Office of Consumer Protection

The mission of the Office of Consumer Protection (OCP) is to administer and enforce consumer protection laws prohibiting unfair and deceptive business practices in order to ensure integrity in our marketplace for consumers and businesses. OCP investigates and attempts to resolve consumer complaints including home sales and improvements; automobile sales and repairs; towing and other consumer transactions.

Department Performance Measures

Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:

• identifiable costs for budgeting purposes
• a clear public purpose and measurable results, and
• clear lines of accountability for its performance and financial management

The following are the performance measures for programs within the Office of Consumer Protection. In our performance framework there are three categories of measures:

• How much did we do? (quantity)
• How well did we do it? (quality)
• Is anyone better off? (effect or impact)

Approved Budget

Click on the chart below to explore how the Office of Consumer Protection is funded.