COVID-19 Closures and Service Modifications in Montgomery County

COVID-19 Closures


Montgomery County Government is focused on protecting the health and safety of every employee, and the community, while continuing to deliver services to the greatest extent possible for the people and organizations we serve. While schools and most public facilities will be closed, Montgomery County offices remain open for business and operations are continuing. However, everyone should expect changes to public services. We are encouraging customers to make payments and submit documents online where possible, and we are working to expand our online services. This website will continue to be updated as information becomes available.

For additional information on COVID-19, please visit:  montgomerycountymd.gov/COVID19

 

Facility Closures  and Service Suspensions:

  • Animal Services and Adoption Center   is currently closed for adoptions and on-site pet licensing. Animal Field Services and Dispatch operations will continue as well as the daily care of the shelter animals.
    • Montgomery County Animal Services and Adoption Center (MCASAC), located at 7315 Muncaster Mill Road in Derwood, will reopen its facility to the public for animal adoptions on Thursday, Aug. 6. The event will kick off MCASAC’s participation in NBC/Telemundo’s nationwide “Clear the Shelters” adoption event.
      • Adoption fees will be discounted by 50 percent throughout August.
      • Due to COVID-19, adoptions will take place by appointment only.
      • Masks and human social distancing are required.
      • Interested residents are encouraged to visit MCASAC’s website for more information on appointment scheduling, and to view available animals. Standard adoption requirements and policies apply.
    • Montgomery County Animal Services and Adoption Center is excited to announce we have partnered with Friends of Montgomery County Animals to perform adoptions while closed to the public. Please visit our COVID-19 Adoptions page for more information: https://www.montgomerycountymd.gov/animalservices/adoption/covidadoption.html
    • Owners with missing pets will still be able to reclaim their lost animals by calling 240-773-5666 or emailing Animals Services at AdmissionsMCASAC@montgomerycountymd.gov.
    • If you are affected by COVID-19 and need assistance with your animals, please contact 301-279-8000.
    • Montgomery County Animal Services and Adoption Center is only accepting donations of unopened pet food, towels, and newspaper.
    • Animal Services is modifying its call response to animal-related calls for service. Animal Services Officers will only provide a "physical response" to priority calls. All other calls for service will receive a response by phone call or email known as a  "resource response".  Examples of animal related "priority calls" are listed below:
      • Aggressive in progress; attack in progress; at large in progress; bite; cruelty; food, water, care & welfare check; abuse/abandoned; dangerous dog; stray animals; in car - animal in distress; injured animal; positive rabies - lab; potentially dangerous; quarantine 4 months; regulation violation tethering; inadequate Shelter; rescue - dangerous; and ASD trap/capture.
  • Bethesda-Chevy Chase Regional Service Center - Customer access to the building, trainings, classes and meetings have been cancelled. 
    • The Urban District staff continue collecting trash, recycling, and picking up litter in Bethesda, Wheaton, and Silver Spring.
  • Child Care Centers - Child Care Centers may now reopen with recommended heatlh and safety precautions and social distancing measures.  For more detailed information, visit the Maryland State Department of Education's (MSDE) website.
  • Community Use of Public Facilities – All indoor and outdoor community use of Public Schools and County Government facilities is currently cancelled. This includes Montgomery County Public School Facilities, the Silver Spring Civic Building, Regional Service Centers, the Executive Office Building, the Council Office Building, libraries, Clarksburg Cottage, police station meeting rooms, stadiums, natural grass fields and artificial turf fields.
    • Public School Buildings:
      • Indoor community use of Montgomery County Public School (MCPS) facilities will not be permitted through January 29, 2021. CUPF will continue to cancel permits and issue refunds.
      • Indoor community use of MCPS buildings beyond January 29, 2021 will be reassessed in November.
      • The annual request for reservations scheduled to begin on August 15, 2020, is canceled. We will announce a new date for general public online reservation requests in November.
      • Requests for Large Events are not being accepted until further notice.
    • County Government Buildings - The following indoor facilities remain unavailable for community use until further notice:
      • Public Libraries Meeting Rooms
      • Regional Services Center Meeting Rooms
      • Executive Office Building Meeting Rooms
      • Council Office Building Meeting Rooms
      • Police Station Community Meeting Rooms
      • Clarksburg Cottage
  • East County Regional Service Center - Customer access to the building, trainings, classes and meetings have been cancelled. 
    • Mobile medical clinic will remain operational to continue providing vital health services for the community. 
    • Program staff for Montgomery College, Gilchrist IRC, DHHS, Family Services will work remotely.
  • Gilchrist Center  - Facilities are closed, but phone lines remain open Monday through Friday, 9:00 a.m. to 5:00 p.m., 240-777-4940.  All classes are cancelled.  
  • Mid-County Regional Service Center - There is no public access to the Mid-County Regional Service Center until further notice.
    • The Urban District staff continue collecting trash, recycling, and picking up litter in Bethesda, Wheaton, and Silver Spring.
  • Montgomery College  - All classes and student services will be delivered remotely with no on-campus classes.
    • As of now, nearly all MC employees are expected to work remotely.
    • Montgomery College has restricted access to its buildings until further notice.
    • The College will also extend its remote teaching and working plans until further notice.
    • Check the  Montgomery College coronavirus webpage for updates and resources.
  • Montgomery County Public Schools – Montgomery County Public Schools will provide virtual-only learning for the first semester of the 2020-2021 school year, through January 29, 2021; or until state and local health officials determine conditions in our county allow for students to return safely after the first semester. MCPS has determined that the safest choice for the school district is to remain in a virtual-only instructional model for the first semester and for the foreseeable future. This plan will be reassessed in November and will change only if state and local health officials determine conditions in our county allow for students and staff to return safely beginning in the second semester. Please see the MCPS Continuity of learning website for more information for parents and students.
    • Community Use of MCPS Facilities:
      • All indoor community use of MCPS facilities will be closed until further notice. 
      • All outdoor community use of MCPS facilities will be closed until further notice, with the exception of tennis courts.
