Ride On Real Time: UPDATE March 12, 2014
The Ride On Real Time smartphone app has undergone a functional upgrade to enhance its usefulness and eliminate known bugs. The Apple version of the software was released March 4th while the Android version was released in February. Please download the latest version.
Ride On provides data for the multitude of apps out there that have been written for real time bus arrivals. We are conducting an evaluation of these apps for ease of use and best features/functions. These third party apps (e.g. The Transit App, Roadify, Hop Stop) can be found in Apple’s iTunes store and the Android Marketplace. These apps, as does Ride On Real Time, include information on Ride On, Metrobus, and sometimes rail systems as well. They usually show when buses are real time or scheduled.
Notice of Public Hearing on Proposed Ride On Fare Charges (Starting July 1, 2014)
The Council hereby notifies the general public that it will receive testimony on potential changes to transportation fees, charges and fares on April 22, 2014. The proposed fare changes will keep the County fares in line with the regional fares set by the Washington Metropolitan Area Transit Authority (WMATA). WMATA has advertised for public comment a wide range of fares that it will consider for its FY15 budget. Public comment on the proposed changes for Ride On fares is solicited on April 22, 2014 at 1:30 pm, Council Office Building, 100 Maryland Avenue, 3rd floor hearing room, Rockville, Maryland, for the following changes in fares:
- Proposed decrease of cash or token fare from $1.80 to $1.75
- Proposed increase of regular SmarTrip fare from $1.60 to $1.75
- Proposed increase of regular Express Route 70 SmarTrip fare from $3.65 to $4.00
- Proposed increase of Metrorail-to-Ride On bus fare with transfer with SmarTrip from $1.10 to $1.25
- Proposed increase of Metrorail-to-Route 70 transfer with SmarTrip from $3.15 to $3.50
- Proposed increase of Local bus-to-Route 70 transfer with SmarTrip from $2.05 to $2.25
- Proposed increase of Weekly or monthly pass transfer to Route 70 from $2.05 to $2.25
- Proposed increase for U-Pass students riding express bus Route 70 from free to $2.25
- Proposed decrease of Senior/Disabled cash/token fare on local bus from $0.90 to $0.85
- Proposed increase Senior/Disabled SmarTrip fare on local bus from $0.80 to $0.85
- Proposed increase of Senior/Disabled Metrorail-to-Ride On bus with SmarTrip from $.30 to$ .35
- Proposed increase of Senior/Disabled SmarTrip fare on Express Route 70 from $1.80 to $2.00
- Proposed increase of Senior/Disabled Local bus-to-Route 70 transfer with SmarTrip $1.00 to $1.15
- Proposed increase of Senior/Disabled Weekly or monthly pass transfer to Route 70 from $1.00 to $1.15
- Proposed increase in Kids Ride Free hours from M-F 2pm to 7pm to M-F 2pm to 8pm
Individuals and representatives of organizations who would like to speak at the public hearing are requested to call 240-777-7803 on or before April 21, 2014 by 12 noon to register to speak. Please provide a name, address, telephone number, and organization, if any. Sign language interpreter services will be provided only upon request with notice as far in advance as possible but not less than 72 hours prior to the date of the hearing. Large print format is also available upon request. Comments may be written, faxed or e-mailed on the proposed Ride On Fare Changes to the Montgomery County Council by the close of business on May 1, 2014.
Send your comments to:
Montgomery County Council, 100 Maryland Avenue, Rockville, Maryland 20850
(240) 777-7900 (voice) / (240) 777-7888 (fax) / (240) 777-7914 (TTY)
Give & Ride: Sunday, April 6, through Saturday April 12, 2014
Ride On bus passengers can help needy families and receive a free bus ride by donating canned or nonperishable food during Ride On's annual food drive. Riders who donate will ride free during Give and Ride from Sunday, April 6, through Saturday April 12, 2014. During the week, food collection bags will be placed near the fare boxes on all Ride On buses.
The donated food goes to Manna Food Center, Montgomery County's food bank.
Many of Manna's clients who have health problems such as diabetes or high blood pressure would appreciate healthful selections that fit into their food plans. Items such as whole grains pasta and low salt or low sugar foods are good choices. For more ideas, see this list.
Click here for a flyer.
Are You a Fan of Public Transit?
