How do I report a missed collection?
To report a missed Montgomery County-provided recycling or trash collection:
- Call Montgomery County's Customer Service Center at 3-1-1 (out-of-County: 240-777-0311, TTY: 301-251-4850) the next morning.
- You must report missed collections no later than 5 p.m., two business days after your collection day.
- In the meantime, leave your items at the curb.
Recycling and trash trucks making collections for Montgomery County may work until 9:00 p.m.
County-provided recycling collections for blue bin recyclables, yard trimmings, and mixed paper are made by different trucks. These trucks typically have different schedules. For example, even though your blue bin was emptied at 7:15 a.m., the yard trimmings truck may not arrive until 2:00 p.m., possibly giving the appearance throughout the morning that the leaves and grass were left behind.
The information on this page applies only to recycling and trash collections provided by Montgomery County. If your collection contract is directly between you and a hauling company, or is arranged by your homeowners' association or municipality, please contact the company, association, or municipality directly.
Check whether you have County-provided trash collection service with our Collection Day Lookup tool. Or, call Montgomery County's Customer Service Center at 3-1-1 (out-of-County: 240-777-0311, TTY: 301-251-4850).