      • Montgomery County Public Schools outdoor tennis courts at their school locations are now OPEN for walk-on use by the community. Scheduled or reserved use of tennis courts at public schools is not permitted at this time. On behalf of MCPS, we ask that those using tennis courts please be mindful of closing gates after use, taking trash upon departure, and alerting MCPS of any safety or security issues they may encounter while using school tennis courts by calling the MCPS Department of Systemwide Safety and Emergency Management at 240-740-3066 or CUPF at 240-777-2725 (M-F, 8:30a-5:00p).
      • By order of the Maryland State Department of Education, childcare providers may not operate in public schools.
    • Free meals for students 18 years old and younger will be provided at many sites, including mobile locations. On Mondays, Tuesdays and Fridays meals will be provided from 11 a.m.–1 p.m. On Wednesdays, MCPS will provide two days’ worth of meals. On Thursdays, all meal sites will be closed. Additionally, MCPS school buses will distribute meals in several communities. Students will receive free breakfast, lunch, and dinner meals to take home. Meals will be provided in a Grab-and-Go format. Please check the  MCPS Emergency Closure Meals website website for additional meal information.
    • MCPS is collaborating with Manna Food and Women Who Care Ministries to distribute weekend backpack food sacks throughout the county. Distribution will take place on Fridays. Please check the MCPS Emergency Closure Meals website for additional meal information.
  • Libraries – Montgomery County Public Libraries (MCPL) have resumed some services at most library branches with adjusted hours. Complete information can be found on the  Library's coronavirus website.
    • MCPL began its contactless pickup service “MCPL Holds to Go” on Monday, July 6, 2020. Library customers can now place holds on items online or by calling a branch. When the items are ready to be picked up, the customer will get an email with instructions for making an appointment to pick up their holds. When the customer arrives at the branch for their appointment, the library materials will already be checked out and waiting on a table for pickup.
    • Telephone service has been reinstated at branches, except for Noyes Library for Young Children and Long Branch.
    • Library book drops are now accepting returns. Materials are being held for a minimum of 72 hours before they are checked in, so customers will see returned materials on their accounts for several days.
    • You can still submit questions via phone ( 240-777-0001) or email using our  Ask-A-Librarian service. Our team will get back to you within 2-3 business days, often sooner.
    • Our Summer Read and Learn program for 2020, entitled “Imagine Your Story” has kicked off. You can learn all about the program at this link. There are activities and events for children and teens of all ages.
    • Our Online Services & Resources FAQ will help you get started using MCPL's online resources and answer common questions.
    • Please take advantage of our electronic resources. A full list of available E/Audiobooks, streaming media, online learning platforms, library apps and research databases are available 24/7 via our Digital Library resources page.
    • Additionally, consider attending one of MCPL's Virtual Events.
    • There is a suspension of fulfillment of holds until further notice.
    • There is a suspension of library fines until further notice.
    • There is an extension of all existing due dates until further notice. The three-week due dates will be reinstituted on Monday, July 6.
    • Inter-Library Loan services (Marina) will be suspended until further notice.
    • PLEASE NOTE – we cannot accept any donations at this time. Any donated materials left at our branches or deposited in our book drops will be disposed of. Donations may be taken to the Friends of the Library Montgomery County bookstore. Please check this link for information. https://www.folmc.org/          
  • Recreation Centers and Aquatic Centers
    • In an effort to slow the spread of COVID-19, all Montgomery County Recreation senior centers and recreation centers will remain closed until further notice.
    • All programs, classes, activities, rentals, trips and tours scheduled during the closure are cancelled.
    • Playgrounds and the outdoor areas surrounding County recreation centers are open. Residents should not participate in team or contact sports or activities involving physical contact or sharing of equipment.
    • Pools operated by Montgomery County Recreationare open. Click here for more information on new safety procedures, hours of operations and swim schedules.
      • The MLK Indoor Swim Center will remain closed as it undergoes a refresh. Upgrades include ADA improvements, a new roof and cosmetic upgrades to the lobby and locker rooms. The swim center is scheduled to reopen in September 2020.
      • The Piney Branch Public Pool will remain closed until further notice.
      • For more information on hours of operations and reservations, visit www.mocorec.com/aquatics
    • We realize it can be challenging to stay fit and creative during this time, so we've created some exciting ways to do all things Rec while you're home in our virtual recreation hub. Visit our Rec Room for DIY arts & crafts, fitness videos, virtual trips and tours and fun recreational ideas for any age to enjoy from home.
    • Summer Camps:  All summer camps are canceled, and we are working to process refunds. All summer camp payment plans also have been canceled.
    • Facility Rentals: All rentals through September 27, 2020 have been canceled. Refunds are being processed to your original form of payment. If you have any questions regarding your refund, please check your ActiveMONTGOMERY account or email us at Rec.FinanceOffice@montgomerycountymd.gov. We will begin accepting rental applications on September 8, 2020 for rentals taking place on or after September 28, 2020.
    • Spring 2020 Refunds: All refunds for Spring 2020 programs, classes and activities have been refunded to your original form of payment. If you have any questions regarding your refund, please check your ActiveMONTGOMERY account or email us at Rec.FinanceOffice@montgomerycountymd.gov.
    • Pass Holders and Memberships: We’ve stopped auto-renewals of passes and memberships, including 12-punch passes, due to COVID-19 facility closures. Once we are able to resume services, paid passes will be extended by 12 weeks. If you would rather cancel your membership and receive a refund for the unused portion, please send a request to Rec.FinanceOffice@montgomerycountymd.gov.
  • Silver Spring Regional Service Center - There is no public access to the Silver Spring Regional Service Center at the Silver Spring Civic Building until further notice.
    • The Urban District staff continue collecting trash, recycling, and picking up litter in Bethesda, Wheaton, and Silver Spring. The Silver Spring Urban District Hotline remains active at 240-876-2911.
  • Senior Centers 
    • County Senior Centers are closed until further notice. All senior programs, including the 55+ Active Adult programs, are cancelled until further notice.
    • Health and Human Services and the Department of Recreation continue their commitment to serve nutritious meals to seniors in need, even though the County’s Senior and Recreation Centers are closed. Find out more about the senior meal program.
  • Upcounty Regional Services Center - There is no public access to the Upcounty Regional Services Center until further notice. HHS Clients may drop off documents in the book drop outside. HHS Staff will pick-up documents from this book drop daily. 

