History of the Office of Consumer Protection

The Montgomery County Office of Consumer Protection (OCP) began in 1971. It was a key priority for the new County Executive and County Council. The office was formed after a push from then-Council President Idamae Garrett. She aimed to shield residents from fraud and unfair business practices. In that same year, County Executive James Gleason enacted the consumer protection law. This law created the "Office of Consumer Affairs."

Barbara B. Gregg was the first Executive Director. She led the office's mission to stop consumer fraud and promote fairness in the marketplace. Over the years, OCP took on more responsibilities. These included licensing, enforcement, education, and advocacy for Montgomery County consumers.

In 1996, the office became part of the Department of Housing and Community Affairs. In 2006, with support from the County Council led by Council President Tom Perez, the office regained its independence. It was renamed the Office of Consumer Protection (OCP). Eric Friedman was confirmed as the director in 2007.

OCP has adapted to changes over time. These include new laws on motor vehicle repairs, towing, home warranties, predatory lending, domestic worker contracts, and energy issues. OCP also launched the County's first multilingual services and digital complaint tools to serve the community better.

Today, under Director Eric Friedman, OCP stays true to its mission. It protects consumers and promotes a fair marketplace. The office remains a trusted source for education, enforcement, and consumer advocacy.

Barbara B. Gregg speaking into a microphone.