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Office of Consumer Protection

Do Not Call List

Are you tired of getting unwanted telemarketing calls? The Federal Trade Commission (FTC) is responsible for the National Do Not Call Registry that was created to help manage telemarketing calls. Telemarketers are required to search the Do Not Call Registry every 31 days and remove registered numbers from their calling list.
You can register for the Do Not Call List online or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register.  You may also place your cell phone number on the Do Not Call Registry.  Registration is free.

Once your number has been on the registry for 31 days, most telemarketing calls will stop.  However, some calls are not covered; you may still get:
  • Calls from/or on behalf of political organizations, charities, and telephone surveyors
  • Calls from companies with whom you have an existing business relationship.  A company may call you for 18 months after you make a purchase or three months after you submit an inquiry or application
  • Calls from companies you have given permission to call

If your number has been on the registry for at least 31 days and a telemarketer calls, file a complaint  with the FTC or the Federal Communications Commission (FCC). You'll need to provide the date of the call and the phone number or name of the company that called you.  You can also file a complaint with our office if the calls are originating from a spoofed County or State telephone number.
 

Spoofing & Robocalls

"Spoofing" occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. 

Under the Truth in Caller ID Act, FCC rules prohibit any person or entity from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongly obtain anything of value.  If no harm is intended or caused, spoofing is not illegal.  Anyone who is illegally spoofing can face penalties of up to $10,000 for each violation.  In some cases, spoofing can be permitted by courts for people who have legitimate reasons to hide their information, such as law enforcement agencies working on cases, victims of domestic abuse or doctors who wish to discuss private medical matters.

If you receive a call and you suspect caller ID information has been falsified, or you think the rules for protecting the privacy of your telephone number have been violated, you can file a complaint with the FCC.

"Robocalls" are unsolicited prerecorded telemarketing calls to landline home telephones, and all autodialed or prerecorded calls or text messages to wireless numbers, emergency numbers, and patient rooms at health care facilities.  The FCC adopted new rules to allow voice service providers to proactively block certain types of robocalls, e.g., from numbers that cannot make outgoing calls.

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