Streetlight Maintenance Reporting Map Service - 2002 NACo Achievement Award Winner

The Montgomery County, Maryland Department of Technology Services - Geographic Information Systems (DTS-GIS) team, in partnership with the Department of Transportation (DOT), created an internet map service to enable the public (customers) to accurately locate and report malfunctioning streetlights maintained by Montgomery County Government. Customers can use the web map service to locate malfunctioning County-maintained streetlights by address, by street intersection, or by geographic area.

Once a malfunctioning light is located, the customer can then select a streetlight, represented as a point on the web map, and submit a brief streetlight outage report to the DOT Streetlight Outage Customer Service database, so that the streetlight can be processed using a web-based Administration Tool. Consequently, the map service improves customer service efficiency by providing customers with an accurate and a convenient means to report streetlight outages any time of day using a web browser.

The map service can be accessed by visiting DOT’s Streetlight Reporting web site.