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Office of Consumer Protection

Volunteer Program

The mission of our office is to enforce consumer protection laws prohibiting unfair and deceptive business practices in order to ensure a fair marketplace for consumers and businesses.  Activities include complaint resolution, law enforcement, education, legislation, advocacy, licensing, and outreach.  

OCP provides volunteers and interns an opportunity to work in a professional and friendly environment; learn about consumer rights; build your resume and share your skills. 

We are seeking volunteers who can assist investigators with cases, provide office support, complete special projects, work with our commissions and boards, and who are dependable. We offer five (5) volunteer programs:

  1. Office Assistant  Participants in our Office Assistant program assist OCP with general administrative duties including receptionist duties, and light typing; and special projects including research assignments as appropriate.  We require a minimum commitment of four (4) hours per day two (2) days per week.
  2. Investigator Aide  Volunteers in our Investigator Aide program assist OCP investigators by reviewing consumer complaints, drafting letters, and attempting to resolve consumer disputes.  We require a minimum commitment of four (4) hours per day two (2) days per week.  Applicants should possess proficient writing and analytical skills.
  3. Bilingual Volunteer  Volunteers in our Bilingual Volunteer program assist Spanish speaking consumers with questions or complaints regarding car repairs/sales, home improvement, retail sales, credit problems, deceptive advertising and a variety of other consumer transactions.  Proficient oral and written translation abilities are required.  We also require a minimum commitment of four (4) hours per day two (2) days per week
  4. College Interns  Volunteers in our College Intern program can receive college credit if approved by their school.  The intern will receive training on consumer protection laws, investigative techniques, and business procedures.  Intern will complete special projects as assigned.  Internships are available during the school year, including summer session.
  5. High School Student Intern (MCPS SSL Approved)  Participants in our High School Student Intern program assist with general administrative duties and special projects.  Student interns will receive training on general consumer protection laws and business practices.  We provide students with a suitable work environment.

To Apply:  If you are interesting in joining our team and meet this criteria, please complete our volunteer application and return it to:

Thank you for your interest in our office.  If you have any questions, please contact our Volunteer Coordinator, Lorena Bailey, at 240.777.3781.

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