection has instituted a telework and social distancing protocol for its investigators and staff. Investigations and license functions will continue but will be delayed. Consumer Protection matters will be handled via email at ConsumerProtection@montgomerycountymd.gov.
    • If you have questions about a pending investigation, contact your investigator directly by phone or email.
    • For general consumer-related inquiries, please email ConsumerProtection@montgomerycountymd.gov or contact MC311.
    • If inquiring about a licensing matter, email OCP.Licensing@montgomerycountymd.gov.
    • OCP's front desk is closed to walk-in traffic. If you need to submit documents, please mail them, email them or fax them to (240) 777-3768.
    • Investigative staff will continue working on their pending cases remotely but, investigators will not be performing site visits, inspections, and in-person meetings.
    • OCP will be able to issue and administer business registrations but there will be delays processing and issuing registrations.
    • OCP would like to alert residents to an increasing number of COVID-19 Scams reported by you, our consumers.
    • OCP has collected some useful Consumer Resources to answer many consumer questions and issues related to COVID-19.
  • Corrections and Rehabilitation  - No outside visits at any facilities, except professional visits.
  • County Attorney - The Office of the County Attorney is closed to the public.
  • Environmental Protection  – DEP offices at 255 Rockville Pike and the Executive Office Building are not open to the public. Services are still being provided through DEP staff teleworking. You can reach us through 311 (311 in the County or 240-777-0311) or through the contacts at the bottom of our COVID-19 updates page.
    • PLEASE NOTE: All County provided trash and recycling collections are on a  NORMAL schedule excluding the week of Memorial Day, beginning Monday, May 25, 2020. See full holiday schedule.
    • MEMORIAL DAY: County-provided collection postponed Monday, May 25, 2020. Transfer Station closed Monday, May 25, 2020. Collections slide by one day after Monday, May 25, 2020 with last collection Saturday, May 30, 2020.
    • The new temporary hours for the Shady Grove Transfer Station are as follows:
      • 9:00 a.m. – 5:00 p.m. Daily - Scale House at the Recycling Center and the Public Unloading Facility (Route 355 entrance).
      • 8:00 a.m. – 5:00 p.m. Monday through Saturday - Trash and municipal solid waste Scale House (Shady Grove Road entrance) for commercial vehicles and residential loads over 500 lbs.
      • The County has stopped accepting cash and checks at the Shady Grove Transfer Station Scale House. The County will continue to accept credit cards and corporate accounts ONLY.
    • The Transfer Station is open ONLY to residents of Montgomery County, that do not have County-provided or private hauler curbside trash collection service.
      • ​​NO Out-of-County waste is allowed
      • Residents must provide proof of address
      • Please ensure that household trash is properly bagged and that bags are tied-off--no loose materials please
    • The Public Unloading Facility is open ONLY to Montgomery County residents without curbside trash collection service, who may dispose of trash at the Public Unloading Facility.
      • NO commercial vehicles
      • NO loads over 500 lbs. All loads over 500 lbs. must be weighed at the scales and pay the required fee
      • NO construction debris
      • NO bulk/large trash items
    • Residential yard trim drop-off is permitted for the Memorial Day weekend.
      • Given the Memorial Day Weekend, yard trim drop off will be allowed. However, residents are encouraged to continue to manage yard trim materials at home through grasscycling and backyard composting.
      • If you are not able to grasscycle or compost yard trim at home, please recycle yard trim materials through the County’s weekly curbside yard trim recycling collection program. How to recycle yard trim.
    • Residents are encouraged to recycle everything that can be recycled through the County’s weekly curbside recycling collection program at home. If you have excess acceptable recyclable materials, please hold on to those materials until your next recycling collection day.
      • To recycle large scrap metal items, please call 311 (240-777-0311) to schedule a scrap metal recycling collection.
      • Please hold on to all other recyclable materials (such as electronics, bulky rigid plastics, tires, motor oil, etc.) until Governor Hogan’s Stay-at-Home Order is lifted.
    • Small businesses or multi-family properties that are self-hauling recyclable materials (cardboard, mixed paper and commingled materials) must enter through the Recycling Center.
      • Use the Route 355 entrance and then turn right towards the Recycling Center.
      • Bring a letter (on company letterhead) with you to identify that the load originated from that business/multi-family property and that you are self-hauling and dropping off those materials for recycling.
    • NO OUT-OF-COUNTY WASTE WILL BE ACCEPTED. Any material generated from outside of Montgomery County, MD will be rejected.
      • All contractors disposing of waste must provide verification that the materials for disposal were generated within Montgomery County, MD. Verification of the location of the job site must be provided. Contractors will not be allowed to dispose of waste if verification is not provided.
