We’re here for you during this challenging time

As the world works together to prevent the spread of COVID-19, we want to highlight several operational changes MCFRS has implemented in preparation for the possibility of an increased demand for services as a result of the COVID-19 pandemic. Each day we are learning new things about the pandemic. MCFRS continues to work closely with the CDC, state partners and health officials to quickly identify cases of COVID-19 and take the appropriate actions to ensure the safety of our patients, first responders and public safety team. COVID-19 is rapidly evolving and we will continue to incorporate the most up-to-date guidance in our planning and preparation efforts.

• On March 27, 2020 MCFRS placed several Mobile Integrated Health cars in service between the hours of 9:00 am – 9:00 pm. Currently, three vehicles are strategically positioned in the County and are staffed with a BLS and ALS provider. These teams will respond to low acuity calls to assess patients and determine the most appropriate treatment and care, allowing Emergency Medical Service (EMS) transport units to remain in service and available for the most serious 911 calls.


• Montgomery County’s 911 Emergency Communications Center (ECC) is a vital link between the public, government services and first responders. On March 27 ^th ECC implemented new Emergency Management Dispatch (EMD) protocols to meet current challenges, prioritize requests for service and to determine whether a 911 call concerns a person who may have signs or symptoms and risk factors associated with COVID-19. This protocol will result in improved triage of patients while ensuring the most appropriate and timely response.

Get the latest public health information from CDC: https://www.coronavirus.gov

Get the latest research information from NIH:  https://www.nih.gov/coronavirus