Service Modifications

  • Agriculture - The Office of Agriculture is closed to the public until further notice. The OAG is currently continuing all of its programs and services remotely. The Agricultural History Farm Park (AHFP) building is closed to the general public until further notice. For more information, please see the OAG COVID-19 document.
  • Alcohol Beverage Services  - ABS’ retail stores have reduced hours of operation and will be closed on Sundays. Until further notice, its retail stores will be open Monday - Saturday from 12:00 p.m. to 7:00 p.m. For information on store locations please visit: https://montgomerycountymd.gov/ABS/stores/. ABS retail stores have reinforced enhanced cleaning and disinfecting procedures with store employees to ensure the retail environment is as sanitary as possible. 
    • All in-store tastings and events have been canceled indefinitely. 
    • ABS reopened its Darnestown Liquor and Wine store on Monday, July 27. The store, located at 12155 Darnestown Road in Gaithersburg, was closed for three weeks after several employees tested positive for COVID-19.
    • Alcohol Licensing and Permit Updates
      • The ABS Alcohol Licensing and Permit visitor’s entrance will be closed to the public. Call 240-777-1999 for assistance.
      • The renewal application deadline for alcohol licenses has been postponed from its original deadline of March 31, 2020. Licensees will be notified when a new deadline is established.
      • Those wishing to submit the renewal application now, can apply online through the ABS Licensing online portal or mail a paper application with a check to LRE, 201 Edison Park Drive, Gaithersburg, MD 20878.
      • Please visit the Alcohol Beverage Services COVID-19 FAQ website for additional information. 
  • Board of Elections - Primary Election Day was held on Tuesday, June 2, 2020. The Presidential General Election Day will be held on Tuesday, Nov. 3, 2020.
    • The Maryland State Board of Elections (SBE) is communicating regularly with federal and state health agencies to monitor developments related to COVID-19. We are committed to providing the safest environment possible for Maryland voters and election workers.
    • The primary election was primarily a “ vote by mail” election. Unofficial results can be found on the State Board of Elections website.
    • Please see the Board of Elections website for more details on the primary results, how to register to vote, the general election, and more.
  • Consumer Protection  – In order to limit person to person contact and reduce the potential transmission of the COVID-19, the Office of Consumer Protection has instituted a telework and social distancing protocol for its investigators and staff. Investigations and license functions will continue but will be delayed. Consumer Protection matters will be handled via email at ConsumerProtection@montgomerycountymd.gov.
    • If you have questions about a pending investigation, contact your investigator directly by phone or email.
    • For general consumer-related inquiries, please email ConsumerProtection@montgomerycountymd.gov or contact MC311.
    • If inquiring about a licensing matter, email OCP.Licensing@montgomerycountymd.gov.
    • OCP's front desk is closed to walk-in traffic. If you need to submit documents, please mail them, email them or fax them to (240) 777-3768.
    • Investigative staff will continue working on their pending cases remotely but, investigators will not be performing site visits, inspections, and in-person meetings.
    • OCP will be able to issue and administer business registrations but there will be delays processing and issuing registrations.
    • OCP would like to alert residents to an increasing number of COVID-19 Scams reported by you, our consumers.
    • OCP has collected some useful Consumer Resources to answer many consumer questions and issues related to COVID-19.
  • Corrections and Rehabilitation  - No outside visits at any facilities, except professional visits.
  • County Attorney - The Office of the County Attorney is closed to the public.
  • Environmental Protection  – DEP offices at 255 Rockville Pike and the Executive Office Building are not open to the public. Services are still being provided through DEP staff teleworking. You can reach us through 311 (311 in the County or 240-777-0311) or through the contacts at the bottom of our COVID-19 updates page.
    • PLEASE NOTE: All County provided trash and recycling collections are on a  NORMAL schedule.
    • DEP COVID-19 webpage: https://montgomerycountymd.gov/dep/covid19/
    • Effective Friday, June 5, 2020, the Shady Grove Processing Facility and Transfer Station will resume the acceptance of yard waste and bulk waste from County residents and businesses.  Only waste generated in the County can be brought to the facility.
    • The hours of the facility will be 7:00 a.m. to 5:00 p.m. Monday through Saturday (both entrances -  Shady Grove Road and Route 355) and 9:00 a.m. to 5:00 p.m. on Sunday (Route 355 entrance only).
    • Customers using the facility must continue to practice social distancing.  Face covering is strongly encouraged for yours and our personnel safety.
  • Finance  – The Department of Finance is not providing direct cashier service and will not take cash payments until further notice. Please call 311 if you have questions.
    • The due date for the Elderly Individual and Military Retiree tax credits has been extended until June 1, 2020.
      • All applications received by April 1, 2020, will be on the July 2020 property tax bill. 
      • Most applications received after April 1, 2020, will receive a revised property tax bill after the initial property tax bills are sent in July, but the tax credits will still be for the taxes that are due in 2020.
    • Property tax payments can be made online on the Department of Finance's website. There is no fee charged to pay online using the electronic check payment type . Here are direct links to pay Real Property tax and to pay Business Personal Property tax.
    • Payments may also be made by mailing a paper check. Payments may also be made by telephone by calling 240-777-8898. Payments made online or by telephone using credit or debit cards will be charged a 2.3% service fee by the credit card processor.
    • All other items can also be paid electronically, or by mail. Please refer to your bill or citation for details.
    • The Community Action Agency's Volunteer Income Tax Assistance (VITA) program is now using a virtual tax preparation model.  Virtual VITA allows residents to use an online platform to securely upload their tax documents and have their taxes prepared for free by a certified tax preparer.  No in-person contact is required, allowing for the health and safety of staff and community members to be maintained.
      • Staff will begin scheduling virtual appointments for those who previously had their appointments cancelled due to the COVID-19 emergency. 
      • Currently, VITA appointments are only available to the 779 taxpayers with previous appointments, which were cancelled due to COVID-19. The program is rescheduling appointments for those with cancellations using a safe, "Virtual" model. Therefore, the program is closed to new clients through the summer, and is not preparing amended or back-year returns until the further notice. 
