What is an Incident?
An incident is any event that happens outside the normal daily business and systems operation. It is important that when you see something, to say something! An incident may include one or more of the following:
- Loss of information confidentiality (data theft)
- Compromise of information integrity (damage to data or unauthorized modification).
- Theft of physical IT asset including computers, storage devices, printers, etc.
- Damage to physical IT assets including computers, storage devices, printers, etc.
- Denial of Service (DoS) and Distributed Denial of Service (DDoS).
- Misuse of information assets or services.
- Infection of systems by unauthorized or hostile software.
- An attempt at unauthorized access by a stranger, or a coworker attempting to gain unauthorized access to data or system.
- Unauthorized changes to hardware and software configuration.
- Reports of unusual system behavior.
- System intrusion detection alerts.
Where to Report an Incident?
For employees, volunteers, contractors and business partners reporting any incident that happens on any County systems, data asset, including phishing scams contact the County IT Helpdesk or Security Team directly. Use the form below to report incidents from external sources. Also, find below links to other Cybersecurity related incident reporting based on the type:
For further assistance with non-cybersecurity related incident, or non-emergency information and services in Montgomery County, please call 311 (240-777-0311 from outside of the County) or click on the following link: https://www.montgomerycountymd.gov/mc311/