Ride On is looking for 12 volunteers to serve for two years on its Transit Advisory Group. If you are a committed Ride On user, a resident of Montgomery County and interested in serving, send your letter, email or fax by close of business on Tuesday, April 15, 2014. Please include the following information in your letter of interest:
Name, Home Address, City, State and Zip
Day and Evening Telephone Numbers
How long You Have Used Ride On
How Often You Use Ride On
What Contributions You Can Provide to the Transit Advisory Group
Background Information About Yourself
Please send your information to:
Division of Transit Services, Transit Advisory Group, 5th Floor
101 Monroe St. Rockville, MD 20850
Click here for a flyer in English and Spanish
Ride On to Change Schedules on Two Routes Starting Monday, January 13, 2014
These two Ride On Routes will have changes effective Monday, January 13, 2014:
Route 94 NEW SERVICE Clarksburg to Germantown MARC Rail Station
This new route connects Clarksburg to MARC Commuter Service providing service to stations such as Rockville, Silver Spring, and Washington, D.C. The new “Meet the MARC” Route 94 has 10 stops in Clarksburg and provides connections at the MARC Germantown station. See timetable and map of the route.
Route 96 Grosvenor to Rock Spring Park and Montgomery Mall
Minor adjustments were made to the trips that had operated between 7:54 and 8:18 AM departing Grosvenor Metro. Here is the timetable.
Improvements to SmarTrip for Ride On riders
Two changes are coming to Ride On and Metrobus fareboxes beginning today that are intended to make the boarding process a bit faster for bus riders.
For passengers adding value to their SmarTrip card aboard the bus, the first change means it will only take two taps to complete the process versus three previously. On the first tap, passengers can add value. On the second tap, the farebox will add the value to the card and deduct the bus fare in one step. Safeguard features have been added so that riders are not overcharged if they accidently tap their card after adding value, or if they pay their fare first and then add value on board.
The second improvement is a new tone that will sound if a rider's SmarTrip card has less than $1.60 in stored value remaining. The low balance warning tone is intended to remind passengers to add value before they take their next trip to minimize boarding delays.
Riders are encouraged to add value to their SmarTrip cards at Metrorail stations, regional transit stores, select retail locations or the most convenient option, by signing up for Auto Reload at wmata.com/autoreload.
Detour on Route 48 and 59
Beginning January 13, 2014 through Thursday, January 16, 2014 Southlawn Lane between Gude and N. Horner will be closed because of construction from 8 PM until 5 AM. Routes 48 and 59 will have to detour. See maps. We apologize for any inconvenience.
Special Limited Schedule On Christmas Eve, Tuesday, December 24, 2013
So that our operators may spend time with their families on Christmas Eve, Ride On will limit late evening service. Trips scheduled to depart from the terminal at 10:01 PM or later will NOT operate. For more information, including the last trips operated, click here for a flyer in English and Spanish.
Important Information on Schedules for:
- Veterans Day - Monday, November 11, 2013
- Martin Luther King, Jr. Day - Monday, January 20, 2014
- Presidents' Day - Monday, February 17, 2014
On the above holidays, Ride On will operate a modified holiday schedule on these Federal holidays when ridership is far less than a normal weekday. Because we understand that some riders who work for other employers still need to get to work or to other destinations, we will be operating service on every route. Schedules will include fewer trips during the day, but service starts and ends at approximately the same time as a weekday schedule.
Operating the modified holiday schedule more accurately matches service with actual ridership on those holidays, therefore saving costs while also helping the environment.
Click here to view detailed special holiday schedules by route.
Ride On to Modify Some Bus Schedules Starting October 20, 2013
Beginning Sunday, October 20, Ride On will make modifications to its bus schedules on certain routes. Many of the changes involve only minor time adjustments so that bus schedules more closely match actual travel times in traffic.
Changes to the routes are shown below:
Route 1 - Additional service in the afternoon. Also new routing towards Silver Spring from the Rosemary Hills neighborhood along 16th Street, Spring Street and Second Avenue instead of East West Highway. Trips toward Friendship Heights will continue to leave downtown Silver Spring by way of East West Highway.
Route 2 - Fewer trips on weekdays and schedule departure time adjustments on weekends. The Walter Reed Annex will be renamed the Fort Detrick Annex. In downtown Silver Spring, the Route 2 bus will be boarded at Bay Z on Bonifant Street rather then Bay E on Wayne Avenue.