      • Please check the CASHBACK website www.montgomerycountymd.gov/CASHBACK for any updates about NEW appointments and scheduling, tax preparation and Virtual VITA requirements, and resources. One may also leave a message on the VITA information line, 240-777-1123 (MD Relay 711).
    • Transfer work - please use E-Transfer of drop off your documents with your contact information into the black mailbox in the cashier lobby. Processing of paper documents will begin after 48 hours to reduce exposure to Finance employees. The Department of Finance will contact you when the work is complete. There will be delays in processing and returning property transfer work.
    • The Finance Payroll window on the 8 th floor of the EOB will be closed. For timely processing, all tax updates should be made via Employee Self Service.  All other transactions should be submitted via the Finance Payroll email. For payroll questions, please call 240-777-8840.
  • Fire and Rescue Services - All fire stations are closed to the public until further notice.
    • All MCFRS  public education and outreach is suspended until further notice.
    • The Home Fire Safety Check program is suspended until further notice. If there is an urgent or immediate need, please contact 311 for assistance or direction.
    • The Infant & Child Car Seat Safety program has suspended all car seat events/appointments until further notice. Those caregivers whose appointments have been cancelled will be notified. For additional information, please see the Car Seat Program announcement
    • MCFRS has placed five (5) Mobile Integrated Health Cars in service between the hours of 9:00 a.m. – 9:00 p.m. The vehicles are strategically located across the County and are staffed with a BLS and ALS provider. These teams will respond to low acuity calls to assess patients and determine the most appropriate treatment and care, allowing Emergency Medical Service (EMS) transport units to remain in service and available for the most serious 911 calls.
    • The Emergency Communications Center implemented new Emergency Management Dispatch (EMD) protocols to meet current challenges, prioritize requests for service and to determine whether a 911 call concerns a person who may have signs or symptoms and risk factors associated with COVID-19. This protocol will result in improved triage of patients while ensuring the most appropriate and timely response.
    • Montgomery County Fire and Rescue Service has implemented the Maryland Institute for Emergency Medical Services Systems (MIEMSS) Viral Syndrome Pandemic Triage Protocol. This Protocol will allow EMS clinicians in identifying patients that may be appropriate to care for themselves safely at home, without transport to an emergency department.
  • General Services – DGS is performing enhanced cleaning in County buildings and employees have been informed of precautions to prevent the spread of coronavirus.
  • Health and Human Services   – DHHS will remain functional across most of its operations and will continue to provide safety-net services.
    • The Department of Health and Human Services (DHHS) will transition primarily to providing services and conducting eligibility screenings through phone, fax, online applications and email.   Regional office lobbies and other OESS eligibility lobbies will be closed to the public until further notice.   Walk-in services will only be provided in the case of emergency and/or for families with children seeking emergency shelter.  Any other individuals that come directly to any of the offices will be redirected and given the opportunity to schedule a phone interview. For additional information on phone appointments, drop boxes, applications, and more please visit the  DHHS Applications updates website .
    • Winter emergency shelters will remain open throughout the public health emergency. Additional changes may be announced at a later date. The 24/7 Homeless Information Line (240-907-2688) is staffed by trained specialists to provide information on County homeless services and shelter resources and receive reports regarding the location of individuals experiencing homelessness. Information will be forwarded to outreach partners who will attempt to locate the individual to offer support and resources. This is not an emergency response line. Emergencies should be reported directly to 911.  For COVID-19 updates visit our website.
    • The  Rental Assistance Program has extended all benefits scheduled for renewal between April 2020-June 2020, to continue through July 2020. However, documentation is still expected and can be dropped off (drop box located first floor, lobby level, north side of building) mailed to Department of Health and Human Services, Rental Assistance Program, 1301 Piccard Drive, 4th floor, Rockville, MD 20850 or emailed to RAP. Phones are still being answered for any inquiries by calling 240-777-4400. The office is NOT taking new applications. 
    • Home Energy Program applications can be by calling 240-777-4450. Paper applications, and a document drop box is also available at 1301 Piccard Drive first floor, lobby level, north side of building.   Completed applications and documentation may be placed in the drop box, mailed to Department of Health and Human Services, Office of Home Energy Programs, 1301 Piccard Dr., Suite 4200, Rockville, MD 20850 or emailed to OHEP.  Phone appointments may be requested by calling 240-777-4450. The Office of Home Energy Programs is closed to the public.
    • Applications for the Working Parents Assistance Program may by fax 240-777-1342 or sent by email to the WPA Program.
    • Housing Stabilization Services phone interviews may be requested by calling the following offices. Document drop-off stations are also available at each office location.
      • Germantown Office; 12900 Middlebrook Road; Phone: 240-777-4448; Fax: 240-777-4187
      • Rockville Office; 1301 Piccard Drive; Phone: 240-777-4550; Fax: ​240-777-4254
      • Silver Spring Office; 8818 Georgia Avenue; Phone: 240-777-3075; Fax: 240-777-3154 (the office is closed for maintenance & repair) Drop box is open.
    • In order to facilitate positive collaboration with our partners, and to provide services to a very vulnerable population, the Crisis Center will resume limited Mobile Crisis Team response beginning Monday, May 11, 2020 at 8am.  Mobile response will be limited to homeless shelters and residential rehabilitation programs but will run 24/7.  The Crisis Center remains open to provide 24/7 phone and walk-in service at 240-777-4000.
    • The  TESS Community Action Center is supporting residents through email and telephone appointments only. 
    • The  CAA VITA program and partner programs are suspended; the IRS extended its tax filing deadline to July 15. Please visit the County's Cashback website for information on free tax software and VITA
    • Outreach and home visitation programs which the exception of crisis and life sustaining services has been limited.
    • All external workshops and health promotion activities are suspended.
    • The Office of Vital Records has modified its process for issuing birth and death certificates. Please visit the  Office of Vital Records website for additional information.