      • DO NOT bring refuse to the Public Unloading Facility for disposal. Commercial loads of refuse must use the Shady Grove Road entrance.
      • DO NOT bring recyclable materials to the Public Unloading Facility for recycling drop-off. Commercial loads of recyclable materials must use the Recycling Center scales. Use the Route 355 entrance and then turn right towards the Recycling Center.
  • Finance  – The Department of Finance is not providing direct cashier service and will not take cash payments until further notice. Please call 311 if you have questions.
    • The due date for the Elderly Individual and Military Retiree tax credits has been extended until June 1, 2020.
      • All applications received by April 1, 2020, will be on the July 2020 property tax bill. 
      • Most applications received after April 1, 2020, will receive a revised property tax bill after the initial property tax bills are sent in July, but the tax credits will still be for the taxes that are due in 2020.
    • Property tax payments can be made online on the Department of Finance's website. There is no fee charged to pay online using the electronic check payment type . Here are direct links to pay Real Property tax and to pay Business Personal Property tax.
    • Payments may also be made by mailing a paper check. Payments may also be made by telephone by calling 240-777-8898. Payments made online or by telephone using credit or debit cards will be charged a 2.3% service fee by the credit card processor.
    • All other items can also be paid electronically, or by mail. Please refer to your bill or citation for details.
    • Transfer work - please use E-Transfer of drop off your documents with your contact information into the black mailbox in the cashier lobby. Processing of paper documents will begin after 48 hours to reduce exposure to Finance employees. The Department of Finance will contact you when the work is complete. There will be delays in processing and returning property transfer work.
    • The Finance Payroll window on the 8 th floor of the EOB will be closed. For timely processing, all tax updates should be made via Employee Self Service.  All other transactions should be submitted via the Finance Payroll email. For payroll questions, please call 240-777-8840.
  • Fire and Rescue Services - All fire stations are closed to the public until further notice.
    • All MCFRS  public education and outreach is suspended until further notice.
    • The Home Fire Safety Check program is suspended until further notice. If there is an urgent or immediate need, please contact 311 for assistance or direction.
    • The Infant & Child Car Seat Safety program has suspended all car seat events/appointments until further notice. Those caregivers whose appointments have been cancelled will be notified. For additional information, please see the Car Seat Program announcement
    • MCFRS has placed five (5) Mobile Integrated Health Cars in service between the hours of 9:00 a.m. – 9:00 p.m. The vehicles are strategically located across the County and are staffed with a BLS and ALS provider. These teams will respond to low acuity calls to assess patients and determine the most appropriate treatment and care, allowing Emergency Medical Service (EMS) transport units to remain in service and available for the most serious 911 calls.
    • The Emergency Communications Center implemented new Emergency Management Dispatch (EMD) protocols to meet current challenges, prioritize requests for service and to determine whether a 911 call concerns a person who may have signs or symptoms and risk factors associated with COVID-19. This protocol will result in improved triage of patients while ensuring the most appropriate and timely response.
    • Montgomery County Fire and Rescue Service has implemented the Maryland Institute for Emergency Medical Services Systems (MIEMSS) Viral Syndrome Pandemic Triage Protocol. This Protocol will allow EMS clinicians in identifying patients that may be appropriate to care for themselves safely at home, without transport to an emergency department.
  • General Services – DGS is performing enhanced cleaning in County buildings and employees have been informed of precautions to prevent the spread of coronavirus.
  • Health and Human Services   – DHHS will remain functional across most of its operations and will continue to provide safety-net services.
    • The Department of Health and Human Services (DHHS) will transition primarily to providing services and conducting eligibility screenings through phone, fax, online applications and email.   Regional office lobbies and other OESS eligibility lobbies will be closed to the public until further notice.   Walk-in services will only be provided in the case of emergency and/or for families with children seeking emergency shelter.  Any other individuals that come directly to any of the offices will be redirected and given the opportunity to schedule a phone interview. For additional information on phone appointments, drop boxes, applications, and more please visit the  DHHS Applications updates website .
    • Winter emergency shelters will remain open throughout the public health eme April 30.  Additional changes may be announced at that time.  The 24/7 Homeless Information Line (240-907-2688) is staffed by trained specialists to provide information on County homeless services and shelter resources and receive reports regarding the location of individuals experiencing homelessness. Information will be forwarded to outreach partners who will attempt to locate the individual to offer support and resources. This is not an emergency response line. Emergencies should be reported directly to 911.  For COVID-19 updates visit our website.
