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Office of Consumer Protection

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Eric S. Friedman , Director 
T: 240.777.3636
Supervisor: Chief Administrative Officer

Marsha F. Carter, Management and Budget Specialist
Manages office resources including finance and human resources.  Special assistant to the Director. 
T: 240.777.3686 
Supervisor: Eric S. Friedman

Shaun M. Carew , Patient Advocate
Handles disputes related to the emergency medical transportation reimbursement process, general consumer medical billing and collection issues.  Serves as executive assistant to OCP’s senior management team.
T: 240.777.3722
Supervisor: Eric S. Friedman

Tracy Rezvani , Programs Administrator
Supervises all investigative, administrative and licensing programs and initiatives, including consumer education/community outreach and technology. Serves as OCP's Business Liaison. Farsi speaking.
T: 240.777.3774
Supervisor: Eric S. Friedman

Lorena C. Bailey, Investigator
Special projects and Executive Director complaints.  Domestic Workers Initiatives Coordinator (Bill #2.08). Specializes in consumer issues affecting the Hispanic and Latino communities.  Spanish speaking.
T: 240.777.3781
Supervisor: Tracy Rezvani

Michelle Escobar , Investigator
Specializes in consumer housing and general issues, including home improvements, trade services and repairs, new homes and warranty issues. Spanish speaking.
T: 240.777.3742
Supervisor:   Tracy Rezvani

Sharon B. Margolis, Investigator 
Specializes in legislation and special investigation projects as assigned by senior management staff. Handles consumer automotive, sales, finance, advertising, and repossession issues. Estimated Property Tax Disclosure Initiative Coordinator (Bill #24.07).  Coordinates press events and issues press releases for the Office. Serves as associate Resource Investigator to staff.
T: 240.777.3696
Supervisor:   Tracy Rezvani

Joy Matthews, Investigator
Specializes in consumer automotive, furniture and other retail issues.  Serves as associate Resource Investigator to staff.
T: 240.777.3726
Supervisor:   Tracy Rezvani

Douglas Numbers, Investigator
Specializes in consumer automotive issues involving body repairs and allegations that new and/or used vehicles were damaged and repaired prior to purchase from dealerships. Also handles impound towing, moving and internet sales and scams.
T: 240.777.3675
Supervisor :   Tracy Rezvani

James V. Parks, Investigator
Specializes in consumer automotive repair and sales issues. Handles unlicensed automotive dealer activity complaints.   ASE 
Master Automobile Technician.
T: 240.777.3740
Supervisor:   Tracy Rezvani

Kevin Simpson , Investigator
Specializes in consumer housing and general issues, including home improvements, trade services and repairs, new homes and warranty issues.  Staff to the Board of Registration for Building Contractors.
T: 240.777.3635
Supervisor:   Tracy Rezvani

Bernardo S. Vega, Investigator
Specializes in automobile, consumer service contracts, home improvement, towing, utilities complaints. He also assists on all consumer issues affecting the Hispanic and Latino communities. Spanish speaking.
T: 240.777.3780
Supervisor:   Tracy Rezvani

Peggie J. Broberg , Office Manager
Specializes in providing advanced office and administrative support to the Director, management staff and Small Business Licensing Program.  Processes vendor payments.  Coordinates OCP's investigative case files and charging documents.
T: 240.777.3649
Supervisor:    Tracy Rezvani

Jihan Hassan , Administrative Specialist 
Provides administrative assistance to the Small Business Licensing Program. Processes vendor payments and maintains all business financial records. Arabic speaking.
T: 240.777.3732
Supervisor: Tracy Rezvani

Diana Ruiz, Consumer Services Assistant
Specializes in providing prompt customer service. Assists the public concerning available services and programs provided by the Office of Consumer Protection. Collects and disseminates referral and resource information for OCP.  Spanish speaking.
T: 240.777.3663
Supervisor:   Tracy Rezvani


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