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   Montgomery County Department of Transportation
   Office of the Director  


Division of Transit Services


Carolyn Biggins

Carolyn Biggins, Chief

Division of Transit Services Mission

Provide an effective mix of public transportation services in Montgomery County.

Types of services provided:

For specific information on the Ride On bus system, Taxi management, and Special Transit services please see the Ride On and Transit Services weppage. For specific information on Commuter Services, Ridesharing, and Transportation Management Districts please see Commuter Services webpage.

Organization and Contacts

The Division of Transit Services is composed of seven sections, three focused generally on the operation of the Ride On bus system, and the others handling alternate transportation matters, such as carpooling, taxi regulation and senior and disabled transportation.

Operations Section
Dan Hibbert,  Chief ---- 240-777-5800

Management Services Section
Darlene Flynn, Chief --- 240-777-5800

Customer & Operations Support Section
Howard Benn, Chief --- 240-777-5800

Commuter Services Section
Sandra Brecher, Chief --- 240-777-8380

Medicaid and Special Transportation
Samuel Oji, Chief -- 240-777-5800

Operations Planning
Philip McLaughlin, Chief -- 240-777-5800

Security, Safety & Training Section
Jeff George, Chief --- 240-777-5855

Contact info:

Please contact MC311 for service requests or concerns by calling 311 (240-777-0311 if out of the area) Monday - Friday, 700 am - 700 pm or visiting the MC311 website anytime.

See our Contact MCDOT page for contact info regarding specific services provided by the Division of Transit Services.




For any MCDOT service request or complaint, call 311
When dialing outside of the county, call 240-777-0311 or submit via their website.

For website comments or to report website problems or broken links, please email us. This email address does not handle service requests or complaints.

 Director's Office · Montgomery County Department of Transportation
101 Monroe Street, 10th Floor · Rockville, Maryland 20850 ·
· telephone: 240-777-7170 · fax: 240-777-7178 ·