Route 4- Service will operate along Linden Lane rather than Brookville Road.
Route 6- Schedule departure time adjustments
Route 9 - Schedule departure time adjustments and more service at the beginning and end of the day
Route 10 - Additional afternoon weekday service
Route 11- Afternoon schedule departure time adjustments
Route 15 - Service reductions in the off-peak direction on weekdays, after 7 p.m.and on Sundays
Route 16 - Minor schedule departure time adjustments in afternoon weekday service
Route 17 - Minor schedule departure time adjustments in morning service
Route 19 - Minor schedule departure time adjustments
Route 20 - A slight reduction in midday trips
Route 24 - Schedule departure time adjustments
Route 42 - Service extended to Boiling Brook Parkway
Route 46 - Minor schedule departure time adjustments on Saturday and Sunday
Route 49 - Modest schedule departure time adjustments in the morning rush hour schedule
Route 55- Additional service during rush hour and midday between the LakeForest Tranist Center and Rockville Metro Station
Route 56 - More service to and from Edison Park
Route 59 - Add a small number of trips, adjust the late night schedule departure times and modify Walker's Choice service
Route 61- Minor schedule departure time adjustments
Route 70 - Adjust schedule departure time during rush hour and add more service at the beginning and end of the day
Route 81- Routing change at White Flint Metro Station. Riders will exit at east side of Route 355. No schedule changes.
Route 90 - Minor schedule departure time adjustments
Route 94 - Eliminate "Meet the MARC" service between the Kingsview Park and Ride Lot and Germantown MARC train station because of low ridership. The last day of service is Friday, October 18, 2013. New "Meet the MARC" service is being proposed for Clarksburg beginning in January.
Route 96 - Expand service area at midday on weekdays in Rockspring Business Park with somewhat fewer trips
Route 98 - Schedule departure time adjustments. Add more service to the Soccerplex Stadium at the beginning and end of the weekend days
Route 100 - Minor reduction in number of trips. Add trip at 4:45 a.m. going towards Shady Grove Metro
The new timetables are available on Ride On's website http://www.montgomerycountymd.gov/DOT-Transit/routesandschedules/rideonroutes.html
Ride On to Hold Forum on Proposed Changes to Routes 83 and 94
Montgomery County hereby notifies the public and other interested parties that a public forum will be held on Thursday, September 26, 2013, starting at 6:30 p.m. and ending after the last speaker at the Upcounty Regional Center, located at 12900 Middlebrook Rd, Germantown, MD.
Ride On is a community-oriented transportation service, providing convenient and accessible public transportation service to the residents of Montgomery County. As part of our continued goal to provide the best transit service possible, we are proposing the following changes/additions to service:
Route 83 - Extend existing service to future Holy Cross Hospital - Germantown.
The existing Route 83 goes between Germantown Transit Center and Milestone Park & Ride Lot via Dorsey Mill with some service to Germantown MARC Station. To serve the future Holy Cross Hospital-Germantown, the route will be extended from its current routing along Observation Drive through Montgomery College/Germantown to the Hospital.
Route 94 – Meet the MARC.
In order to address a greater demand in the Upcounty region and to connect with MARC commuter train service to Rockville, Silver Spring and Washington, DC, a new routing of the Route 94 Meet the MARC is being proposed to serve residents of the Clarksburg community. The new Route 94 will originate in the morning in Clarksburg and operate via Clarksburg Rd., Snowden Farm Pkwy., Little Seneca Pkwy., Meadow Mist Rd., Skylark Rd., Ridge Rd., Father Hurley Blvd., Dawson Farm Rd., Liberty Mill Rd. and end at the lower level of Germantown MARC Station. The last day of service for the existing Route 94 will be Friday, October 18, 2013.
Individuals and representatives of organizations who would like to speak at the public forum are requested to furnish in writing, on or before September 23, 2013, their name, home address, telephone number, e-mail address and organization to Division of Transit Services, Ride On Public Forum, 101 Monroe Street, 5th Floor, Rockville, Maryland 20850.
Comments may be written, faxed or e-mailed on the proposed service additions to the Division of Transit Services by October 3, 2013.