    • The  HHS Immunization Program is providing immunization services at the Dennis Avenue Health Center in Silver Spring.  Call 240-777-1050 for an appointment.
    • Aging and Disability Services will transition to providing services via phone, fax, online applications, and email. DHHS strongly encourages the scheduling of telephone appointments and telephone interviews. Walk-in services will only be provided in emergencies situations. To request a telephone appointment, please call 240-777-3000. Phone lines will be open from 8:30 a.m. to 5:00 p.m. on Mondays and Fridays and from 8:30 a.m. to 7:30 p.m. on Tuesdays, Wednesdays & Thursdays.  Calls received outside of those times will be returned the next business day.
    • HIV/TB/STD clinics, Crisis Center will remain open at reduced in-office staffing. Hours may be reduced.
    • The Dental Services program is accepting EMERGENCIES only at specific locations.  Appointments are required.  Call 240-777-1875 for appointments.
  • Housing and Community Affairs - The DHCA offices are closed to visitors. Housing inspectors are handling only emergency and court-ordered inspections.  To reach a DHCA staff person:
  • Human Resources  – The OHR customer service window at the Executive Office Building is closed for walk-ins until further notice. 
    • Retiree planning and signing seminars: All future seminars are being conducted virtually. Please sign up via OHR’s training calendar. Shortly after you sign up, you will receive the following:
      • An email from Retirement@Montgomerycountymd.gov with materials related to your Employees’ Retirement System retirement benefits.
      • A Health Insurance packet from OHR sent via U.S. mail with instructions to mail the forms to OHR.
    • EEO questions and complaints: The EEO Division will not conduct any face-to-face intakes or interviews for any parties or witnesses. You may reach the EEO Compliance Division Monday through Friday during core business hours of 8:30 a.m. to 5 p.m. at Alicia.Valentin2@montgomerycountymd.gov (or 240-777-5087), Patricia.Miller@montgomerycountymd.gov (240-777-5052) or Angela.Washington@montgomerycountymd.gov (240-777-5015). If you need to file an EEO complaint, you can do so online (visit OHR’s EEO webpage).
    • Training and events: All in-person training programs and training conferences/events have been moved to virtual platforms. Current class offerings are listed in the monthly Course Calendar.
    • Mandatory trainings: These trainings are in the process of being converting to virtual platforms. Current virtual offerings include Preventing Workplace Harassment, EEO and Diversity Management for Supervisors and Managers, and Performance Management Basics.
    • Orientation: The New Hire Employee Orientation Program (NEOP) will be held virtually until further notice. OHR staff will contact new hires and notify departments with information on the virtual NEOP as soon as all specifics have been confirmed.
    • Interviews: There should be no walk-in or face-to-face interviews during this time. Virtual interviews should be utilized to deal with social distancing and the stay at home order. It is recommended that interviews be conducted through the Teams Meetings feature. In mid-May, OHR will begin offering virtual Interviewing and Selecting Employees training.
    • Testing: Job-related testing and exams have been suspended (unless other arrangements can be made). Basic level multilingual testing is being held virtually; advanced multilingual testing has been suspended and will resume once the COVID-19 crisis has ended.
    • Vendor payments and tuition assistance student reimbursements: These may be delayed as a result of all staff teleworking.
    • Core HR: The onsite office is closed for walk-ins until further notice. Employees may also send emails to Records.OHR@montgomerycountymd.gov for assistance.
    • Health Insurance Customer Care Center: OHR’s onsite Health Insurance Customer Care Center is closed until further notice. All health insurance questions should be directed to the MC311 OHR Customer Service Center by calling 240-773-6471. A team member will respond as soon as possible. Forms can be sent to the Health Insurance Team via these methods: 1) faxed to 240-777-5131, 2) mailed to Montgomery County Government, Office of Human Resources, 101 Monroe Street, 7th Floor, Rockville, MD  20850, or 3) sent via encrypted email to HITS@montgomerycountymd.gov. (For assistance encrypting documents, contact the IT Help Desk.) No questions will be handled through this email mailbox.
  • Human Rights  - The Office of Human Rights is operating on a reduced schedule until further notice with most employees teleworking at this time. 
    • To the extent possible the Office of Human Rights is continuing to respond to inquiries and emails and other official business activity. 
  • Inspector General - The Office of the Inspector General is closed to the public until further notice.
    • OIG continues to receive and respond to complaints via the Office of the Inspector General email and phone, 240-777-8240. Messages and emails are checked regularly throughout the workday.
  • Permitting Services  -  Due to the outbreak of Coronavirus (COVID-19), DPS is closed to the public, however we are open for business electronically.  DPS continues to process and issue permits electronically and process license applications.  In some cases our delivery methods have changed. Check the DPS Covid-19 webpage frequently for services and modification updates.
    • DPS Celebrates Building Safety Month with Free Deck Inspections during the May.  Call 311 or 240-777-0311 to schedule your deck inspection.
    • DPS Operations and Modifications can be viewed on the DPS COVID-19 Updates webpage.
    • Operations continue to be delivered remotely on a telework schedule. DPS encourages customers to apply and submit plans electronically. eServices is open 24/7. 
  • Planning Department  –  The Montgomery County Planning Department, part of The Maryland-National Capital Park and Planning Commission is closed to the public, but will still be open for business through online services.
    • The Planning Department of M-NCPPC announced new procedures for the development review process that will allow for planning and regulatory business to continue while following Governor Larry Hogan’s stay-at-home order. The new procedure will allow for development applicants to hold pre-submission community meetings online. This will allow the community to participate in providing comments on potential development projects in a virtual format.
    • Montgomery County Planning Board meeting on March 26 took place via a video conferencing service. Additional information can be found in the  Planning Department’s news release.
  • Police Department  - The following programs are suspended until further notice: Fingerprinting services, Police Station tours, Emergency Communications Center tours, Ride-along program, Community training and events held at the Public Safety Training Academy, and the Keeping Seniors Safe Program.
    • Obtaining police reports at the Montgomery County Police Records Division front counter located at the Public Safety Headquarters has been suspended until further notice. Residents may still obtain a police report by mail. For a collision (accident) report please follow the instructions on how to submit by mail. For an incident (burglary, robbery, etc.) report, follow those instructions to submit by mail. Residents can call the Records Division at 240-773-5330, Monday through Friday, from 8:00 am to 4:00 pm, with any questions.
