Montgomery County assures that no person shall, on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Act of 1987, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. For more information or to file a complaint, please contact the Montgomery County Office of Human Rights.
Title VI Complaint forms are available below. Please download to your computer, fill them out, and mail them in to the Office of Human Rights.
Review of Title VI Policies
Public Comment Period and Information Sessions
Interested persons are encouraged to participate as Montgomery County – Ride On seeks public comment on its proposed Title VI definitions, service standards and policies. The draft Title VI policies including the definitions of major service changes, disparate impact and disproportionate burden are posted on Ride On’s web page at http://www.rideonbus.com.
Written comments will be accepted through September 30, 2014 and should be addressed to:
Title VI Comments,
Ride On Transit Services
101 Monroe Street, 5 th Floor
Rockville, MD 20850.
Alternatively, comments may be emailed to email@example.com or faxed to 240-777-5801.
Interested parties may also attend an information session / open house scheduled for:
Title VI Policies
Federal Transit Administration (FTA) Circular 4702.1B requires grantees that operate more than 50 peak hour vehicles establish Title VI policies providing:
These Definitions, Service Standards, Service Policies and Approval Procedures must be approved by the County Council.
|Vehicle Load||Average ratio of passengers per seat per bus during a service hour at the maximum load point||Peak period maximum load factor of 1.2 on regular routes and 1.0 on express routes. Off-peak service maximum load factors of 1.0 on all service types.|
|Headway||Maximum scheduled time interval between buses|
|Schedule Adherence||Percent adherence to scheduled service.||Goal 85 % on time performance for delivered trips, difference between scheduled time and actual time arriving at a time point based on a window of no more than 2 minutes early or 7 minutes late.|
|Service Coverage||Traffic Analysis Zones (TAZ) that have 3+ households per acre and/or 4+ jobs per acre are served by Ride On and / or Metro Bus routes.||Using the most recent data, TAZs meeting the threshold are analyzed for the presence of Ride On and / or Metro Bus service.|
|Service Policy||Montgomery County Policy|
Vehicles are assigned to routes based on ridership demands, road conditions, service type, and maintenance garage capacity and vehicle technologies (e.g., CNG fueling only provided at EMTOC).
Distribution of Transit Amenities
Ride On will equitably provide amenities such as shelters and kneewalls at bus stops where Ride On has decision-making authority.