    • The  Rental Assistance Program has extended all benefits scheduled for renewal between April 2020-June 2020, to continue through July 2020. However, documentation is still expected and can be dropped off (drop box located first floor, lobby level, north side of building) mailed to Department of Health and Human Services, Rental Assistance Program, 1301 Piccard Drive, 4th floor, Rockville, MD 20850 or emailed to RAP. Phones are still being answered for any inquiries by calling 240-777-4400. The office is NOT taking new applications. 
    • Home Energy Program applications can be by calling 240-777-4450. Paper applications, and a document drop box is also available at 1301 Piccard Drive first floor, lobby level, north side of building.   Completed applications and documentation may be placed in the drop box, mailed to Department of Health and Human Services, Office of Home Energy Programs, 1301 Piccard Dr., Suite 4200, Rockville, MD 20850 or emailed to OHEP.  Phone appointments may be requested by calling 240-777-4450. The Office of Home Energy Programs is closed to the public.
    • Applications for the Working Parents Assistance Program may by fax 240-777-1342 or sent by email to the WPA Program.
    • Housing Stabilization Services phone interviews may be requested by calling the following offices. Document drop-off stations are also available at each office location.
      • Germantown Office; 12900 Middlebrook Road; Phone: 240-777-4448; Fax: 240-777-4187
      • Rockville Office; 1301 Piccard Drive; Phone: 240-777-4550; Fax: ​240-777-4254
      • Silver Spring Office; 8818 Georgia Avenue; Phone: 240-777-3075; Fax: 240-777-3154 (the office is closed for maintenance & repair) Drop box is open.
    • In order to facilitate positive collaboration with our partners, and to provide services to a very vulnerable population, the Crisis Center will resume limited Mobile Crisis Team response beginning Monday, May 11, 2020 at 8am.  Mobile response will be limited to homeless shelters and residential rehabilitation programs but will run 24/7.  The Crisis Center remains open to provide 24/7 phone and walk-in service at 240-777-4000.
    • The  TESS Community Action Center is supporting residents through email and telephone appointments only. 
    • The  CAA VITA program and partner programs are suspended; the IRS extended its tax filing deadline to July 15. Please visit the County's Cashback website for information on free tax software and VITA
    • Outreach and home visitation programs which the exception of crisis and life sustaining services has been limited.
    • All external workshops and health promotion activities are suspended.
    • The Office of Vital Records has modified its process for issuing birth and death certificates. Please visit the  Office of Vital Records website for additional information.
    • The  HHS Immunization Program is postponing the immunization services at the following locations: Dennis Avenue Health Center,  School Health Immunization Services Center, Silver Spring Health Center, ​and the Germantown Health Center.
    • Aging and Disability Services will transition to providing services via phone, fax, online applications, and email. DHHS strongly encourages the scheduling of telephone appointments and telephone interviews. Walk-in services will only be provided in emergencies situations. To request a telephone appointment, please call 240-777-3000. Phone lines will be open from 8:30 a.m. to 5:00 p.m. on Mondays and Fridays and from 8:30 a.m. to 7:30 p.m. on Tuesdays, Wednesdays & Thursdays.  Calls received outside of those times will be returned the next business day.
    • HIV/TB/STD clinics, Crisis Center will remain open at reduced in-office staffing. Hours may be reduced.
    • The Dental Services program is accepting EMERGENCIES only at specific locations.  Appointments are required.  Call 240-1875 for appointments.
  • Housing and Community Affairs - The DHCA offices are closed to visitors. Housing inspectors are handling only emergency and court-ordered inspections.  To reach a DHCA staff person:
  • Human Resources  – The OHR customer service window at the Executive Office Building is closed for walk-ins until further notice. 
    • Retiree planning and signing seminars: All future seminars are being conducted virtually. Please sign up via OHR’s training calendar. Shortly after you sign up, you will receive the following:
      • An email from Retirement@Montgomerycountymd.gov with materials related to your Employees’ Retirement System retirement benefits.
      • A Health Insurance packet from OHR sent via U.S. mail with instructions to mail the forms to OHR.
    • EEO questions and complaints: The EEO Division will not conduct any face-to-face intakes or interviews for any parties or witnesses. You may reach the EEO Compliance Division Monday through Friday during core business hours of 8:30 a.m. to 5 p.m. at Alicia.Valentin2@montgomerycountymd.gov (or 240-777-5087), Patricia.Miller@montgomerycountymd.gov (240-777-5052) or Angela.Washington@montgomerycountymd.gov (240-777-5015). If you need to file an EEO complaint, you can do so online (visit OHR’s EEO webpage).