Route 38 Routing Changes Sunday, June 9, 2013
We appreciate all of the written and oral feedback received in response to the proposal for alternative routing on the Route 38 submitted to the public for comments in March 2013. We also want to thank the residents, and especially the speakers who attended our Public Forum held on Wednesday, April 17, 2013.
After careful review and consideration, Ride On has decided to implement the proposed routing change to the Route 38 shown below. The change will become effective on Sunday, June 9, 2013. When timetables are completed, they will be available online and in Metrorail stations. The actual times for the schedules of Route 38 will stay the same as before.
The new routing of the Route 38 will be as follows:
All buses will turn off Veirs Mill Road at Claridge Road, travel along Medway Street, Judson Street, Parker Avenue, and Newport Mill Road, and then continue along Veirs Mill Road to Wheaton or White Flint Stations.
NOTE: This routing has been reversed from the original proposal to more safely serve the neighborhood.
Schedule Change Effective Sunday, May 5, 2013
The following routes will have minor time changes effective May 5, 2013:
New Youth Cruiser SmarTrip® Card Now Available for Ride On Customers 18 and Under
Ride On is now offering a new Youth Cruiser SmarTrip® card for customers 18 years of age and under. Stored value can be added to the card for usage on Metrorail, Metrobus and other transit agencies that accept SmarTrip® cards.
Ride On youth passengers will be able to add their monthly Youth pass to the new Youth Cruiser SmarTrip® card. The Youth Monthly pass provides kids unlimited rides for only $11 a calendar month on Ride On only, a significant savings over regular fares. A special Youth summer pass provides unlimited rides from June 1 through August 31 for $18. The summer pass can be purchased starting May 16 until July 31.
Proof of age and County residence is required to obtain a Youth Cruiser SmarTrip® card. Riders must obtain the card in person and will be required to register it.
The Youth Cruiser SmarTrip® Card can only be obtained at:
Effective Sunday, January 13, 2013, Ride On Will Be Making Route Changes or Additions
Changes will be made to the following routes:
Routes 2, 9, 17, 33, 34, 38, 42, 47, 51, 52, 53, 56, 58, 61, 70, 71, 76, 78, 79, 98 and the Saturday Z2
Click here for more information in English
Click here for more information in Spanish
To see timetables with the new schedules, go to the Routes and Schedules page and click on your route
Ride On Customers Can Load Monthly Pass Onto SmarTrip® Cards
Ride On passengers will be able to load monthly passes onto their SmarTrip® cards beginning with December's monthly pass. The $45 monthly pass provides customers unlimited rides on Montgomery County Ride On buses for an entire calendar month. Paper passes are being phased out and will no longer be available after January 31, 2013.
Starting November 16, monthly passes can be loaded onto SmarTrip® cards either in person or online. When adding value online, customers have the option of purchasing monthly passes automatically. The automatic monthly pass value is then added to a purchaser's card seven days before the end of every month.
Customers who prefer to add the monthly pass value to a SmarTrip® card in person, may do so at the following locations:
Ride On passengers with monthly passes who use the express Route #70 will be charged an additional $2.05 for each trip that will automatically be deducted from their SmarTrip® card.
A monthly pass purchased the 1st through the 15th of any month is active for the month in which it was purchased. If the pass is purchased the 16th through the end of the month, the pass will be valid for the following month.
The Ride On monthly pass represents a 43% savings over paying cash fares on regular Ride On routes. Information about the monthly pass is available here.
SmarTrip® card users are encouraged to register their SmarTrip® card online, so that the stored value won't be lost if the card is misplaced. Customers can manage SmarTrip® information online, including viewing their card balance and usage history, adding multiple cards to their account, reporting a lost card, requesting a replacement card or transferring the balance to another registered card.
Ride On Needs Volunteers to Test the Monthly Pass on SmarTrip®
We are testing the passes for use during September and October. If you take Ride On and would like to be part of the pilot, call one of the locations below:
Your SmarTrip card must be registered with the SmarTrip Customer Service Center and cannot have a negative value. You can begin purchasing the test Monthly Pass August 16, 2012. Detailed instructions with guidelines, as well as the registration form for the pilot will be provided when you visit the TRIPs Stores or the Montgomery County Treasury Office.
The cost of the Ride On Monthly Pass is $45 and the pass becomes active September 1, 2012. Remember the Ride On Monthly pass is good on Ride On only, not Metrobus.
Streetlight Not Working at Your Stop?