    • The Police Department’s monthly vehicle auctionmonthly auction to sell abandoned and seized vehicles has reopened.
      • The next auction is scheduled for July 18, 2020.
      • This auction will be restricted to fifty attendees to ensure social distancing during the on-going COVID-19 pandemic. 
      • Potential attendees are instructed to register for the event to enhance their chances for admittance.has been cancelled.
    • The signing of Safety Equipment Repair Orders (SEROs) has been suspended until further notice. Governor Hogan signed an executive order that prevents any suspensions or cancellations to occur or action taken for un-renewed or suspended registrations or driver’s licenses until further notice.  If you have questions regarding a Safety Equipment Repair Order (SERO), email the  Maryland State Police SERO.
    • The Emergency Communications Center will be screening calls for service and referring additional calls to our Telephone Reporting Unit (TRU) in an effort to limit exposure and maintain appropriate social distancing in response to the COVID-19 situation.
  • Procurement  is open for business. Most employees are currently teleworking.
    • To encourage social distancing, business representatives are encouraged to visit the website and to access resources remotely. Staff remains available via phone and email.
    • The Procurement Open House events have been canceled until further notice.
  • Sheriff’s Office  – All eviction orders in Montgomery County are stayed for an initial period of 15 days, and subject to renewal in 15-day increments, until further notice from the Court. Additional information can be found on the  eviction website.
    • Family Justice Center  - The Family Justice Center is open and continuing to operate Monday - Friday from 8:30 a.m. - 5:00 p.m. Anyone seeking domestic violence-related assistance can call 240-773-0444 or walk-in to 600 Jefferson Plaza, Suite 500 in Rockville. During non-business hours, call the Crisis Center at 240-777-4000. In the event of an emergency situation, please dial 911.
    • Family Division  - The service of Domestic Violence Petitions, Emergency Evaluation Petitions, Peace Orders and related process remains unchanged by current events. Petitioners may continue to seek these services from the Family Division located at the Family Justice Center.
  • Transportation  - MCDOT has temporarily suspend fare collection for  Ride On bus services.
    • Ride On has further expanded services beginning July 5, 2020 to operate under the Essential Plus Service Plan in support of County Executive Marc Elrich’s Phase 2 plan to reopen the County as the COVID-19 health crisis eases.
    • The Essential Plus Service operates 53 Weekday routes, 49 Saturday routes, and 42 Sunday routes. The additional services which began on July 5, 2020 significantly expand upon the 36 routes that operated seven days a week during the Essential Services plan, with added trips on about half of the routes. Changes include:
      • Added service on 26 routes
      • Fewer route diversions
      • Time updates for ridership and traffic conditions
    • Reestablishment of Routes 2, 9, 14 and 28 included a return to service inside the Silver Spring Transit Center for the first time since December. The transit center has reopened after being closed for Purple Line construction disruptions.
    • In addition, the Bethesda Circulator and Silver Spring Van Go (Route 28) bus services have resumed to help economic recovery in the Bethesda and Silver Spring urban districts.
      • Ride On buses will not begin any service after midnight. If a bus run is scheduled to start before midnight, the bus will complete the route, including locations they serve after midnight. 
      • Please view the  Ride On Essential Plus Service Plan for additional information. 
      • Passengers on Montgomery County Ride On buses will be required to wear face coverings to board the bus. Customers who do not comply will be advised of the requirement to wear a face covering and may be directed not to board the vehicle or to exit the vehicle.
      • Passengers will be directed to board through the rear doors of the bus to limit close contact between passengers and drivers. Passengers can board through the front doors if a lift is needed to accommodate a disability or stroller.
      • Bus interiors will continue to be cleaned by the County’s Department of General Services on a nightly basis with hospital grade disinfectant. Bus filter and ventilation systems also are treated each night with a disinfectant.
    • Ride On Flex on-demand transit, a pilot program implemented in 2019 in the Rockville and Glenmont-Wheaton areas, remains suspended.
    • The Montgomery County Taxicab office will be operating by appointments only. Please call 240-777-5853 to make an appointment for taxi services and to receive up-to-date info. Wheelchair Reports can be left in the pink drop box on the 5th floor at the Executive Office Building.
    • Mobile Commuter Store operations are suspended immediately until further notice. At this time the TRiPS store in the Silver Spring Transit Center remains open.  Please check the Commuter Services website for any further updates regarding TRiPS store hours and operations
    • Call-n-Ride (CNR) Essential Delivery Service Call-n-Ride program participants may now use taxis for delivery of essential goods from grocery stores, food banks and restaurants. Program information is available online now at https://www.montgomerycountymd.gov/DOT-Transit/seniors.html#Call-n-Ride  
    • DOT has established free temporary parking at these locations:
      • Bethesda: Garage 36 - Auburn-Del Ray Garage (4910 Auburn Avenue, Bethesda, MD 20814, Entrances: Del Ray Ave and Auburn Ave).
      • Silver Spring: Garage 5/55 - Bonifant-Dixon Garage (1101 Bonifant Dr, Silver Spring, MD 20910, Entrances: Bonifant Street and Dixon Avenue).
      • Wheaton: Lot 17 - Price-Fern Lot (2320 Price Ave, Silver Spring, MD 20902, Entrances: Price Avenue).
    • Curbside parking changes have been implemented to support restaurants that will depend upon carryout, curbside pickup and deliveries and help residents.  See curbside food pickup zones with free, 15 minute parking.
    • DOT has temporarily suspended enforcement in Residential Parking Permit (RPP) zones. Enforcement of RPP zones will resume once the state of emergency or any other restrictions have been lifted.  
    • Parking sales offices in Silver Spring and Bethesda are open 7:30 a.m. to 4:00 p.m. on Tuesdays and Fridays only.
    • While Maryland's stay-at-home order is in effect, MCDOT parking customers with Parking Convenience Stickers (PCS) permits may request refunds.
      • Initiate a refund by phone at 240-777-8744 or 240-777-8770, or in person at the parking sales offices during hours of operations detailed above.
      • A full refund will be issued for refund requests made before the 10th of the month, with prorated refunds thereafter.
      • Permit stickers must be returned in person or by mail to receive the refund.
    • Street sweeping has been postponed indefinitely.