    • Training and events: All in-person training programs and training conferences/events have been moved to virtual platforms. Current class offerings are listed in the monthly Course Calendar.
    • Mandatory trainings: These trainings are in the process of being converting to virtual platforms. Current virtual offerings include Preventing Workplace Harassment, EEO and Diversity Management for Supervisors and Managers, and Performance Management Basics.
    • Orientation: The New Hire Employee Orientation Program (NEOP) will be held virtually until further notice. OHR staff will contact new hires and notify departments with information on the virtual NEOP as soon as all specifics have been confirmed.
    • Interviews: There should be no walk-in or face-to-face interviews during this time. Virtual interviews should be utilized to deal with social distancing and the stay at home order. It is recommended that interviews be conducted through the Teams Meetings feature. In mid-May, OHR will begin offering virtual Interviewing and Selecting Employees training.
    • Testing: Job-related testing and exams have been suspended (unless other arrangements can be made). Basic level multilingual testing is being held virtually; advanced multilingual testing has been suspended and will resume once the COVID-19 crisis has ended.
    • Vendor payments and tuition assistance student reimbursements: These may be delayed as a result of all staff teleworking.
    • Core HR: The onsite office is closed for walk-ins until further notice. Employees may also send emails to Records.OHR@montgomerycountymd.gov for assistance.
    • Health Insurance Customer Care Center: OHR’s onsite Health Insurance Customer Care Center is closed until further notice. All health insurance questions should be directed to the MC311 OHR Customer Service Center by calling 240-773-6471. A team member will respond as soon as possible. Forms can be sent to the Health Insurance Team via these methods: 1) faxed to 240-777-5131, 2) mailed to Montgomery County Government, Office of Human Resources, 101 Monroe Street, 7th Floor, Rockville, MD  20850, or 3) sent via encrypted email to HITS@montgomerycountymd.gov. (For assistance encrypting documents, contact the IT Help Desk.) No questions will be handled through this email mailbox.
  • Human Rights  - The Office of Human Rights is operating on a reduced schedule until further notice with most employees teleworking at this time. 
    • To the extent possible the Office of Human Rights is continuing to respond to inquiries and emails and other official business activity. 
  • Inspector General - The Office of the Inspector General is closed to the public until further notice.
    • OIG continues to receive and respond to complaints via the Office of the Inspector General email and phone, 240-777-8240. Messages and emails are checked regularly throughout the workday.
  • Permitting Services  -  Due to the outbreak of Coronavirus (COVID-19), DPS is closed to the public, however we are open for business electronically.  DPS continues to process and issue permits electronically and process license applications.  In some cases our delivery methods have changed. Check the DPS Covid-19 webpage frequently for services and modification updates.
    • DPS Celebrates Building Safety Month with Free Deck Inspections during the May.  Call 311 or 240-777-0311 to schedule your deck inspection.
    • DPS Operations and Modifications can be viewed on the DPS COVID-19 Updates webpage.
    • Operations continue to be delivered remotely on a telework schedule. DPS encourages customers to apply and submit plans electronically. eServices is open 24/7. 
  • Planning Department  –  The Montgomery County Planning Department, part of The Maryland-National Capital Park and Planning Commission is closed to the public, but will still be open for business through online services.
    • The Planning Department of M-NCPPC announced new procedures for the development review process that will allow for planning and regulatory business to continue while following Governor Larry Hogan’s stay-at-home order. The new procedure will allow for development applicants to hold pre-submission community meetings online. This will allow the community to participate in providing comments on potential development projects in a virtual format.
    • Montgomery County Planning Board meeting on March 26 took place via a video conferencing service. Additional information can be found in the  Planning Department’s news release.
  • Police Department  - The following programs are suspended until further notice: Fingerprinting services, Police Station tours, Emergency Communications Center tours, Ride-along program, Community training and events held at the Public Safety Training Academy, and the Keeping Seniors Safe Program.
    • Obtaining police reports at the Montgomery County Police Records Division front counter located at the Public Safety Headquarters has been suspended until further notice. Residents may still obtain a police report by mail. For a collision (accident) report please follow the instructions on how to submit by mail. For an incident (burglary, robbery, etc.) report, follow those instructions to submit by mail. Residents can call the Records Division at 240-773-5330, Monday through Friday, from 8:00 am to 4:00 pm, with any questions.
    • The Police Department’s monthly vehicle auction has been cancelled.
