Practice Enhancement Team

The Practice Enhancement Team (PET) is a coordinated process that supports DHHS program managers and which ensures investments in advanced integrated technologies, data systems and innovative analytical tools inform management on efficient program practices.

The cross-departmental partnership between the Office of the Chief Operating Officer (OCOO) and Planning, Accountability and Customer Service (PACS) works with managers and staff to assess effective business practice processes and utilization of enterprise technology solutions, such as the NextGEN electronic Health Records (eHR) system and the electronic Integrated Case Management (eICM) to maximize resources, performance and outcomes.

The Practice Enhancement Team is comprised of DHHS experts from Practice Management, Medical Records, Finance, Information Technology, and PACS who apply a structured review process to aspects of the NextGen eHR/ ePM business practices.

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