Parks

  • Montgomery Parks - Montgomery Parks is extending its closure on all indoor park facilities to the public and has cancelled most programs, field permits, classes, and events. Montgomery Parks offices are closed to the public. Montgomery Parks began the process to reopen to the public including the following amenities and programs: all outdoor tennis courts, campgrounds, driving range, and archery ranges. Restrictions were lifted from boating and fishing to allow for all recreational purposes. We continue to urge all park users to Be Smart, Do Your Part, and maintain physical distancing practices. Prior to visiting any of our parks or trails, we ask that you visit MontgomeryParks.org/COVID-19 for additional information and answers to frequently asked questions.
    • Parks are still open from sunrise to sunset.
      • Montgomery Parks has limited gatherings to 10 people.
      • Stay six feet away from others while in parks and on trails.
      • Do not touch surfaces such as park benches, water fountains and athletic equipment such as fitness stations.
      • Do not play group or contact sports including basketball, soccer, and baseball.
      • Additional information can be found on the  Montgomery Parks COVID-19 website.
    • Montgomery Parks has begun to gradually open playgrounds. It may take up to two weeks to reopen our 276 playgrounds. So, we ask your patience during this time. When playing, remember to:

      • Wear a face covering.
      • Stay six feet apart.
      • Clean your hands before and after use.
      • Park visitors are encouraged to bring their own wipes and hand sanitizer.
    • In addition:
      • Cabin John Ice Rink and Wheaton Ice Arena reopen on Monday, July 6 for individual athletic training (currently, no public skate sessions).
      • Our event centers Seneca Lodge and Rockwood Manor are accepting reservations for small bookings.
      • Indoor Tennis Centers at Wheaton Regional Park and Cabin John Regional Park will reopen on July 6 with limited hours.
      • Our Miniature Trains at Wheaton Regional Park and Cabin John Regional Park will reopen on June 27 on weekends only until July 6, beginning on July 9 the trains will run Thursday through Sunday. The carousel at Wheaton Regional Park remains closed.
      • Miniature Golf at South Germantown Park will reopen on June 27 on weekends only, with limited hours from 10 a.m.- 4 p.m. Credit card payments encouraged.
      • The Wheaton Sports Pavilion will reopen on July 6 for futsal, soccer and lacrosse.
    • Montgomery Parks will begin issuing permits for youth sports practice on local park Montgomery Parks athletic fields, specifically skill-building drills, and conditioning. The provisions for field use are in line with guidance from the Maryland Department of Health’s Interim Guidance for Limited Outdoor Youth Sports and the Centers for Disease Control and Prevention (CDC) guidelines for youth sports.
    • Montgomery Parks is expanding its open streets initiative to allow pedestrians and bicyclists to use parkways on weekends. The expansion of the program beyond Sligo Creek Parkway includes portions of Little Falls Parkway in Bethesda and portions of Beach Drive in Kensington. This provides additional space to walk, jog and bike. These sections will be closed to vehicles and open to pedestrians, bicyclists, and other park users beginning Friday mornings at 9 a.m. through Sunday evenings at 6 p.m. Note: sections of Sligo Creek Parkway will remain open to vehicles where the parkway intersects with Dennis and Maple Avenues.
      • These sections of Sligo Creek Parkway:
        • University Boulevard to Dennis Avenue
        • Dennis Avenue to Forest Glen Road
        • Piney Branch Road to Maple Avenue
        • Maple Avenue to Old Carroll Road
      • These sections of Little Falls Parkway:
        • Massachusetts Avenue to River Road 
        • River Road to Arlington Road
      • These sections of Beach Drive:
        • Knowles Avenue to Cedar Lane
        • Cedar Lane to Connecticut Avenue
  • Maryland State Parks - State parks remain open, but the governor has ordered the closure of all structures and programs that would encourage people to congregate. Additional Information can be found on the  Maryland State Park's COVID-19 website

