Skip to main content

Office of Consumer Protection

TESTIMONIALS  


The OCP strives for excellence in service to our businesses and consumers.  Here are a few of the “fan mail” we have received:

 

“I am writing to express my sincere appreciation to the Office of Consumer Affairs (OCP) for the assistance and support, received from your office, with resolution for my complaint, Case #xxx. The OCP investigator assigned to my case … was professional, knowledgeable, patient and diligent as she guided me through the different stages of the system during the past year, to reach resolution and finally to obtain justice.”  

"I truly believe you are THE ONE and ONLY effective agency that could get this kind of matter resolved!  I complained to your local Better Business Bureau about the online [merchant], but they closed my case simply because the company failed to respond to their letter :(.  I also complained to two other agencies, but neither has taken any action on it....ONLY YOU, YES, the only ONE, really took IMMEDIATE ACTION and HELPED ME!" 

"I just wanted to let you know what an outstanding job [the investigator] has done handling my complaint.  He was incredibly responsive, rapidly gained an excellent command of the somewhat complex issues and, most importantly, worked extremely hard and diligently to resolve the matter with the merchant." 

"While it is fashionable these days to support efforts to downsize government, I believe the Office of Consumer Affairs to be a most worthwhile arm of government, providing truly essential services to the public." 

"You are all that someone representing the County or anyone should be.  You are pleasant, courtesous, efficient, and intelligent.  I especially appreciated that I could reach you with just a phone call and speak to you immediately."
“Thank you very much for doing this [assisting with licensing application}….I would love to come in and personally thank you for making this happen[].”  

"On behalf of the [Business A], I want to express my gratitude to the OCP for facilitating the mediation between [Business A] and [Business B] and to [mediator] for his professional conduct of the meeting and his effective role in helping the parties reach the agreement."
“Everyone was so excited with the great info you provided. Your explanations were clear and well explained with excellent examples.”  

"I was lucky to see the report by Susan Hogan from NBC 4 last evening and your video on the coupon scams tactics when you invite a Duct cleaning service company into your home. ... please note that you run an excellent office which is responsive to the consumer concerns."  

"Thanks so much for your TERRIFIC presentation this evening! ...everyone clearly enjoyed your talk and found it extremely useful."  

"Your comments to the audience were educational, thought provoking, and well received by everyone in attendance.  Additionally, your participation was invaluable in helping our efforts to provide education, training, and enforcement [by a sister agency]." 


 

Go Top