NOTE: For information on the job of Public Safety Communications Specialist (9-1-1- Call Taker and Dispatcher), click here.


The Emergency Communications Center (ECC) - 911 Call Center

Bill Ferrett
i, Director

The personnel of the Montgomery County, Maryland, 9-1-1 Emergency Communications Center (ECC) are the “1st of the First Responders” whom the public typically has first contact with in times of emergency.

The mission of the Montgomery County, Maryland, 9-1-1 Emergency Communications Center is to deliver quality public safety communications services in an efficient and courteous manner to the general public, the County’s public safety responders, and the allied local, state, and federal public safety agencies that we serve.

The center is the primary public safety answering point for all of Montgomery County, Maryland, as personnel answer and process 9-1-1 and non-emergency line calls (301-279-8000) from the public seeking assistance for public safety-related issues handled by police and/or fire or medical services within the County.  In the event English is not a caller’s first language, interpretation services may be utilized to facilitate call processing.  The center also serves our public safety responders with the same high level of professionalism when providing dispatch services for law enforcement, fire, and EMS units.  


Montgomery County residents can Make the Right Call by using:

  • 9-1-1 only for emergencies,
  • 301-279-8000 only to report non-emergencies, and
  • 3-1-1 for general Montgomery County government information.

Having a better understanding of when to call each of these three important phone numbers will help ensure that your specific need is most effectively met.

Click here for more information on making the right call