    • The signing of Safety Equipment Repair Orders (SEROs) has been suspended until further notice. Governor Hogan signed an executive order that prevents any suspensions or cancellations to occur or action taken for un-renewed or suspended registrations or driver’s licenses until further notice.  If you have questions regarding a Safety Equipment Repair Order (SERO), email the  Maryland State Police SERO.
    • The Emergency Communications Center will be screening calls for service and referring additional calls to our Telephone Reporting Unit (TRU) in an effort to limit exposure and maintain appropriate social distancing in response to the COVID-19 situation.
  • Procurement  is open for business. Most employees are currently teleworking.
    • To encourage social distancing, business representatives are encouraged to visit the website and to access resources remotely. Staff remains available via phone and email.
    • The Procurement Open House events have been canceled until further notice.
  • Sheriff’s Office  – All eviction orders in Montgomery County are stayed for an initial period of 15 days, and subject to renewal in 15-day increments, until further notice from the Court. Additional information can be found on the  eviction website.
    • Family Justice Center  - The Family Justice Center is open and continuing to operate Monday - Friday from 8:30 a.m. - 5:00 p.m. Anyone seeking domestic violence-related assistance can call 240-773-0444 or walk-in to 600 Jefferson Plaza, Suite 500 in Rockville. During non-business hours, call the Crisis Center at 240-777-4000. In the event of an emergency situation, please dial 911.
    • Family Division  - The service of Domestic Violence Petitions, Emergency Evaluation Petitions, Peace Orders and related process remains unchanged by current events. Petitioners may continue to seek these services from the Family Division located at the Family Justice Center.
  • Transportation  - MCDOT has temporarily suspend fare collection for  Ride On bus services.
    • Ride On has further reduced services to operate under the Essential Service Plan. This plan includes 35 critical routes so that residents can take Ride On for essential trips during the COVID-19 health crisis. Ride On buses will not begin any service after midnight. If a bus run is scheduled to start before midnight, the bus will complete the route, including locations they serve after midnight. 
      • Please view the  Ride On Essential Service Plan for additional information. 
      • Passengers on Montgomery County Ride On buses will be required to wear face coverings to board the bus. Customers who do not comply will be advised of the requirement to wear a face covering and may be directed not to board the vehicle or to exit the vehicle.
      • Passengers will be directed to board through the rear doors of the bus to limit close contact between passengers and drivers. Passengers can board through the front doors if a lift is needed to accommodate a disability or stroller.
      • The Essential Service Plan applies seven days a week, with no differentiation between weekdays and weekends.
    • Ride On Flex will not be in service.
    • The Montgomery County Taxicab office will be operating by appointments only. Please call 240-777-5853 to make an appointment for taxi services and to receive up-to-date info. Wheelchair Reports can be left in the pink drop box on the 5th floor at the Executive Office Building.
    • Mobile Commuter Store operations are suspended immediately until further notice. At this time the TRiPS store in the Silver Spring Transit Center remains open.  Please check the Commuter Services website for any further updates regarding TRiPS store hours and operations
    • Call-n-Ride (CNR) Essential Delivery Service Call-n-Ride program participants may now use taxis for delivery of essential goods from grocery stores, food banks and restaurants. Program information is available online now at https://www.montgomerycountymd.gov/DOT-Transit/seniors.html#Call-n-Ride  
    • DOT has established free temporary parking at these locations:
      • Bethesda: Garage 36 - Auburn-Del Ray Garage (4910 Auburn Avenue, Bethesda, MD 20814, Entrances: Del Ray Ave and Auburn Ave).
      • Silver Spring: Garage 5/55 - Bonifant-Dixon Garage (1101 Bonifant Dr, Silver Spring, MD 20910, Entrances: Bonifant Street and Dixon Avenue).
      • Wheaton: Lot 17 - Price-Fern Lot (2320 Price Ave, Silver Spring, MD 20902, Entrances: Price Avenue).
    • Curbside parking changes have been implemented to support restaurants that will depend upon carryout, curbside pickup and deliveries and help residents.  See curbside food pickup zones with free, 15 minute parking.
    • DOT has temporarily suspended enforcement in Residential Parking Permit (RPP) zones. Enforcement of RPP zones will resume once the state of emergency or any other restrictions have been lifted.  
    • Parking sales offices in Silver Spring and Bethesda are open 7:30 a.m. to 4:00 p.m. on Tuesdays and Fridays only.
    • While Maryland's stay-at-home order is in effect, MCDOT parking customers with Parking Convenience Stickers (PCS) permits may request refunds.
      • Initiate a refund by phone at 240-777-8744 or 240-777-8770, or in person at the parking sales offices during hours of operations detailed above.
      • A full refund will be issued for refund requests made before the 10th of the month, with prorated refunds thereafter.
      • Permit stickers must be returned in person or by mail to receive the refund.
    • Street sweeping has been postponed indefinitely.

