Notice to Clients

 
The Montgomery County Department of Health and Human Services (DHHS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex in the administration of its programs and activities;
 
DHHS does not exclude or treat consumers differently on the basis of race, color, national origin, age, disability or sex;
 
DHHS provides appropriate auxiliary aids and services to people with disabilities to communicate effectively with staff.  These aids include qualified sign language interpreters and written information in other formats, free of charge and in a timely manner, when such aids and services are necessary;
 
DHHS provides language assistance services when necessary, including translated documents and oral interpretation, free of charge and in a timely manner, to people whose primary language is one other than English to provide meaningful access to services.
 
 If assistance is needed, please contact Ms. Nicole Lyles, Connector Entity Office Services Coordinator at Nicole.Lyles@montgomerycountymd.gov or at 240-773-1231 (office).

If you believe DHHS has failed to provide requested services or discriminated on the basis of race, color, national origin, age, disability or sex, you can submit a grievance by email to Ms. Joy Page, DHHS Policy & Operational Risk Manager at Joy.Page@montgomerycountymd.gov.  Ms. Page may be reached at 240-777-3247 (office) if assistance is needed in filing a grievance.
 
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) electronically through the OCR Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail at:
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 21201
 
Complaint forms are also available at https://www.hhs.gov/ocr/complaints/index.html
 
Additionally, OCR may be reached at 1-800-368-1019; 1-800-537-7697 (TTD Number)