Patient Advocacy
IMPORTANT UPDATE: MARCH 28, 2024
As of March 28, 2024, OCP’s Patient Advocate service will be limited until further notice.
Montgomery County Fire and Rescue (MCFRS) contracts with Change Healthcare to bill patients’ health insurance for ambulance transports. Recently Change Healthcare was the victim of a massive cyberattack that crippled its IT systems. The company is actively working to restore its systems; however, billing systems that support MCFRS may not be fully functional for weeks. As a result, neither MCFRS nor Change Healthcare can respond to billing questions, limiting the Patient Advocate’s ability to assist with billing questions.
Therefore, until further notice from MCFRS and Change Healthcare, the Patient Advocate can only submit inquiries to MCFRS which may take several weeks to receive a response. There is nothing further the Patient Advocate can do at this time. We apologize for any inconvenience this may cause.
​Effective January 1, 2013, the EMS Transport Insurance Reimbursement Law authorized Montgomery County Fire & Rescue Service ("MCFRS") to seek reimbursement to recover costs incurred by EMS transports.
OCP provides patient advocacy services regarding the EMS Insurance Reimbursement Program. Under the EMS Law, OCP’s critical role is to implement a program of high level customer service to both county and non-county residents, to address any questions and concerns and to serve as liaison with MCFRS third-party vendors to ensure that any billing issues are promptly resolved.
Please review the Emergency Medical Transport Services FAQs for answers to frequently asked questions regarding the EMS Law and process.
The Patient Advocate can be contacted by calling OCP at 240-777-0311 or emailing consumer@montgomerycountymd.gov. Please include the patient's name, the date of the transportation service, the patient's mailing address, and a call back telephone number.
Requests for EMS billing records should be faxed to Montgomery County Fire & Rescue Service at: 240-777-2375 or emailed to MCFRS.EMSBilling@montgomerycountymd.gov.