MC311 Customer Service Center is Montgomery County’s source for nonemergency government information and services. You can reach MC311 by calling 311 in the County or 240-777-0311, 711 for MD Relay TTY, from anywhere, Monday - Friday 7 a.m. – 7 p.m. Use the links on this page, or follow us on twitter @311MC311.

• For emergencies, please call 911.
• Check Make The Right Call for more information.
• Check How to Search.
• Check Your Current Service Request Status.
• Monty 2.0 Chatbot Demo Video and Frequently Asked Questions (FAQs)

Translation Assistance

Customers who prefer to conduct business with Montgomery County in a language other than English can request translation assistance. The MC311 Customer Service Center offers a language interpretation service with over 150 languages available. After calling 311, press 2, for Spanish, or stay on the line to ask the next available customer service Representative to request to conduct the call in the language of your choice. Our translation service will be made available to you.

Use Google translate at the bottom of this website to view the web page with language of your choice.

• Frequently Asked Questions (FAQ) - English (PDF) | Español (PDF).
• Palm Card - English (PDF) | Español (PDF).

Top Online Services

1. Bulk Trash Pick-Up Request
2. Scrap Metal Pick-Up Request
3. Request 22-Gallon Bin Recycling Bin
4. 22-Gallon Recycling Bin Pick-up
5. Literature Items - Residential Trash and Recycling
6. Request to Inspect, Remove or Prune County Tree
7. Housing Complaints
8. Reporting a Dead Animal Along the Roadway or on Adjacent Property
9. Pothole Repair
10. More...