Parks

  • Montgomery Parks - Montgomery Parks is extending its closure on all indoor park facilities to the public and cancelling all programs, field permits, classes, and events through May 31. Montgomery Parks offices are closed to the public. Beginning Thursday, May 7, Montgomery Parks will start the process to reopen to the public the following amenities and programs: all outdoor tennis courts, campgrounds, driving range, and archery ranges. Restrictions are lifted from boating and fishing to allow for all recreational purposes. We continue to urge all park users to Be Smart, Do Your Part, and maintain physical distancing practices. Prior to visiting any of our parks or trails, we ask that you visit MontgomeryParks.org/COVID-19 for additional information and answers to frequently asked questions.
    • Parks are still open from sunrise to sunset.
      • Montgomery Parks has limited gatherings to 10 people.
      • Stay six feet away from others while in parks and on trails.
      • Do not touch surfaces such as park benches, water fountains and athletic equipment such as fitness stations.
      • Do not use playground equipment or any other equipment in parks.
      • Do not play group or contact sports including basketball, soccer, and baseball.
      • Additional information can be found on the  Montgomery Parks COVID-19 website.
    • Montgomery Parks is expanding its open streets initiative to allow pedestrians and bicyclists to use parkways on weekends. The expansion of the program beyond Sligo Creek Parkway includes portions of Little Falls Parkway in Bethesda and portions of Beach Drive in Kensington. This provides additional space to walk, jog and bike. These sections will be closed to vehicles and open to pedestrians, bicyclists, and other park users beginning Friday mornings at 9 a.m. through Sunday evenings at 6 p.m. Note: sections of Sligo Creek Parkway will remain open to vehicles where the parkway intersects with Dennis and Maple Avenues.
      • These sections of Sligo Creek Parkway:
        • University Boulevard to Dennis Avenue
        • Dennis Avenue to Forest Glen Road
        • Piney Branch Road to Maple Avenue
        • Maple Avenue to Old Carroll Road
      • These sections of Little Falls Parkway:
        • Massachusetts Avenue to River Road 
        • River Road to Arlington Road
      • These sections of Beach Drive:
        • Knowles Avenue to Cedar Lane
        • Cedar Lane to Connecticut Avenue
  • Maryland State Parks - State parks remain open, but the governor has ordered the closure of all structures and programs that would encourage people to congregate. Additional Information can be found on the  Maryland State Park's COVID-19 website