Click here to report a streetlight that isn't working.
Seniors (age 65 years) now have a new Senior SmarTrip card that may be used to ride free on Ride On buses and some Metrobuses in Montgomery County from 9:30 am to 3 pm weekdays.
Ride On is committed to the safety of all our passengers especially children. It is important for everyone to understand some simple safety tips for riding on Ride On. Please review these safety tips and enjoy the ride!
Please help us keep you safe. If you see anything suspicious, please let your bus operator or station manager know or call 800-492-TIPS (8477). Transitwatch Brochure
Subscribe to Ride On Subscriptions and you will be notified via email about the service changes or promotional programs which benefit our daily riders.
You can sign up or remove your email address here. You will find the 'Ride On Services' option under the 'Transportation Services' category near the bottom of the page when you create a new, or update an existing account.
Order Call-N-Ride Coupon Online now available-This Montgomery County program provides subsidized taxi trips for low-income persons with disabilities and seniors.
To be eligible for the Call 'N' Ride Program, you must be low income, at least 67 years of age or disabled.
Buy Tokens or Passes?
Where can I buy Ride On or Metro passes or Tokens?
- TRiPS Commuter Store: 8413 Ramsey Avenue, Silver Spring (Monday through Friday, 7 a.m. to 5 p.m (240-773-8747.)
- TRiPS Commuter Store: 17 Wisconsin Circle, Friendship Heights (Monday through Friday, 10 a.m. to 6 p.m. (240-773-8747)
- Montgomery County Division of Treasury: 255 Rockville Pike, L-15, Rockville, (Monday through Friday, 8 a.m. to 4 p.m. (240-777-8930)
- Passes and stored value can be loaded onto Youth Cruiser SmarTrip® cards either in person or online at SmarTrip.com. Through their online account, customers have the option of automatically purchasing Youth monthly passes for their Youth Cruiser SmarTrip® Card, which is then added to a purchaser's card seven days before the end of every month. Purchase the Youth Monthly passes or add value to the Youth Cruiser SmarTrip® card in person at the following locations:
- TRiPS Commuter Store: 8413 Ramsey Avenue, Silver Spring (Monday through Friday, 7 a.m. to 5 p.m. 240-773-8747)
- TRiPS Commuter Store: 17 Wisconsin Circle, Friendship Heights (Monday through Friday, 10 a.m. to 6 p.m. 240-773-8747)
- Montgomery County Division of Treasury: 255 Rockville Pike, L-15, Rockville, (Monday through Friday, 8 a.m. to 4 p.m. â€“ 240-777-8930)
- Certain Giant Food stores in Montgomery County
- Certain CVS Pharmacy stores in Montgomery County
- Zodiac Stores in Gaithersburg and Wheaton
- Check Cash Depot and Money Express in Gaithersburg
- Youth Cruiser Terms and conditions Brochure
- Youth Cruiser FAQ En Espanol
- TRiPS Commuter Store: 8413 Ramsey Avenue, Silver Spring (Monday through Friday, 7 a.m. to 5 p.m.)
- TRiPS Commuter Store: 17 Wisconsin Circle, Friendship Heights (Monday through Friday, 10 a.m. to 6 p.m.)
- Montgomery County Division of Treasury: 255 Rockville Pike, L-15, Rockville, (Monday through Friday, 8 a.m. to 4 p.m.)
- Some Giant Food and CVS Pharmacy stores in Montgomery County. A full list of participating retail outlets is available online.
- Passes for two consecutive months may be loaded onto a SmarTrip® card at one time. Customers should be aware that, once purchased, the two-month period for which the pass is active cannot be changed.
TRiPS Store 240-773-8747
- Silver Spring - 8413 Ramsey Avenue
- Friendship Heights -17 Wisconsin Circle
- For Hours and Directions
- Montgomery County Treasury (255 Rockville Pike, L-15) in Rockville at 240-777-5867
- In person at these locations through out the County
- Online with Ride On, Metro
For any MCDOT service request or complaint, call 311
When dialing outside of the county, call 240-777-0311 or submit via their website.
For website comments or to report website problems or broken links, please email us.
This email address does not handle service requests or complaints.
Transit Services · Montgomery County Department of Transportation
Questions/Comments · Inside Montgomery County dial 311 · TTY: 301-251-4850
Outside Montgomery County dial 240-777-0311