File a consumer complaint
Privacy Statement
Complaints submitted to our office are considered to be public documents and are available for inspection by the public and the media. View the County's privacy policy for further information.
Please do not submit documents that contain your date of birth, social security number, bank account numbers, health information, Driver's License number, passport number, or other personal identifying information or personal health information, without first redacting such sensitive information.
By filing your complaint, you acknowledge that you have reviewed this privacy statement and that you have redacted any sensitive data.
Submit your supporting documents
Supporting documents are vital to an effective investigation. Please make sure you submit supporting documents to our office in one of these ways.
Please include your case number with all submissions.By email
- Scan or take photos of your supporting documents.
- Email your documents to us.
(Envíe los comprobantes)
- Send to this email address:
OCP.CALMS@montgomerycountymd.gov - Use this subject line format:
DOCUMENTS - Case No. ADD YOUR CASE NUMBER
- Send to this email address:
By fax
- Scan your supporting documents
- Fax your documents to 240-777-3768
By mail
- Make a copy of your documents.
- Do not send original documents. We will not be responsible for originals.
- Mail your document copies to:
Office of Consumer Protection
100 Maryland Avenue, Ste. 3600
Rockville, MD 20850
Our investigation process
Upon receiving a written complaint and necessary documentation, an OCP investigator will be assigned to your case.
If the case is of the type the OCP is authorized to handle, the investigator will contact the business, by forwarding a copy of the filed complaint, and attempt to negotiate a resolution.
The consumer will be kept informed of the progress of the case and participate in negotiating a settlement, if applicable.
Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal action to correct these practices (if appropriate).