Boards, Committees and Commissions

  • Boards, Committees and Commissions - All Board, Committees and Commissions meetings are cancelled until further notice except for the following: Quasi-Judicial BCCs, Licensing BCCs, and the Community Action Board, which may be holding meetings electronically. Please check individual listings.
  • Board of Appeals - The Board of Appeals' offices are currently closed to the public, but staff are working.  Please see  Board of Appeals remote filing instructions. Hearings and worksessions are postponed until further notice and will be rescheduled. Please email the Board of Appeals or call 240-777-6600 if you have any questions.
  • Committee Against Hate Violence  - The Committee Against Hate Violence (CAHV) usually meets on the second Wednesday of the month, from 7:00 to 9:00 p.m. The CAHV will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Commission on Remembrance and Reconciliation  - The new Commission on Remembrance and Reconciliation (CRR) has established its public meeting schedule as the fourth Tuesday of the month, from 7:00 to 9:00 p.m. The CRR will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Merit System Protection Board is operational but MSPB offices are closed to the public. All hearings have been postponed until further notice and will be rescheduled once the Board’s offices are re-opened to the public. If you wish to file an appeal with the MSPB, please do so on the MSPB website by completing the Appeal Form. Please check the MSPB website for additional information. 
  • Human Rights Commission - The County's Human Rights Commission (HRC) usually meets on the fourth Monday of the month, from 7:00 to 9:00 p.m.  The HRC will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Interagency Fair Housing Coordinating Group – The Interagency Fair Housing Coordinating Group (IAFHCG) generally meets the second Thursday of each month, from 8:30 to 11:30 a.m. The IAFHCG will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Commission for Women  – The Commission for Women are not accepting any walk-ins at this time and are assisting with information and referrals by phone only. Please call 240-777-8333 with any questions or concerns. Seminars are now being offered online. Check the Commission for Women's website for details.

Legislative Meetings

Maryland Courts

Maryland Courts - Courts and offices are closed to the public through June 5 with Judiciary operations continuing to the extent practical.  Mandatory matters shall continue to be scheduled and heard in keeping with the urgency of those matters and consistent with statutory requirements. See website for additional information.
  • District Court – The Commissioner’s office is open 24 hours every day. Please check the District Court update for additional information. The District Court is maintaining a  coronavirus updates website for additional information.
    • All  eviction orders in Montgomery County are stayed for an initial period of 15 days, and subject to renewal in 15-day increments, until further notice from the Court. Continue to check the  State's Coronavirus Stay of Eviction Orders website for additional information. 
    • You may be allowed to enter if you are a PARTY or LAWYER for the following types of proceedings: 
      • Criminal proceedings: bail review, competency to stand trial, mental health court, contempt, quarantine violations, isolation violations, search warrants, preliminary hearings 
      • Civil Proceedings: Emergency Evaluation Petition (EEP), Extreme Risk Protective Order (ERPO), Domestic Violence order (DV), Peace Order (PO), body attachments.  
  • Circuit Court – The Circuit Court is handling emergency matters only. Continue to monitor the  Circuit Court website as it will be updated daily indicating which cases are being heard. Unless your case is listed on the website, do not go to the Circuit Court for Montgomery County. Please note: some of these matters will be conducted over telephone or video connections.
    • Circuit Court for Montgomery County will be resuming some non-emergency operations on Monday, June 8, 2020. Even with the reopening, the building will remain closed to the public and attorneys, with limited exceptions, until at least June 22. Please see the Circuit Court's recent administrative order for more details.
    • If you are dropping off an emergency motion in the Dropbox outside, please call the department or the courthouse main number to let them know. Please make sure all filings are sealed in envelopes with the Department’s name on the outside.
    • The Family Law Self Help Center attorneys are available to provide limited, legal advice via telephone Monday through Friday between 8:30am and 4pm. Please call 240-777-9079 for help.
    • The License Department is closed. Gov. Larry Hogan has ordered an extension of all driver’s and business licenses, identification cards, permits and registrations that expire or are eligible for renewal during the state of emergency. As a result, they will not expire until the 30 th day after the state of emergency has been lifted.
    • The Land Records Department is closed to the public, but will be accepting new filings in front of the Maryland Ave. entrance at 10:00 a.m., 12:00 p.m., and 2:00 p.m. Monday-Friday.

Municipality Updates

Mall Updates

Governor Hogan announced all malls in the state must close until further notice. The governor has modified his order to close malls to allow access to critical services such as pharmacies and grocery stores.

Other Information

Effective immediately, Montgomery County will be following the state’s guidelines of a limit of no more than 10 people for public gatherings.  To help further slow the spread of the virus, we encourage the public to:
  • Only go out for essential travel and permitted exercise.
  • Practice physical distancing of at least six feet.
  • Do not congregate in groups of more than 10 people.
  • Wear a face covering when going out in public.
  • Wash hands frequently.
  • Stay away from others when you are sick.
  • Avoid close contact with people who are sick.
We encourage residents to visit Montgomery County Health and Human Services (See FAQ tab) for the most up-to-date information about coronavirus, including what to do if you are experiencing symptoms.


Updates will be made on the County’s website at: https://www.montgomerycountymd.gov/ and on  Facebook and  Twitter.

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