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Office of Consumer Protection

Electronic Newsletters, Releases and Flyers

November 22, 2016
Office of Consumer Protection Provides Guidance on Financial Security through the Holiday Season Office of Consumer Protection Newsletter
Some helpful tips on how to survive the shopping season with your budget, identity, and financial security intact.

November 10, 2016
Office of Consumer Protection Helps to Recover and Distribute Clothing Left at Evicted Drycleaners Press Release

November 7, 2016

Verizon Telephone Service Copper to Fiber Transition: What Maryland Consumers Need to Know News Release
The Mayland Office of People’s Counsel advises Maryland consumers on the proposed transition.

September 15, 2016
Solar Energy and You Office of Consumer Protection Newsletter
A brief summary of Maryland law, the Montgomery County Solar Co-Op, and the options available in the marketplace.

August 29, 2016
OCP Warns Residents of Flower Branch Apartments of Post-Disaster Scams. Office of Consumer Protection Flyer

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August 25, 2016
WSSC has partnered with HomeServe for Exterior Water Service Line Coverage.  What do you need to know? Office of Consumer Protection Newsletter
Update: Councilmember Tom Hucker questions WSSC on HomeServe program at a Transporation, Infrastructure, Energy & Environment Committee hearing (April 21, 2017)
June 24, 2016
A Warning About Phony Inovices Office of Consumer Protection Newsletter 
The office of Consumer Protection issues a warning to businesses, non-profits and churches.   Read more ..
June 23, 2016
Consumer Protection Begins Online Complaint Filing System & Relaunches “Tip” Office of Consumer Protection Press Release
Montgomery County residents can now  file consumer complaints electronically. This new, online system makes it easier for consumers to request that the Office of Consumer Protection (OCP) investigate and hopefully resolve disputes regarding most consumer transactions.  Read more.. 
June 22, 2016
Avoiding Scams: Information for Recent Immigrants & Refugees Office of Consumer Protection Newsletter 
What you need to know to avoid falling prey to scams being faced by immigrants -  Unscrupulous merchants often prey on immigrants due to language barriers, a lack of access to dependable legal advice, and inexperience with local and federal law.  Read more.  
May 17, 2016

Office of Consumer Protection Intervenes to Recover and Distribute Clothing Left at Evicted Drycleaners News Release

Consumers who dropped off clothing at Super Cleaners, 12009 Georgia Avenue, Silver Spring, may be able to reclaim their items even though the store has closed and the owners have been evicted from the site.  Read more..
May 16, 2016
Office of Consumer Protection Offers Mediation Services for Businesses News Release
Montgomery County's Office of Consumer Protection (OCP) is offering expert mediation services to businesses to help resolve a variety of disputes.

In conjunction with County Executive Ike Leggett's "C ulture of Solutions" initiative, expert mediation services currently used to resolve consumer and common ownership community disputes are now being extended and made available to businesses in Montgomery County for free.  Read more..
May 6, 2016
Office of Consumer Protection Collaborates with State to Take Action Against Merchant Who Failed to Deliver Wedding Videos Press Release
Montgomery County’s Office of Consumer Protection (OCP) has received over 35 complaints from newlyweds alleging that they paid a local wedding video business $2,000 to $14,000 for videography services and have waited between one to two years without receiving their wedding videos.  Read the news release here.  
June 16, 2015
County Executive Offers Recommendation to Enhance Pending Legislation to Curb Overly Aggressive Towing News Release
OCP Director Eric Friedman encourages consumers to submit written testimony to support the County Executive's recommendations to stop overly aggressive and "predatory" towing.  Written testimony can be submitted to the County Council via email to: .  The deadline for submitting written testimony is Wednesday, June 24, 2015 no later than 5:00 p.m.  For information regarding the County Executive's recommendations, please read the news release  here.
June 12, 2015
OCP Warns Property Owners About Deceptive Letter Soliciting Payment to Reduce Property Tax Bill News Alert
Montgomery County’s Office of Consumer Protection (OCP) is warning property owners not to be fooled by a  deceptive letter which encourages consumers to pay $99 to petition to have their property tax assessment reviewed.   Read More
December 15, 2014
Office of Consumer Protection Advises Consumers to Choose Charities Wisely & Donate Carefully News Release
The Montgomery County Office of Consumer Protection warns County residents to be cautious when donating to charities and other causes.  Our community has stepped up to raise money and needed items for the families affected by the recent tragedy in our county.  It is imperative to remember that scammers often use tragedies to take advantage of people...  Read More
September 22, 2014
County Executive Leggett Warns Consumers About IRS Telephone Scam
Montgomery County Executive Isiah Leggett today announced a warning from Montgomery County's Office of Consumer Protection and Police Financial Crimes Section, about a nationwide telephone scam that relies upon intimidation to steal millions of dollars from consumers. Read More
April 16, 2014
Office of Consumer Protection and Montgomery County Police  Provide Fraud Prevention Tips
Identity theft fraud is one of the fastest growing crimes in America, and the Washington, D.C. area is not immune.  The Office of Consumer Protection and Department of Police Financial Crimes Section are jointly providing the following safety tips.  Read More

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