How do I report a missed recycling or trash collection?

Return to Recycling and Trash Service for single-family homes

To report a missed Montgomery County-provided recycling or trash collection:

  • Call Montgomery County's Customer Service Center at 3-1-1 (out-of-County: 240-777-0311) the next morning. 
  • You must report missed collections no later than 7:00 p.m., two business days after your collection day.
  • In the meantime, leave your items at the curb.

Recycling and trash trucks making collections for Montgomery County may work until 9:00 p.m.

County-provided recycling collections for blue bin recyclables, yard trimmings, and mixed paper are made by different trucks. These trucks typically have different schedules. For example, even though your blue bin was emptied at 7:15 a.m., the yard trim truck may not arrive until 2:00 p.m.

This information applies only to recycling and trash collections provided by Montgomery County. If your collection contract is directly between you and a hauling company, or is arranged by your homeowners' association or municipality, contact the company, association, or municipality directly.

Check whether you receive County-provided collection service, using our Collection Day Lookup tool. Or, call the Montgomery County Customer Service Center at 311 (or 240-777-0311).