Boards, Committees and Commissions

  • Boards, Committees and Commissions - All Board, Committees and Commissions meetings are cancelled until further notice except for the following: Quasi-Judicial BCCs, Licensing BCCs, and the Community Action Board, which may be holding meetings electronically. Please check individual listings.
  • Board of Appeals - The Board of Appeals' offices are currently closed to the public, but staff are working.  Please see  Board of Appeals remote filing instructions. Hearings and worksessions are postponed until further notice and will be rescheduled. Please email the Board of Appeals or call 240-777-6600 if you have any questions.
  • Committee Against Hate Violence  - The Committee Against Hate Violence (CAHV) usually meets on the second Wednesday of the month, from 7:00 to 9:00 p.m. The CAHV will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Commission on Remembrance and Reconciliation  - The new Commission on Remembrance and Reconciliation (CRR) has established its public meeting schedule as the fourth Tuesday of the month, from 7:00 to 9:00 p.m. The CRR will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Merit System Protection Board is operational but MSPB offices are closed to the public. All hearings have been postponed until further notice and will be rescheduled once the Board’s offices are re-opened to the public. If you wish to file an appeal with the MSPB, please do so on the MSPB website by completing the Appeal Form. Please check the MSPB website for additional information. 
  • Human Rights Commission - The County's Human Rights Commission (HRC) usually meets on the fourth Monday of the month, from 7:00 to 9:00 p.m.  The HRC will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Interagency Fair Housing Coordinating Group – The Interagency Fair Housing Coordinating Group (IAFHCG) generally meets the second Thursday of each month, from 8:30 to 11:30 a.m. The IAFHCG will not hold in-person meetings during the public health emergency but will continue to respond to inquiries, emails and other official business activity.
  • Commission for Women  – The Commission for Women are not accepting any walk-ins at this time and are assisting with information and referrals by phone only. Please call 240-777-8333 with any questions or concerns. Seminars are now being offered online. Check the Commission for Women's website for details.

Legislative Meetings

Maryland Courts

Maryland Courts - Courts and offices are closed to the public through June 5 with Judiciary operations continuing to the extent practical.  Mandatory matters shall continue to be scheduled and heard in keeping with the urgency of those matters and consistent with statutory requirements. See website for additional information.
  • District Court – The Commissioner’s office is open 24 hours every day. Please check the District Court update for additional information. The District Court is maintaining a  coronavirus updates website for additional information.
    • All  eviction orders in Montgomery County are stayed for an initial period of 15 days, and subject to renewal in 15-day increments, until further notice from the Court. Continue to check the  State's Coronavirus Stay of Eviction Orders website for additional information. 
    • You may be allowed to enter if you are a PARTY or LAWYER for the following types of proceedings: 
      • Criminal proceedings: bail review, competency to stand trial, mental health court, contempt, quarantine violations, isolation violations, search warrants, preliminary hearings 
      • Civil Proceedings: Emergency Evaluation Petition (EEP), Extreme Risk Protective Order (ERPO), Domestic Violence order (DV), Peace Order (PO), body attachments.  
  • Circuit Court – The Circuit Court is handling emergency matters only. Continue to monitor the  Circuit Court website as it will be updated daily indicating which cases are being heard. Unless your case is listed on the website, do not go to the Circuit Court for Montgomery County. Please note: some of these matters will be conducted over telephone or video connections.
    • Circuit Court for Montgomery County will be resuming some non-emergency operations on Monday, June 8, 2020. Even with the reopening, the building will remain closed to the public and attorneys, with limited exceptions, until at least June 22. Please see the Circuit Court's recent administrative order for more details.
    • If you are dropping off an emergency motion in the Dropbox outside, please call the department or the courthouse main number to let them know. Please make sure all filings are sealed in envelopes with the Department’s name on the outside.
    • The Family Law Self Help Center attorneys are available to provide limited, legal advice via telephone Monday through Friday between 8:30am and 4pm. Please call 240-777-9079 for help.
    • The License Department is closed. Gov. Larry Hogan has ordered an extension of all driver’s and business licenses, identification cards, permits and registrations that expire or are eligible for renewal during the state of emergency. As a result, they will not expire until the 30 th day after the state of emergency has been lifted.
    • The Land Records Department is closed to the public, but will be accepting new filings in front of the Maryland Ave. entrance at 10:00 a.m., 12:00 p.m., and 2:00 p.m. Monday-Friday.

Municipality Updates

Mall Updates

Governor Hogan announced all malls in the state must close until further notice. The governor has modified his order to close malls to allow access to critical services such as pharmacies and grocery stores.

Other Information

Effective immediately, Montgomery County will be following the state’s guidelines of a limit of no more than 10 people for public gatherings.  To help further slow the spread of the virus, we encourage the public to:
  • Only go out for essential travel and permitted exercise.
  • Practice physical distancing of at least six feet.
  • Do not congregate in groups of more than 10 people.
  • Wear a face covering when going out in public.
  • Wash hands frequently.
  • Stay away from others when you are sick.
  • Avoid close contact with people who are sick.
We encourage residents to visit Montgomery County Health and Human Services (See FAQ tab) for the most up-to-date information about coronavirus, including what to do if you are experiencing symptoms.


Updates will be made on the County’s website at: https://www.montgomerycountymd.gov/ and on  Facebook and  Twitter.

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