Utilities

Internet Access

Free Outdoor Public Wi-Fi

You may access outdoor public Wi-Fi at many Montgomery County Public Libraries locations.

This free service is available 24 hours a day in parking lots next to the library buildings. Additional coverage is provided in the grass area behind the Davis branch, in the park from the library to the playground area at Wheaton, and in the Rockville Town Square.

Outdoor public Wi-Fi is also available in front of the Silver Spring Civic Building at Veterans Plaza.

Mobile Hotspot Lending Program

Montgomery County Public Libraries offers "Internet to Go," a mobile hotspot lending program for the public. See details about "Internet to Go".

Comcast

Low-income families who live in a Comcast service area can sign-up for their Internet Essentials package. New customers will receive 60 days of complimentary Internet Essentials service.

Sign up for Internet Essentials online. The accessible website also includes the option to video chat with customer service agents in American Sign Language.

Or, call 1-855-846-8376 (English) or 1-855-765-6995 (Spanish).

Utility shut offs and late fees

If you are behind in your payments, utilities are allowed to cut off service and to charge late fees again. State of Maryland protections for late payments have expired.

What does that mean?

If you are behind on your utility bills, do not wait for a turn-off notice.

If you get a turn-off notice, contact your utility right away. Ask about payment plans and bill assistance programs that are available to help you.

Utilities must tell you about available help for

• paying your bills, and
• for keeping you in service if you enter into a payment arrangement.

What can you do?

If you have difficulty paying your electric, gas, and/or water utilities take these steps if you have received a shut-off notice or your service has been disconnected.